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GymPin Shipping Policy

Delivery Times

Destination

Estimated Delivery

United Kingdom

2-4 business days

European Union

5-10 business days

Rest of World

10-21 business days

Delivery times are estimates and may vary during peak periods or due to unforeseen circumstances. Orders are typically processed within 1-2 business days. * NEXT-DAY (BUSINESS DAY) DELIVERY SUBJECT TO ORDER BEFORE 2PM.

Order Tracking

All orders are shipped with tracking for your peace of mind. You can monitor your parcel's journey from our warehouse to your door.

•You will receive a tracking number via email once your order has been dispatched

•Track your parcel using the carrier's website or tracking portal

•Allow 24-48 hours for tracking information to update after dispatch

Customs, Duties & Taxes

For international orders outside the UK, customs duties, taxes, and import charges may apply depending on your country's regulations.

Important: The customer is responsible for paying all import duties, customs charges, and taxes levied by the destination country. These charges are not included in your order total and must be paid directly to the courier or customs authority upon delivery.

•Import charges vary by country and are determined by local customs authorities

•GymPin has no control over these charges and cannot predict the exact amount

•Refusal to pay customs charges may result in your parcel being returned to sender

•Please check with your local customs office for more information on potential charges

Return to Sender Policy

We understand that sometimes deliveries don't go as planned. However, when a parcel is returned to sender, additional costs are incurred that must be recovered.

If your parcel is returned to sender due to any of the following reasons, the following charges will apply:

Reasons for Return to Sender:

•Rejected delivery or refusal to accept the parcel

•Unpaid customs duties, taxes, or import charges

•Missed delivery attempts with no collection arranged

•Incorrect or incomplete delivery address provided by customer

Charges Applied:

Return Shipping Costs: The customer is responsible for all costs incurred to return the parcel to GymPin

Customs Duties Deduction: Any customs duties, taxes, or import charges paid by GymPin will be deducted from your refund

Original Shipping Non-Refundable: The original outbound shipping cost is non-refundable

15% Restocking Fee: A restocking fee will be deducted from your refund to cover handling and processing costs

Example: If your order total was £100 with £10 shipping, and the parcel is returned to sender, you will receive a refund of £100 minus return shipping costs, minus any duties paid, minus the £10 original shipping, minus the 15% restocking fee (£15).

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at support@gym-pin.co.uk

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@gym-pin.co.uk . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@gym-pin.co.uk .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@gym-pin.co.uk.

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