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Thank you for shopping at Ourlum.com We are committed to providing you with an exceptional shopping experience and ensuring that your orders are processed and delivered efficiently.

Please read the following information regarding our shipping policy:

ORDER PROCESSING TIME:Once your order is placed, we strive to process it within 1-2 business days. This includes verifying the order details, sourcing the products from our trusted suppliers, and preparing them for shipment.

SHIPPING METHODS:We partner with reliable shipping carriers to deliver your orders. The shipping method used will depend on the destination and the specific products in your order. We work diligently to select the most efficient and cost-effective shipping options.

SHIPPING TIMES:The shipping time will vary depending on the destination and the products you ordered but we are available to deliver from 9am-6pm.We source our products from various suppliers around the world. This allows us to offer you a wide range of high-quality items at competitive prices. However, it also means that shipping times may vary. On average, you can expect your order to arrive within 4-10 business days.

SHIPPING FEES:We offer free shipping on all orders to all destinations at United States. However, please be aware that additional fees such as customs duties, taxes, or import charges may apply depending on your location. These fees are the responsibility of the customer and may vary depending on local regulations.

ORDER TRACKING:For your convenience, we provide order tracking services. Once your order is shipped, we will email you a tracking number. You can use this number to track the progress of your shipment. Please note that tracking information may take some time to update, so we kindly ask for your patience.

ORDER MODIFICATIONS:If you need to make any changes to your order, such as updating your shipping address or canceling an order, please reach out to our customer support team ( contact@ourlum.com ) as soon as possible. We will do our best to accommodate your request, but please note that once an order is processed and shipped, modifications may not be possible.

If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team at ( contact@ourlum.com ). We are here to assist you and ensure that you have a positive shopping experience with Ourlum.

Thank you for choosing Ourlum, and we appreciate your trust and support!

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@ourlum.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at contact@ourlum.com.

Return Shipping Cost:

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping is FREE refund.In the case of an exchange or a defective product, we will cover the shipping costs for sending the replacement item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@ourlum.com .

Please Note: Digital products, gift cards, and items marked as final sale are non-returnable and non-refundable.Sale items (if applicable): Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Important:

Ensure that you include your receipt or proof of purchase with your return.We reserve the right to refuse returns that do not meet the conditions above.

Contact Us

f you have any questions on how to return your item to us, contact us at contact@ourlum.com or call us at +1 9293255342

Thank you for shopping with OurLum!

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