Fitzoraz® Total Power System

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from

Fitzoraz through our official website:

https://fitzoraz.com .

Fitzoraz is an online retail brand offering home gym equipment and fitness training gear to customers in the

United States. We aim to provide clear, reliable, and transparent shipping information before and after purchase.

1. Business Information

Brand Name: Fitzoraz

Legal Business Name: Fitzoraz LLC

Business Type: Online Retail eCommerce

Business Address: 732 S 6th ST, STE N, Las Vegas, NV 89101, USA

Customer Support Email:

support@fitzoraz.com

Customer Support Phone:

+1 (415) 662-0844

Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

2. Shipping Destination

Fitzoraz currently ships to eligible addresses within the United States.

At this time, we do not guarantee shipping to countries outside the United States unless such availability is

clearly shown at checkout. If a delivery address is not eligible for shipment, the order may not be accepted or

may be canceled and refunded.

3. Shipping Cost

Fitzoraz offers free standard shipping on eligible orders shipped within the United States.

Any shipping cost, if applicable, will be displayed clearly at checkout before you complete your purchase.

Customers are responsible for reviewing the shipping address and any available shipping options before placing

an order.

4. Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Business days are Monday through Friday, excluding weekends and public holidays.

During high-volume periods, product launches, promotional events, severe weather, carrier disruptions, or

holidays, processing may take longer than usual. If there is a significant delay in processing your order, we

will make reasonable efforts to notify you using the contact information provided at checkout.

5. Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery window is typically

5–12 business days.

The total estimated delivery timeframe is calculated as:

Processing time: 1–3 business days

Shipping transit time: 5–12 business days

Estimated delivery times are not guaranteed delivery dates. Actual delivery may vary depending on carrier

performance, destination, weather conditions, address accuracy, customs or security checks if applicable, and

other circumstances outside our direct control.

6. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking details. Tracking

information may take some time to update after the carrier receives the package.

You can track your order here:

Track Your Order

.

If your tracking number does not update immediately, please allow additional time for the carrier system to

refresh. If tracking has not updated for several business days, contact us at

support@fitzoraz.com .

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment,

suite, unit number, ZIP code, phone number, and any other information required for delivery.

Fitzoraz is not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect,

incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at

support@fitzoraz.com . We will do our best to assist, but we cannot

guarantee changes once an order has been processed or shipped.

8. Delays and Carrier Responsibility

Fitzoraz works with third-party shipping carriers and logistics partners to deliver orders. Once a package is

handed to the carrier, delivery timing and final delivery handling may be affected by the carrier’s operations.

Shipping delays may occur due to:

•High order volume or seasonal demand

•Carrier network delays

•Incorrect or incomplete shipping addresses

•Weather events or natural disasters

•Public holidays or non-business days

•Security checks, routing issues, or other events outside our control

Fitzoraz is not liable for delays caused by carriers or events beyond our reasonable control. However, our

support team will assist you in reviewing available tracking information and next steps.

9. Lost, Missing, or Delivered Packages

If your tracking information shows that your package was delivered but you have not received it, please check

around your delivery location, with household members, neighbors, front desk staff, mailrooms, parcel lockers,

or local carrier offices.

If you still cannot locate the package, contact us at

support@fitzoraz.com with your order number and tracking number.

We will review the case and assist where possible.

Fitzoraz does not guarantee replacement or refund for packages marked as delivered by the carrier, but we will

evaluate each case based on the available tracking information, order details, and carrier confirmation.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at

support@fitzoraz.com .

We cannot guarantee order changes or cancellations after an order has entered processing, has been packed, or

has shipped. If your order has already shipped, you may need to follow our

Return & Refund Policy after delivery.

11. Mailing Note

Our business address is provided for business identification and legal correspondence:

Fitzoraz LLC

732 S 6th ST, STE N

Las Vegas, NV 89101

United States

Please do not return products to this address unless our customer support team has provided written return

instructions. Returns sent without prior authorization may be delayed, refused, or not eligible for refund

processing.

12. Customer Support

For shipping questions, tracking help, address updates, or delivery issues, contact Fitzoraz Customer Support:

Email:

support@fitzoraz.com

Phone:

+1 (415) 662-0844

Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

Please include your order number, full name, shipping address, and tracking number if available so we can assist

you more efficiently.

