Figurative Garden Stool

Shipping, Freight, and Carrier Responsibility

Shipping times are estimates and vary by item and carrier.

Some deliveries may require scheduling and access coordination.

Unless otherwise stated at checkout, Distinctive Interiors will select the carrier and shipping route at our discretion to provide the best available delivery method for your order.

Once your order is tendered to the carrier, delivery timing is controlled by the transportation company. We are not responsible for delays caused by the carrier, weather, scheduling issues, or access limitations at the delivery location.

Shipping Rates and Oversize Items

Our flat shipping rate covers standard shipping for most orders. Some items may require additional shipping charges due to size, weight, packaging requirements, or delivery location. If additional shipping is required, we will contact you with the updated shipping total for approval before shipping. If you do not approve the additional shipping charge, you may request to cancel the order prior to shipment.

Inspecting Your Delivery

Please inspect your shipment immediately upon delivery.

• If you see visible damage to packaging or product: note all damage on the delivery receipt/Bill of Lading before signing and take photos.

• If you sign without noting damage, the carrier may deny the claim and we may be unable to assist.

Return Authorization Required

Unauthorized returns will be refused. Because all sales are final, returns are only considered if we provide written approval as part of an approved damage/defect/incorrect-item claim.

Fees Outside Our Control

We are not responsible for third-party fees such as demurrage, detention, storage, per diem, re-delivery, diversion, or missed appointment fees charged by carriers or warehouses. Customers are responsible for scheduling delivery within the carrier’s allowed timeframe.

Accurate Information

We make every effort to provide accurate product and shipping information. Customers are responsible for ensuring delivery access (doorways, stairs, elevators, and scheduled availability) and receiving the shipment within the carrier’s allotted time.

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All Sales Final

All purchases are final sale. We do not accept returns or exchanges, and we do not offer refunds or store credit. If an item arrives damaged, defective, or incorrect, please contact us within the timeframes below for claim review and resolution.

Order Changes and Cancellations

Orders may enter processing quickly. Requests to cancel or modify an order are not guaranteed once processing begins. Contact us immediately and we will do our best to assist if the order has not shipped or entered processing.

Reporting Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for replacement parts, repair, or claim support, you must notify us within these timeframes:

• Visible damage: report at the time of delivery and note it on the delivery paperwork.

• Concealed damage (found after delivery): report within 48 hours of delivery.

• Shortages/missing items: report within 3 days of delivery.

Send claims to: Diane@DistinctiveAZ.com with:

• Order number

• Photos of the item(s), packaging, outer box, and shipping label

• A description of the issue

• A photo of the signed delivery receipt/Bill of Lading (if freight)

Important: Keep all packaging until your claim is resolved. Claims may be denied if packaging is discarded before review.

What Our Policy Does Not Cover

We are unable to provide replacements or remedies for:

• Normal wear and tear

• Damage due to misuse, improper care, or modifications

• Natural variations in wood grain, stone veining, texture, or finish

• Color differences due to screens, lighting, or photography

• Items that do not fit due to customer measurement, delivery access limitations, or site conditions

• Claims submitted outside the timeframes listed above

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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