FARMGARD Vertical T-Post Bracket (2-Pack)

Shipping & Delivery FAQ — Customer Satisfaction Guaranteed

We back every order with our Customer Satisfaction Guarantee . If you’re not completely happy, our Customer Care team will make it right—period.

1. When will my order ship?

In‑stock items: Leave our warehouse within 3 – 5 business days.

Special‑order or vendor‑ship items: An ETA appears at checkout (typically 5 – 20 business days) and we’ll email you if anything changes.

2. When will I be charged?

Super Arbor never charges your card until your items are packed and ready to leave the warehouse. No upfront payment, ever.

3. How long does delivery take once it ships?

Most deliveries reach you in 3 – 10 business days, depending on your zip code, carrier, and item size. You’ll always receive a tracking link or delivery window.

4. How do I check my order status?

Track it: Watch for an email or SMS with your link or delivery window.

Need an update? Chat live on our site, email hello@superarbor.io , or call our Customer Care hotline 1‑877‑490‑7099 during business hours.

Business Hours

Mon – Fri: 7:30 AM – 5:00 PM PT

Sat: 8:00 AM – 3:00 PM PT

5. What if an item is on back‑order or out of stock?

We’ll show the estimated restock date before you pay and keep you posted. You can switch, cancel, or keep the order open—your choice—any time before it ships.

6. Where will my order ship from?

From the nearest warehouse or directly from the manufacturer to speed up delivery.

7. What shipping methods do you use?

Method

When We Use It

Typical Scenario

Local truck delivery

Within 200 mi of a warehouse

Palletized flooring, cabinets

FedEx Ground

< 200 lb & > 200 mi

Small‑to‑medium boxes

FedEx Freight

> 200 lb & > 200 mi

Bulk orders, appliances

Direct vendor ship

Vendor stock

Factory‑direct items

8. Can I cancel or change my order?

Yes! If it hasn’t shipped, we’ll cancel it free of charge. If it’s already on the way, standard return shipping applies—see our Return & Refund Policy for details.

9. What if my order arrives damaged or incomplete?

One clear photo showing all items together, plus a brief description of the issue, helps us resolve it fast.

Visible transit damage? You may refuse delivery. Signing for delivery confirms the item arrived in good condition.

No visible damage / no‑signature deliveries: Report any issues discovered after opening within 24 hours of delivery.

We’ll arrange a free replacement or full refund once verified. Most claims wrap up within 10 business days.

10. Do you guarantee satisfaction?

Absolutely. Return any eligible item in its original condition within 30 days of delivery for a full refund—no hassles.

Order Acceptance & Approval

By placing an order on our website, you acknowledge that all orders are subject to Super Arbor’s acceptance and approval.

If your card has not been charged, your order has not yet been approved, and no contractual obligation exists between you and Super Arbor.

We reserve the right to decline orders at our sole discretion for any reason, including product accuracy, availability, or legal requirements.

Remember, Super Arbor never charges before fulfillment.

Note for some flooring item: it is very standard packing may be change, updated frequently by manufacture

Need more help?

Our Customer Care team is ready:

Live chat: bottom‑right corner of any page

Email: hello@superarbor.io

Phone: 1‑877‑490‑7099 (see hours above)

Thanks for choosing Super Arbor—the #1 building‑materials marketplace at trade prices nationwide!

Contact - Super Arbor - Checkout

By proceeding with a purchase of a product through this site, you agree to the following terms and conditions. All sales are considered final, and SuperArbor does not refund or exchange items if they are found to be modified from their original form when purchased, dirty, stained, or damaged.Return PolicyTo be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If the original packaging is unavailable, the customer is responsible for arranging equivalent packaging.Once deemed eligible by the returns team (please also see the section on Discontinued and Discounted Items and Non-Returnable Items below), all approved and eligible returns should be made within 30 days from the date you receive the product (delivery date).To initiate a return, please contact us at Hello@superarbor.io, so one of the members of the SuperArbor team can assist you with your return request. Any items sent back to us without contacting us for a return request / no RMA number will not be accepted.If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. You can always contact us for any return questions at Hello@superarbor.io.Damages and Delivery IssuesOur return policy does not apply to damaged items resulting from misuse, abuse, loss, normal wear & tear, incorrect self-assembly, or products damaged after leaving our warehouse. This applies to both parcel and large/bulk freight deliveries.We strongly encourage you to inspect your order upon receiving the item(s) and contact the SuperArbor Team within 24 hours of the delivery date if issues arise, such as receiving the wrong item, so we can quickly resolve it. Failure to do so will result in the ineligibility of return or replacement requests as this will be considered that you have accepted the product's delivery condition.If the carrier is found to have damaged or lost an item during transit, you can refuse delivery, photograph the damage if possible, and file a claim on their official website. Once you sign for a delivery, you have accepted the product's delivery condition. FedEx or UPS small parcel deliveries do not require a signature and will be left at your doorstep.Products refused for reasons other than damaged items will be subject to delivery and restocking fees of no less than 20% of the original purchase.ShippingPlease read our shipping FAQ before placing an order.Please note that for items weighing 15 pounds and above, the return shipping cost will be charged separately.SuperArbor is not responsible for delays in the delivery of merchandise occasioned by the manufacturer's scheduling, stock on hand, availability of materials, transportation difficulties, or any other cause beyond our control.Discontinued and Discounted ItemsPlease expect a longer shipping time period for discontinued and discounted items.All items marked as discontinued and discounted item sales are final and cannot be canceled, returned, exchanged, or refunded after the order confirmation email notification is sent, so we highly encourage you to contact our customer service first to inquire and confirm the availability of the item(s) before purchasing.Non-Returnable ItemsFragile items are not returnable, such as tiles, flooring, lighting, custom products (such as special orders).Personalized items, sale items, and gift cards are also non-returnable.Please get in touch if you have questions or concerns about your specific item.ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.RefundsOnce deemed eligible for a refund, we will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method. However, depending on your bank or card provider, it may take up to 7-10 business days from the refund date issued for the refund to reflect in your account. Otherwise, please call your bank or card provider to inquire about the status of your processed refund.CancellationsAll sales marked as discontinued and discounted items are considered final, so cancellation requests made after the purchase is complete will not be entertained.Please check our shipping FAQ regarding shipping time here before placing an order.All canceled orders will have a 20% cancellation fee, with no exceptions.We only send the shipping notifications once the order has been shipped, depending on the item, zip code, quantity, etc.For email inquiries, please send your queries via Hello@superarbor.io and indicate your name, contact details, and concern. Rest assured, each concern/inquiry is checked thoroughly, so it may take up to 48 hours to respond to your email. Thank you for your patience.

Contact - Super Arbor - Checkout