13. Related Policies

Please review our related policies for more information about your order, payment, returns, privacy, and customer

rights:

•Return & Refund Policy

•Warranty Policy

•Payment Policy

•Privacy Policy

•Terms of Service

•Cookie Preferences

•Do Not Sell or Share My Personal Information

•About Us

•FAQs

•Contact Us

14. Policy Updates

Fitzoraz may update this Shipping Policy from time to time to reflect changes in our operations, carrier

availability, delivery coverage, legal requirements, or customer service procedures. The version published on this

page is the most current version and applies to orders placed after the effective date of the update.

Last Updated: May 12, 2026

Fitzoraz LLC — Home Gym Equipment & Fitness Training Gear

Email or Phone - Fitzoraz - Checkout

This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, and order issues are handled

when you purchase from Fitzoraz through our official website:

https://fitzoraz.com .

Fitzoraz is committed to providing a clear, fair, and transparent return process for customers in the United States.

Please read this policy carefully before placing an order.

1. Business Information

Brand Name: Fitzoraz

Legal Business Name: Fitzoraz LLC

Business Type: Online Retail eCommerce

Business Address: 732 S 6th ST, STE N, Las Vegas, NV 89101, USA

Customer Support Email:

support@fitzoraz.com

Customer Support Phone:

+1 (415) 662-0844

Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

2. Return Window

Fitzoraz accepts eligible return requests within 90 days from the date your order is delivered,

according to the delivery confirmation shown by the shipping carrier.

To be eligible for a return, your item must meet the conditions listed in this policy. Return requests submitted

after the 90-day return window may not be accepted.

3. Return Eligibility

To qualify for a return, the product must be:

•Returned within 90 days of confirmed delivery.

•In the same condition that you received it.

•Unused, undamaged, and free from signs of misuse, excessive wear, or alteration.

•Returned with all original parts, accessories, manuals, packaging, and included items, when applicable.

•Accompanied by proof of purchase, such as an order number or purchase confirmation email.

Fitzoraz reserves the right to refuse returns that do not meet these eligibility requirements.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

•Items returned after the 90-day return window.

•Items damaged due to misuse, improper handling, unauthorized modification, or accidental damage.

•Items with missing parts, accessories, manuals, or original packaging, when such items were included with the order.

•Items marked as final sale or non-returnable at the time of purchase, if applicable.

•Gift cards, digital products, downloadable items, or promotional items not intended for individual resale, if applicable.

If you are unsure whether your item qualifies for return, please contact us at

support@fitzoraz.com before sending anything back.

5. How to Start a Return

To request a return, please contact Fitzoraz Customer Support before sending your item back.

Email us at:

support@fitzoraz.com

Please include the following information in your return request:

•Your full name.

•Your order number.

•The email address used to place the order.

•The product you would like to return.

•The reason for the return request.

•Photos or videos if the item arrived damaged, defective, incorrect, or incomplete.

If your return request is approved, we will provide return instructions. Please do not send your item back until

you have received return authorization from our support team.

6. Return Shipping Costs

Unless the item arrived damaged, defective, incorrect, or incomplete due to an error on our part, customers are

generally responsible for return shipping costs.

If the return is approved because of a confirmed product defect, wrong item, missing item, or fulfillment error,

Fitzoraz may provide a replacement, replacement part, refund, return shipping assistance, or another suitable

resolution depending on the specific case.

Return shipping costs are non-refundable unless otherwise required by law or confirmed in writing by Fitzoraz

Customer Support.

7. Return Mailing Note

Our business address is provided for business identification and legal correspondence:

Fitzoraz LLC

732 S 6th ST, STE N

Las Vegas, NV 89101

United States

Please do not return products to this address unless our support team has specifically provided written return

instructions. Returns sent without authorization may be delayed, refused, returned to sender, or may not be

eligible for refund processing.

8. Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved or

declined.

If approved, your refund will be issued to the original payment method used at checkout. Please allow

5–10 business days for your bank, credit card provider, or payment processor to post the refund

to your account after we process it.

Processing times may vary depending on your financial institution. Fitzoraz is not responsible for delays caused

by banks, credit card issuers, payment processors, or other third-party financial providers.

