Figaro Anklet

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange or store credit (valid for 12 months) for eligible products. Unfortunately, we do not offer refunds.

To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused with no signs of wear or scratching, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To make an exchange or request store credit, you can contact us at support@anjajewellery.com . If accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@anjajewellery.com .

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items We cannot except refund or exchange on any earrings due to hygienic reasons. Unfortunately, we cannot accept returns on final sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges We understand that after receiving your item you may want to exchange a product. Please e-mail support@anjajewellery.com within thirty (30) days from the date of receiving the goods to initiate your exchange.

You will be required to pay a flat shipping rate of $10. Please note this fee is non-refundable. Please return your pieces in their original packaging with the packing slip printed which will be shared once your exchange has been approved. Once completed, you will receive email confirmation of the items you have exchanged for and will be sent out. This will be presented as a new order to our dispatch team and will follow our regular processing times.

Store Credit We understand that after receiving your item you may have a change of mind. Currently at this point in time we are able to offer store credit on all pieces excluding final sale items and earrings for hygienic reasons. We apologise for any inconvenience this may cause, if you have any questions regarding this please e-mail support@anjajewellery.com .

Once you have initiated your request for store credit, the flat shipping rate of $10 will be absorbed in the total store credit amount you will receive. Please note this fee is non-refundable. Please return your pieces in their original packaging with the packing slip we will share with you via e-mail. Once completed, you will receive an email confirmation of your store credit which will be valid for twelve (12) months.

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