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At Artuvate, our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers every day and can offer the highest level of responsiveness.

Orders may be shipped from one of our international warehouses, including facilities in North America, Europe, or Asia, depending on product availability and your location.

We conduct weekly inventory and quality checks to ensure you receive only top-quality products.

Shipping Methods & Carriers

We ship via trusted couriers such as UPS, FedEx, DHL, or your local postal service, depending on your location. All orders are shipped using express delivery.

Estimated Delivery Time

•Processing Time: 1–3 business days

•Shipping Time: 4–9 business days (depending on location)

Please note that delivery estimates exclude weekends, holidays, and courier-related delays.

During peak periods or product demand surges, processing times may be slightly extended.

Customs, Taxes & Import Duties

•Shipping times may vary based on customs clearance procedures in your country.

•Most orders are not subject to any customs or import duties, especially within the U.S. However, in rare cases, your local customs authority may apply additional fees. These are the responsibility of the customer.

•By placing an order, you authorize Artuvate or its logistics partners to handle the import process on your behalf, including the delegation of customs clearance to a third party when necessary.

Order Tracking

•Once your order has shipped, you'll receive a tracking number via email. Tracking updates may take 2–5 days after shipment.

•Check your spam/junk folder if you don't see your tracking email.

Multiple Shipments

To optimize speed and efficiency, your order may be shipped in multiple packages.

Returns & Failed Deliveries

•If a parcel is returned due to an incorrect or incomplete address, or because the customer did not collect it, it may be reshipped at the customer's expense.

•In such cases, a refund will be issued minus the original shipping cost once the item is returned to our warehouse.

•We recommend using trackable shipping or insurance for returns valued over $75. We cannot guarantee receipt of returned items otherwise.

FAQ

Lost Packages

We are not responsible if the address is entered incorrectly during the checkout process. Please make sure your billing and shipping address is correct before processing your order. If an error has been made, please notify us no later than 2 hours after placing your order. If your order is not delivered because the end customer made an address error, you will receive a refund once it is returned to the warehouse, excluding return shipping charges, or it will be returned to the customer once the address is changed to the correct one. If you realize you have made a mistake in the address after the package has been shipped, please inform us as soon as possible. We will try to help you deliver the package before it goes back.

Shipping Charges

We are not responsible for any shipping charges once the items have been shipped. Once you purchase our products, you agree that one or more packages will be shipped to you and will be subject to customs charges when they arrive in your country.

Tracking Information

Once your order has shipped, you will receive an email with your tracking number. Keep an eye on the SPAM box of your e-mail because it may end up there.

My Tracking Says "No Information Available At This Time.

Some shipping companies require 2 to 5 business days for tracking information to be updated in the system. If your order has been placed for more than 5 business days and there is still no tracking number information, please contact us.

Will My Items Be Sent In One Package?

For logistical reasons, sometimes items from the same purchase are shipped in one separate package, even if combined shipping has been specified.

Can I Cancel An Order?

You can cancel your order without any penalty within 4 hours of placing your purchase.To request a cancellation, simply email us with the subject line “CANCELLATION.”

Please note that once your order has been processed or shipped, we’re unable to cancel it, as it’s already on its way to you.

For further assistance, please contact our customer support team at info@artuvate.co .

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Last update: March 2026

1. Overview

Artuvate is committed to delivering long‑term relief and measurable improvements through our therapeutic devices. This policy outlines your rights and responsibilities when requesting a return, refund, or replacement. All returns require a Return Merchandise Authorization (RMA) issued by Artuvate before the item can be shipped back.

2. 365‑Day At‑Home Trial

You may try your Artuvate device for 365 days from the date of delivery. If you do not achieve visible or satisfactory results within this period, you may request a refund under the terms below.

Minimum Usage Requirement

Because results build gradually—similar to physical therapy—we require a minimum of 30 days of consistent use before a refund request can be submitted.

If you experience discomfort or abnormal reactions during this period, contact our Support Team at info@artuvate.co for guidance.

PayPal Refund Limitation

If your order was paid through PayPal , refunds are limited to 180 days from the date of purchase due to PayPal’s platform restrictions.

PayPal orders cannot be refunded after 180 days.

PayPal orders are not eligible for the full 365‑day trial refund window.

All other payment methods remain eligible for the full 365‑day trial.

3. Eligibility for Returns

To qualify for a return:

The device must include all original packaging, accessories, and components .

The return must be shipped to an authorized Artuvate warehouse .

An RMA number must be issued by Artuvate prior to shipping.

The device must not show signs of misuse, neglect, or damage unrelated to manufacturing defects.

Items returned without an RMA or sent to unauthorized facilities cannot be processed.

4. Fees, Deductions & Shipping Responsibilities

4.1 Service/Restocking Fee

All approved returns are subject to a 20% service/restocking fee . This fee is deducted from the refund amount.

4.2 Shipping Costs

Customers are responsible for return shipping costs , unless the return is due to Artuvate’s error (damaged, defective, or incorrect item).

Sales tax is not refundable.

For international orders, customers are responsible for all return shipping, customs, duties, and taxes .

If a package is refused at delivery, any return‑to‑sender fees will be deducted from the refund.

5. Refund Processing

Once your return is received and inspected:

Refunds are processed within 5–7 business days .

Credit card refunds may take 7–10 business days to appear, depending on your bank.

Refunds can only be issued to the original payment method used at checkout.

PayPal refunds are only possible within 180 days of purchase.

6. Replacements

If your device arrives damaged, defective, or incomplete:

Contact us within 14 days of delivery .

Provide photos of the item and packaging.

Artuvate will arrange a free replacement .

Replacements are prioritized to ensure uninterrupted use of your device.

7. Order Cancellations

7.1 Cancellation Window

If you need to cancel your order, contact us within 4 hours of placing it. After this period, orders enter processing and cannot be canceled.

7.2 After Shipment

Once an order has shipped or a tracking number has been created, it cannot be canceled. If you no longer want the item, you must follow the return process outlined in this policy.

8. Non‑Returnable Items

The following items cannot be returned:

Digital products

Extended warranties

Accessories

Items missing parts

Items showing misuse, neglect, or damage unrelated to manufacturing defects

Products returned to unauthorized or forwarding facilities

9. Chargebacks

If you are unsatisfied with your purchase, please contact our support team before initiating a chargeback. Initiating a chargeback without prior communication invalidates eligibility for:

The 365‑day trial

Refunds

Replacements

We are committed to resolving issues directly and promptly.

10. EU 14‑Day Cooling‑Off Period

For orders shipped within the European Union:

You may cancel or return your order within 14 days for any reason.

Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds exclude shipping, duties, and taxes.

11. Abuse Prevention

To maintain fairness and protect product integrity, Artuvate reserves the right to limit or deny returns due to:

Excessive or irregular return activity

Fraudulent or abusive behavior

Returns of used, damaged, or incomplete items

12. Contact

For return requests, RMAs, or questions:

Email: info@artuvate.co

Contact - ARTUVATE - Checkout