Fallon Wall Sconce

At Casa Di Luce, we do our best to make your shopping experience positive from the start to delivery. We individually review all delivery options to find the fastest and most cost-effective solutions. Shipping charges do not include custom charges, sales taxes, duties, dock fees, or any other internationally related charges.

Casa Di Luce works with Canada Post, Fedex, or UPS for most deliveries. All couriers deliver during regular business hours and require a signature upon delivery of your order. Please note, additional handling fees may be added to your order when extra care is required. Due to certain supplier restrictions and shipping constraints, some products cannot be shipped outside of Canada. If this is the case, we will be sure to reach out to you.

Our inventory is always changing and as a result, all items have specific manufacturer lead times that can range from anywhere from 1-16 weeks. The estimated lead time is indicated under the description of each product on our online store. Please note that lead times are estimates only and our inventory is subject to demand and availability.

SHIPPING WITHIN NORTH AMERICA

•All items at Casa Di Luce ship from Canada. We offer free ground shipping on all orders over 200 dollars that ship within Canada and the United States.

•Additional fees may apply to orders outside the continental USA, including Alaska and Hawaii.

•Unfortunately, we are unable to ship to PO Boxes or Military APOs.

INTERNATIONAL SHIPPING

We offer international shipping at an additional rate. If you reside outside of North America, please contact us directly at sales@casadiluce.ca and we will be happy to provide you with a shipping quote.

Sales taxes are not charged to international purchasers, although you may be liable to import duties on some items.

You will be responsible for paying any additional fees associated with import duties, taxes, or broker fees.

FREE SHIPPING POLICY

Free shipping does not apply to the following:

Orders below $200Orders under $200 are subject to a flat shipping and handling fee.

Oversized or overweight itemsCertain large or heavy items may be subject to additional freight, handling, or overweight charges due to their size, weight, or special packaging requirements. These fees will be communicated at the time of order placement, prior to processing and shipment.

Trade Program Member ordersOrders placed by Trade Program members are excluded from free shipping and will be subject to applicable shipping charges.

EXPEDITED AND PRIORITY SHIPPING

Expedited or Priority shipping is available for an additional charge. Please contact us directly by email at sales@casadiluce.ca we would be happy to provide you with a quote.

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Above all, Casa Di Luce hopes that you are 100% satisfied with your order. However, we do understand that sometimes the items that you have purchased are just not right for your space.

If for any reason that you are unsatisfied with your order, you can return eligible items for a refund, store credit or exchange within 14 days of receiving an online order. All r eturns are subject to a minimum manufacturer restocking fee of 30% for any returned items. The restocking fee is a direct reflection of what our suppliers charge us. It covers the fees involved in processing, shipping and storing goods. If an item arrives defective or broken, our team will open a claim with the manufacturer and arrange a replacement as soon as possible. Please note, that you are responsible for shipping the items back to our warehouse and that shipping charges paid on the original order are non-refundable. Items brought or sent back to our store without first submitting a return request and getting approval will not be accepted.

If the wrong product was shipped, or your order was damaged in transit, please contact us within 72 hours of receiving your order. If an items arrives broken, damaged, or inaccurate, our team will open a claim with the manufacturer and will provide a replacement as soon as possible. You can review the full list of eligible and ineligible items, as well as our extended refund policy below before purchasing any items.

As lighting is highly custom and technical, we encourage you to reach out to us via online chat, email, phone, or to visit our lighting showroom for in-person help if you have any questions prior to making your purchase. Our team is happy to answer all of your questions, just write to: sales@casadiluce.ca . or give us a call at +1 (877) 577-9426 during our business hours.

ITEMS ELIGIBLE FOR RETURNS

•Regular-priced items that are stocked in our stores

•No refunds or credit will be issued if the fixture has been installed, used, or damaged. Any product accepted for return must be in original and unused condition (item and packaging). Any product that has been modified, assembled, installed or used in any way (including cut, clipped, or modified wires) cannot be returned.

•Receipt of purchase & original packaging required for exchange or refund within 14 days of purchase.

•Returns requested after 14 days of receiving an online order will be approved on a case by case basis and are not guaranteed.

•All returns subject to inspection before approval of return.

•Purchases are not eligible for price adjustments.

