Firefly Starter Packs

Shipping Shipping policy All orders are processed as quickly as possible, within 1 to 2 business days (excluding weekends and holidays). We ship Firefly Recovery products from Southern California. You will receive a notification when you place your order and after your order has shipped. Domestic Shipping (United States) Shipping charges for your order will be calculated and displayed at checkout. All U.S. orders over $75 will receive free USPS ground shipping. Note: When selecting rush shipping, please note that UPS or FedEx does not include weekend days in its rush shipping delivery estimates. Orders placed on weekends or holidays will begin processing on the next business day. International Shipping We currently ship to the following countries: United States, Australia, Canada, United Kingdom, France, The Netherlands, Germany, Ireland, Belgium, Spain, Italy, Austria, Luxembourg, Portugal, and Cyprus. Shipping charges for international orders will be calculated and displayed at checkout. For international shipping estimates or questions, please contact us directly at support@fireflyrecovery.com How Do I Check the Status of My Order? When your order has shipped, you will receive an email notification including a tracking number. Please allow 48 hours for the tracking information to become available. If you haven't received your U.S. order within 5 business days of receiving yo…

Refund policy FIREFLY RETURN AND EXCHANGE POLICY At Firefly Recovery, we stand behind the quality of our products. Please review the information below before making your purchase. Important Pre-Purchase Information Firefly devices adhere directly to the skin and are manufactured as sealed, medical-grade devices. For the safety and hygiene of all our customers, opened or used devices cannot be resold or reused, which is why all sales on opened items are final. We strongly encourage all customers to review our full product information, contraindications, and Instructions For Use before purchasing: https://www.fireflyrecovery.com/pages/ifu Return Eligibility We accept returns on new, unopened, and unused Firefly products within 30 days of delivery. Opened or used products are not eligible for return under any circumstances. Customers are responsible for return shipping costs, and original shipping fees are non-refundable. Return Requirements Unopened & Unused Products must be in their original sealed packaging and in new condition. Medical Usage Disclaimer Firefly has not been cleared by the FDA for treatment of any medical condition, and we make no medical claims regarding our product. If you choose to use Firefly for health concerns beyond our stated and approved uses, please be advised that Firefly does not make any warranties for such non-approved usage. Return Merchandise Aut…