9. Partial Refunds

In some cases, Fitzoraz may issue a partial refund instead of a full refund. This may apply when:

•The item is returned with missing parts, accessories, manuals, or packaging.

•The item shows signs of use, wear, damage, or improper handling.

•The returned item does not match the condition described in the return request.

•The return is approved as an exception outside our standard return requirements.

Any partial refund amount will be determined after inspection of the returned item.

10. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, incorrect, or missing parts,

contact us at support@fitzoraz.com within

7 days of delivery.

To help us review your claim, please include:

•Your order number.

•Clear photos or videos of the product issue.

•Photos of the shipping package and label.

•A description of the issue.

After review, we may offer a replacement, replacement part, refund, or another suitable resolution depending on

the issue, inspection result, and product availability.

11. Exchanges

Fitzoraz may offer exchanges for eligible items when a replacement product is available. If you would like to

request an exchange, contact us at

support@fitzoraz.com .

Exchanges are subject to product availability, return eligibility, and inspection. If the requested item is not

available, we may offer a refund or alternative resolution.

12. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at

support@fitzoraz.com .

We cannot guarantee cancellation once an order has entered processing, has been packed, or has shipped. If your

order has already shipped, you may request a return after delivery under this Return & Refund Policy.

13. Address Errors and Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address at checkout. Fitzoraz is not

responsible for failed delivery, lost packages, returned packages, or delivery delays caused by incorrect,

incomplete, or outdated address information provided by the customer.

If a package is returned to sender due to an incorrect address, failed delivery attempt, refusal, or non-collection,

we will review the case and provide available options. Additional shipping fees may apply if the customer requests

reshipment.

14. Packages Marked as Delivered

If tracking information shows that your package was delivered but you have not received it, please check your

mailbox, front door, porch, parcel locker, mailroom, reception area, neighbors, household members, or local carrier

office.

If you still cannot locate the package, contact us at

support@fitzoraz.com . We will assist you by reviewing the tracking

information and available carrier details.

Fitzoraz does not guarantee a refund or replacement for packages confirmed as delivered by the carrier, but we

will evaluate each case fairly based on the available information.

15. Refunds for Shipping Fees

Fitzoraz offers free standard shipping on eligible orders shipped within the United States. If any paid shipping

option is offered and selected at checkout, shipping fees may not be refundable unless the return is due to a

confirmed error by Fitzoraz or as required by applicable law.

16. Warranty and Returns Are Separate

This Return & Refund Policy applies to eligible returns within 90 days of delivery. Product warranty coverage

is handled separately under our

Warranty Policy .

A warranty claim does not automatically qualify as a refund request. Warranty solutions may include repair,

replacement parts, replacement product, or another appropriate resolution depending on the issue and warranty

eligibility.

17. Chargebacks and Payment Disputes

If you have an issue with your order, we encourage you to contact us first at

support@fitzoraz.com so we can review the situation and help resolve it.

Filing a payment dispute or chargeback may delay the resolution process because the payment provider may require

additional investigation. Fitzoraz reserves the right to provide order records, tracking information, customer

communication, and policy documentation to payment processors when responding to disputes.

18. Customer Support

For return, refund, exchange, damaged item, or order issue assistance, please contact Fitzoraz Customer Support:

Email:

support@fitzoraz.com

Phone:

+1 (415) 662-0844

Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

Please include your order number and relevant photos or videos if your request involves a damaged, defective,

incorrect, or missing item.

19. Related Policies

Please review our related policies for additional information about shipping, warranty coverage, payment,

privacy, and customer rights:

•Shipping Policy

•Warranty Policy

•Payment Policy

•Privacy Policy

•Terms of Service

•Cookie Preferences

•Do Not Sell or Share My Personal Information

•About Us

•FAQs

•Contact Us

20. Policy Updates

Fitzoraz may update this Return & Refund Policy from time to time to reflect changes in our operations,

customer service procedures, legal requirements, product availability, or return process. The version published

on this page is the most current version and applies to orders placed after the effective date of the update.

Last Updated: May 12, 2026

Fitzoraz LLC — Home Gym Equipment & Fitness Training Gear

Email or Phone - Fitzoraz - Checkout