WAYS TO RETURN

•Return by Post - Email sales@casadiluce.ca to initiate an online return. Please provide us with your full name, order number and the eligible product that you’re requesting to return within 14 days of receiving the delivery. We will then send you a Return Authorization Number, which you’ll need to submit with your item. You will be required to mail the product back to our address in its original condition with all original packaging. Shipping and delivery fees are not refundable after your delivery and the customer is responsible for paying the shipping fees to have the item(s) returned to our warehouse. We strongly suggest that you arrange a shipping method with the appropriate carrier that includes tracking to protect your return. You are responsible for the cost of shipping. Once we receive your item, we will inspect it within 5-7 days. Upon inspection and final approval that the returned product is in original, uninstalled, unmodified, re-sellable condition with the original packaging, you will receive a refund, exchange or store credit to use for your further purchases.

•US Orders - Orders returned from the US will have shipping and any applicable taxes and customs duties deducted from the refund.

Return Address:

Attn: Returns

Casa Di Luce

89 Tycos Drive, Unit 102

Toronto, ON, M6B 1W3

Canada

ITEMS THAT CANNOT BE RETURNED OR EXCHANGED

•Clearance, open-box, and overstock merchandise

•Items that have been installed or assembled

•Items that have their wires cut

•Sale items discounted more than 30%

•Floor and showroom models

•Light bulbs and replacement parts

•Furniture

•All special order and custom products. These items are submitted for production immediately upon order placement as they are built to your specifications. You may not cancel or return a custom or special order. A detailed description of what is considered to be a “custom” or “special” product is provided below.

•Products that are clearly marked as “Final Sale” or non-returnable on the Product Detail Page

•Large quantities of the same product (5 products or more)

•Items not purchased by the original customer (the original purchase receipt is required)

SPECIAL AND CUSTOM PRODUCTS

Several types of goods are exempt from being returned. These items need to be ordered from the manufacturer and are made-to-order. In this case the customer has decided on custom choices, such as particular finishes, colors, sizes, hand-blown glass, etc. These orders are made specifically for you and are considered final sale.

DELIVERY REFUSAL

Please note, that if an order is refused on delivery to the specified shipping address on the order, no refund will be issued. The customer will then be responsible to arrange their own shipping of the order from our warehouse at their own expense.

Returns will be credited using the original method of payment. Casa Di Luce will not be liable for any labour or other expenses of any kind or nature incurred in connection with the sale, installation, use, or replacement of any defective product or parts.

CANCELLATIONS

You can cancel or make any changes to your order within 3 business days of placing the order. Please email us with your order number at sales@casadiluce.ca Be sure to include your name, address, and the items to be cancelled or amended. After 3 business days, all orders are considered final and could not be cancelled. Please note that many orders ship immediately, so we do require that you contact us immediately if there are any changes. Our store hours are: Monday-Friday 10:00 AM - 6:00 PM EST and Saturdays from 10:00 AM - 5:00PM EST. If your order has already shipped, it cannot be cancelled and will be treated as a return.

DAMAGED & DEFECTIVE PRODUCTS

We make every effort to pack items very carefully so that they arrive at your door safely. We realize that items can be damaged during the shipment process or may arrive with missing parts due to the delicate nature of some of the goods. If this happens to be the case, all damages must be reported to us within 72 hours of delivery. We will not be held responsible for any missing or damaged items if we are not notified within this timeframe. Please email us immediately at sales@casadiluce.ca and provide photos of the damaged or defective product. Once your claim has been received, we will reach out to you within 2 business days to initiate a replacement. Please do not discard the damaged item or its packaging. Please note that damaged items cannot be claimed or returned if installed.

We recognize that sometimes products have a manufacturer’s defect. Casa di Luce is an authorized reseller of manufacturers on our site. Please note, every manufacturer has a warranty time period that varies. Casa Di Luce relies on the manufacturer’s warranty to assist you in resolving any claims. Repairs for items that are still under most manufacturer’s warranty will be repaired or replaced. This warranty does not apply to damages resulting from accident, alteration, tampering, misuse, negligence, or abuse. In addition, warranty does not apply to lightbulbs, if supplied or are supplied by Casa Di Luce. You will be required to report a defective item by contacting us at sales@casadiluce.ca . You will be required to provide us the original proof of purchase. A Claims Specialist will then reach out to you within 2 business days and be happy to assist you with any warranty issues or connect you directly with the manufacturer in order to further assist you.

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