First Team Replacement Parts

1. General Shipping Overview

By placing an order with our store, you agree to the terms and conditions outlined in this Shipping Policy. We strive to provide professional logistics; however, all dates provided are estimates.

2. Shipping Costs & Custom Quotes

Standard Shipping: Rates for most items are calculated at checkout.

Specialized Shipping Quotes: For oversized or heavy equipment, shipping costs may not be automatically calculated. We reserve the right to provide a formal shipping quote either before or after the purchase is completed.

If a quote is provided post-purchase, you will be contacted via email. You may accept the quote or cancel the order for a full refund before the item is dispatched.

3. Processing (Handling) & Delivery Times

Handling Time: Most orders require 1–2 business days for processing and packaging, starting the business day following the date the order was placed.

Standard Delivery (Transit) Time: Once dispatched, standard delivery typically takes 1–5 business days, starting the business day following the date of shipment.

Large & Specialized Items: Please note that oversized equipment or custom-crated products may have significantly longer transit times. We are not liable for delays caused by carrier schedules or manufacturing lead times.

4. Transfer of Title and Risk of Loss (FOB Shipping Point)

All orders are made pursuant to a shipment contract. This means that the title to the goods and the risk of loss or damage pass to you (the customer) at the moment we deliver the package to the carrier. Our responsibility ends once the carrier takes possession of the items. Any claims for loss or damage during transit must be filed by the customer directly with the carrier.

5. MANDATORY: Customer Responsibility for Unloading

IMPORTANT: Unless explicitly stated otherwise in writing, all freight deliveries are "Tailgate Deliveries."

Unloading: The carrier is only responsible for bringing the package to your shipping address. The customer is solely responsible for unloading the equipment from the back of the truck.

Required Equipment: You must have the necessary means (e.g., forklift, loading dock, or manpower) to safely remove the product from the trailer. Drivers are not required to assist.

Additional Fees: If a delivery fails because you lack the equipment to unload, you will be billed for all redelivery fees, storage fees, and carrier waiting charges.

6. Mandatory Inspection & Damage Claims

You must inspect all items immediately upon arrival while the driver is still present.

Visible Damage: If you notice any damage, you must write "DAMAGED" on the Bill of Lading (delivery receipt) before signing.

Concealed Damage: Any damage found after unpacking must be reported within 24 hours.

Liability: Signing a "clean" receipt without noting damage confirms the item was received in good condition, releasing us and the carrier from further liability.

7. Shipping Address & Site Access

The customer is responsible for providing an address accessible by a 53’ freight trailer. Costs due to address errors, rerouting, or "limited access" areas are the customer's responsibility.

8. Refused Shipments

If a shipment is refused for reasons other than documented shipping damage, the customer is responsible for original shipping costs, return freight, and a 30% restocking fee.

Order Tracking

Keep an eye on your order's progress! We provide tracking information so you can follow your parcel every step of the way until it reaches you.

Customer Support

We aim to bring a smile to your face with every order. Our customer support team is here to help if you have any questions or concerns. We're committed to making your experience enjoyable and satisfying.

Contact Us

Phone: +1 (307) 441-9801

Email: info@joysportstore.com

Address: 312 W 2nd St #3954, Casper, Wyoming 82601, United States

Support Hours: Monday to Friday, 10 AM to 6 PM ET

Contact - JoySportStore - Checkout

60-Day Return Policy

JoySportStore accepts returns within 60 days from the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return

Contact Us: Before returning any items, please contact our return team at info@joysportstore.com to initiate the return process.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

Package the Item: Pack the item securely in its original packaging, including any accessories that were provided.

Include RA Number: Clearly write the provided RA number on the outside of the package.

Address for Returns: Please confirm our warehouse address with our team before shipping your return.

Crucial Notice on Shipping Costs: The customer is strictly responsible for all shipping costs both ways. This means you are responsible for paying for the return shipping, and the original shipping cost incurred by JoySportStore to send the product to you is non-refundable and will be deducted from your total refund amount. We highly recommend using a trackable shipping service to ensure your return is successfully received.

Refund Process

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Inspection & Processing: There is a processing time of 5–15 business days for refunds upon receiving the item.

Credit Issuance: If your return is approved, your refund (minus the restocking fee and original shipping costs) will be processed, and a credit will automatically be applied to your original payment method within 15 business days.

Non-Refundable Items

Certain items are non-refundable, including:

Opened or used products.

Damaged or defective items due to customer misuse.

Freight Damage & Defects

Customers are required to notify JoySportStore immediately upon discovering any freight damage.

Proof of Delivery (POD): All instances of damage must be clearly noted on the Proof of Delivery (POD) at the time the item is received.

Documentation: Customers must submit clear photographic and/or video documentation of the damage or defect, including images of the packaging (especially if it shows visible signs of damage).

Failure to follow these procedures will result in the immediate denial of returns, exchanges, or any requests for parts replacement or repair.

Minor Damage

In cases of minor damage or partial defects in the received order, the store will provide a repair or a replacement for the damaged part rather than a full return.

Order Cancellation

Before Processing: Free cancellation is only possible if the order has not yet been processed.

After 24 Hours / Post-Processing: If you change your mind after 24 hours or after the order has already been processed, you will be responsible for the return shipping costs, and a 30% cancellation/refund fee will apply.

Restocking Fee

A 30% restocking fee applies to all returned items that pass inspection and meet our return conditions. This fee covers inspection, refurbishing, and restocking costs. Additionally, as noted above, you will be charged for the original shipping costs of the delivery.

Contact Information

Phone: +1 (307) 441-5529

Email: info@joysportstore.com

Support Hours: Monday through Friday (10 AM to 6 PM) ET

Address: 312 W 2nd St #3954, Casper, Wyoming 82601

Contact - JoySportStore - Checkout