Fanning

Shipping & Handling Fees & Delivery

• FedEx Ground Economy or Deliver Direct Standard - $7.95 (for delivery allow 7-10 business days)

• FedEx Ground - $9.95 (for delivery allow 3-5 business days)

• UPS 2 Day - $25 (for delivery allow for 2-3 business days)

• UPS Overnight - $32 (for delivery allow for 1-2 business days)

*Shipping is non-refundable at this time, these are estimates and not guaranteed due to occurrences in transit. All overnight and 2-day orders must be placed by 2PM ET / 11AM PT in order to ship out same-day, all orders placed on the weekend or holiday will ship out the following business day.

*Delivery outside of the continental United States may add 7-10 additional days to delivery.

FREE SHIPPING OVER $65

Offer valid online at reef.com on orders over $65. Offer is for FedEx Ground Economy or Deliver Direct Standard shipping (delivery in 7-10 business days) in the USA excluding HI, AK, Puerto Rico and any US territories.

EASY RETURNS

We offer easy returns of new, unworn items purchased from Reef.com for up to 30 days after your order is delivered. Refunds are subject to an $8 handling fee. Regular items are ineligible for return after 30 days, final sale items are always ineligible for returns. Offer only valid in the USA excluding Puerto Rico and any US territories.

All items marked as Final Sale are ineligible for returns or exchanges and will show as such within the Loop Returns portal. This includes items purchased during clearance events, promotions, and sales.

INTERNATIONAL ADDRESSES

We do not ship to international addresses at this time. Please contact Consumer Care at 1-844-500-7333 with any questions or concerns.

PO BOX ADDRESSES

We offer shipping to PO boxes via FedEx Ground Economy. Unfortunately, we currently do not offer shipping to APO/FPO at this time.

SHIPPING DATES

We do not ship on the weekend or U.S. holidays at this time.

ADDITIONAL NOTES:

We do not ship to Guam, Virgin Islands, or APO/FPO at this time. Please contact Consumer Care at 1-844-500-7333 with any questions or concerns. Business days are Monday – Friday. Holidays are excluded. Reef is not responsible for incorrect shipping addresses, and changes cannot be made once an order is confirmed. Customers assume responsibility for all carrier charges related to all address changes post-order submission.

WHAT IS YOUR RETURN POLICY?

We offer easy returns of new, unworn items purchased from Reef.com for up to 30 days after your order is delivered. Refunds are subject to an $8 handling fee. Regular items are ineligible for return after 30 days, final sale items are always ineligible for returns. Offer only valid in the USA excluding Puerto Rico and any US territories.

All items marked as Final Sale are ineligible for returns or exchanges and will show as such within the Loop Returns portal. This includes items purchased during clearance events, promotions, and sales.

If you have any questions or are unable to process your return, please contact our customer care team at consumercare@reef.com.

How do I return my item?

Please go to Reef Returns and follow the instructions to process your return. You must submit this form within 30 days of receiving your order to return or exchange a size.

If you received the wrong item, be sure to choose the "Print & Ship" option when prompted. The Happy Returns Bar service cannot currently accept returns of incorrect orders.

If you choose to return via the Happy Returns bar please note your drop-off location is a third party retailer (UPS, Staples, etc.) NOT a Reef retail store.

To start your return and/or size exchange, please go to Reef Returns within 30 days of receiving your order.

REEF offers two convenient return options:

A.*Quickest Option For Refund* Box-Free & Printerless Drop Off At Happy Returns: No label or box needed. Simply take your items to the nearest drop off location and present your QR code. Using this Happy Returns method is the quickest way to receive your refund or size replacement!

B. Box & Ship It: Follow the prompts to print the UPS shipping label. Securely pack all items and attach your return label to the package. If available, please use original packaging. Please DO NOT use the shoebox as your packaging. Then print the packing list and include it in the package with your return item(s) and promptly bring your return package to the nearest UPS drop-off location.

For returns via Happy Returns Drop Off, we'll issue a refund to your original form of payment the same day you drop off your item. For returns via Box & Ship, we'll issue a refund to your original form of payment once our Returns Department processes your return. Please note for both options, original order shipping fees and applicable shipping taxes are non-refundable.

For exchanges, we will ship your exchange order once the items are dropped off at either a Happy Returns or UPS location.

Do you offer exchanges?

We currently offer exchanges within 30 days of delivery!

Orders that are not eligible for exchanges:

- Free of Charge Orders

- Orders shipped to a PO Box

- Orders shipped to Puerto Rico

These orders will not have the option to exchange in the Returns Portal. You will need to return the item and place a new order, or contact at consumercare@reef.com.

Can I return an item purchased at a Reef partner or retailer?

If your item was purchased in a store, please contact the store directly to arrange for a return or exchange. We are only able to refund items purchased on Reef.com.

what else do i need to know before proceeding with my return or size exchange?

Here are a few helpful tips to make the return/exchange process flow smoothly:

1. Do not combine orders. Please only send back items from the original order.

2. Please send back the exact items that you have selected in the Returns Portal to return.

3. Do not cut off the barcode at the bottom of the return label, please include that as well!

PAYMENTS

HOW CAN I PAY FOR MY ORDER?

Reef.com accepts all major credit cards, ShopPay, Paypal, and Klarna for installments.

I SENT IN MY RETURN , WHEN I WILL GET REFUNDED?

For returns via Happy Returns Drop Off, we'll issue a refund to your original form of payment shortly after drop off.

For returns via Box & Ship, we'll issue a refund to your original form of payment once our Returns Department processes your return at our warehouse in California. You will receive an email notifying you when your package arrives at our fulfillment center and when your refund has been processed.

Please note for both options, original order shipping & handling fees and applicable shipping taxes are non-refundable.