Fender Quantum LT 2 USB-C audio interface

Delivery methods

We despatch orders quickly and efficiently. Orders processed before 1pm are very often despatched on the same day (subject to payment terms and stock availability). Orders placed after our couriers have collected will usually be shipped the following day. We use a variety of couriers and shipping methods to ensure that orders are shipped and delivered quickly and safely. We can call upon a number of additional couriers during busy periods, and also operate a private specialist service for acoustic and digital piano deliveries.

Delivery charges

Our carriage charges are normally calculated according to order contents as below:

UK mainland

Most instruments, accessories, & books

£3.75 ex.VAT (£4.50 inc.VAT)Free over £50 inc.VAT

Large items(Storage trolleys, music stand trolleys, baritone saxophones, portable digital pianos, drum kits,gamelan packs, samba packs, individual steel pans, timpani, tubular bells, vibraphones,orchestral xylophones, cellos, tech bundles)

£17.50 ex.VAT (£21 inc.VAT) for first item£12.50 ex.VAT (£15 inc.VAT) for each subsequent item

Extra large items(Double basses, steel pan packs, bass steel pans, tubas)

£35 ex.VAT (£42 inc.VAT) for first item£25 ex.VAT (£30 inc.VAT) for each subsequent item

Digital pianos(Most upright style models)

FREE boxed delivery (requires self-assembly)£195 ex.VAT (£234 inc.VAT) for GOLD delivery (includes assembly, positioning, and disposal of packaging)

Large digital pianos(Grand piano style cabinets and selected larger models)

£49 ex.VAT (£58.80 inc.VAT) for boxed delivery to schools (requires self-assembly)£75 ex.VAT (£90 inc.VAT) for boxed delivery anywhere else (requires self-assembly)£195 ex.VAT (£234 inc.VAT) for GOLD delivery (includes assembly, positioning, and disposal of packaging)

Acoustic pianos

Free ground floor deliveryCall us for more complicated deliveries

Manufacturer surcharge

Details on product pages where charges are applicable

Northern Ireland, Scottish Highlands & Islands, & Channel Islands

Books

£7.50 ex.VAT (£9 inc.VAT)

Most instruments & accessories

£22.50 ex.VAT (£27 inc.VAT) per order

Large items

£50 ex.VAT (£60 inc.VAT) per item

Extra large items

£75 ex.VAT (£90 inc.VAT) per item

Digital pianos

£95 ex.VAT (£114 inc.VAT) for boxed delivery to schools (requires self-assembly)£150 ex.VAT (£180 inc.VAT) for boxed delivery anywhere else (requires self-assembly)

Large digital pianos

£125 ex.VAT (£150 inc.VAT) for boxed delivery to schools (requires self-assembly)£300 ex.VAT (£360 inc.VAT) for boxed delivery anywhere else (requires self-assembly)

Acoustic pianos

Call us for a quote

Manufacturer surcharge

50% increase on the UK mainland surcharge as shown on applicable product pages

Republic of Ireland

Books & sheet music

10% of basket totalMin £15 inc.VAT

Most instruments & accessories

12.5% of basket totalMin £30 inc.VAT

Large items

£75 ex.VAT (£90 inc.VAT) for first item£50 ex.VAT (£60 inc.VAT) for each subsequent item

Extra large items

£99 ex.VAT (£118.80 inc.VAT) for first item£75 ex.VAT (£90 inc.VAT) for each subsequent item

Digital and acoustic pianos

Call us for a quote

Mainland Europe and Rest of World

If you would like to order from us, but you live outside the United Kingdom, Channel Islands, or Republic of Ireland, please email us at sales@chamberlainmusic.com with your enquiry and we will do our best to help.

If your basket contains items from more than one of these categories, you will be charged a blended rate (usually equivalent to the highest individual carriage charge). Some extremely large and built-to-order products are shipped direct from the manufacturer and are subject to further surcharges (see individual product pages for more information).

Orders paid before 3pm are normally despatched the same day subject to availability. If you need something in a hurry, we can normally organise next day delivery on products we have in stock. Call us for a quote.

Couriers are contracted to deliver Monday to Friday only, with the exception of our private piano delivery team who deliver on Saturdays where applicable.

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If the goods you receive are faulty please return them to us in their original condition within 30 days and we will either repair or replace them or refund the cost of the goods. If the goods you receive are not what you ordered, please return them to us in their original condition within 14 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage. In addition to the above, you may in most cases return any goods within 14 days of receipt without giving any reason. However there are a few unavoidable exceptions to this, as follows:

•Sealed audio or video recordings and computer software cannot be returned unless returned still sealed.

•For reasons of hygiene, we cannot accept returns of reeds, mouthpieces, microphones, wind and brass instruments and other similar items, unless returned unopened in their original packaging.

•Strings must still be as new, in their original envelopes, and must not have been wound onto an instrument.

•Digital pianos and electronic keyboards, amplifiers and all electronic products can normally only be returned if they have not been removed from their original packaging and/or assembled, since assembly and disassembly makes these items very obviously "used".

Please call us before returning any goods.

If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.

If a refund is due to you it will be made expeditiously and within 30 days.

Returning a product under the Electronic Equipment (WEEE) Directive

Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.

All new products covered by WEEE regulations have a crossed-out wheelie bin symbol displayed on the product or packaging:Older products may not have this symbol but can still be recycled.

How to recycle your old electrical equipment

As a retailer of WEEE musical equipment we are obliged under WEEE regulations to offer our customers free take-back of their WEEE on a like-for-like basis when purchasing a new electrical or electronic product from us.

Customers must return their WEEE item(s) to Chamberlain Music within 28 days of purchasing their new item. This can be done in store, or you can send the item to:

Chamberlain MusicFormex HouseKings Road Industrial Estate HaslemereSurrey GU27 2QH

*Please note we are unable to reimburse customers any postage costs.

Customers can also choose to take WEEE to their local recycling site. You can find your closest participating collection site by entering your postcode at www.recycle-more.co.uk .

Any queries can be directed to accounts@frederickhyde.com .

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