Fairy Ring Mobile Kit - Multicolour

Delivery Info

PLEASE FIND ALL OUR WORLDWIDE DELIVERY OPTIONS BELOW:

United Kingdom

Order Value

Shipping Type

Shipping Cost

-£50

Tracked 48h

£3.99

+£50

Tracked 48h

FREE

-£250

NEXT DAY*

We ship Monday to Friday and close at the weekends and Bank Holidays.

£7.99

+£250

NEXT DAY*

We ship Monday to Friday and close at the weekends and Bank Holidays.

FREE

*For Next Day delivery orders must be placed before 12:00 GMT Monday to Friday (we deliver on Saturdays, but not Sundays ).

* PLEASE NOTE, we cannot send Next Day to Northern Ireland and other remote locations (Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands etc take approximately three days using this service.)

USA

Order Value

Shipping Type

Shipping Cost

Express

approx 3 business days from order date

£29.99

+£350 (US$440 approx.)

Standard

FREE

+£100 (US$125 approx.)

Standard

£11.99

-£100 (US$125 approx.)

Standard Shipping

4 - 10 days from order date

£11.99

Restrictions:

Overweight Items have a shipping surcharge.

•Exclusions apply to remote areas. Please click here for a list of remote areas.

•Delivery times apply to orders placed before 12:00 GMT Monday to Thursday.

DHL requires customers to sign for parcels. However, they offer customers the option of a "signature release" - please note DHL and MamaOwl are not liable to cover any loss when a signature release is used.

Europe

Order Value

Country Zone

Shipping Type

Shipping Cost

Any

Europe - North

Austria, Belgium, Denmark, Finland, France, Germany,

Luxembourg, Netherlands, Ireland, Sweden

Standard -Taxes, Duty and Fees Included

£7.99

-£350

Express - Taxes, Duty and Fees Included

1-2 days from shipment date

£12.99

+£350

Standard -Taxes, Duty and Fees Included

FREE

Any

Europe - South

Bulgaria, Croatia, Cyprus, Czechia, Estonia,

Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal,

Romania, Slovakia, Slovenia, Spain

Standard -Taxes, Duty and Fees Included

£9.99

-£350

Express - Taxes, Duty and Fees Included

1-2 days from shipment date

£14.99

+£350

Standard -Taxes, Duty and Fees Included

FREE

Up to 2kg

Norway & Switzerland

Standard -Taxes, Duty and Fees Included

15.00

-£350

Express - Taxes, Duty and Fees Included

1-2 days from shipment date

£39.99

+£350

Express - Taxes, Duty and Fees Included

1-2 days from shipment date

FREE

Please note, For European shipping Taxes, Duty and clearance fees are now included - the price you pay is the final price

We send orders to Iceland , Monaco, Bosnia & Herzegovina, Ukraine and Cyprus with Royal Mail and customs is applicable. *orders must be placed before 12:00 GMT Monday to Friday

** Overweight Items and remote areas have a shipping surcharge.

Rest of World

Country

Shipping Type

Shipping Cost

Japan

Standard Shipping - Tracked & Signed

£14.99

Japan

Express Shipping

£39.99

Canada

Standard Shipping - Tracked

£9.99

Canada

Express Shipping

£29.99

Russia & Ukraine

Standard Shipping - Tracked & Signed

£10

Russia & Ukraine (Reg. business addresses only)

Express Shipping

£20.99

Australia, New Zealand, China, South Korea, Hong Kong, Singapore

Standard Shipping - Tracked & Signed

£24.99

Australia, New Zealand, China, South Korea, Hong Kong, Singapore

Express Shipping

£39.99

Any unlisted Countries (ROW)

Standard Shipping - Tracked & Signed

£19.99 - £29.99

Any unlisted Countries (ROW)

Express Shipping

£39.99

Please note overweight Items have a shipping surcharge.

' Tracked and Signed' items can take approximately 1-2 weeks to arrive and at the current time some countries are taking longer. Please be aware that if your local customs randomly select a package to be checked, this can take longer and it is therefore out of our control. All regular shipping services are not guaranteed to arrive within 1-2 weeks, this is an estimate. If you need your order promptly, select the Express shipping option.

We can not ship to PO boxes. Should a PO box address be used when placing your order, your package will be returned to us and there may be a re-ship fee to pay.

SHIPPING:

Customers will receive a tracking number in an automated email when we process your shipping label. Please check your parcel's status using this number before contacting us if your parcel is delayed.

TAX & DUTIES:

US customers. Orders over $800 (Approx. £550-£600depending on exchange rate) will be charged import duties. We suggest to place multiple smaller orders to avoid receiving charges on your orders.

Australian customers. Orders over $1000 AUS dollars (Approx. £500-£540 depending on exchange rate) will be charged import duties. We suggest to place multiple smaller orders to avoid receiving charges on your orders.

For all countries outside of Europe any customs or import duties that are levied once the package reaches its destination country are the customers responsibility. MamaOwl is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. MamaOwl has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office to understand what the thresholds are in your destination country. This will tell you all you need to know about what duties may be applicable to receive your package, before you place your order. Delivery times may vary due to customs processing, these are circumstances beyond our control.

If you refuse your parcel and it is sent back to us a restock fee of £15.00 will be taken off your refund.

SIGNATURE RELEASE:

Some couriers offer a 'signature release' option which they will send via text or email just before your package is due to be delivered. We advise against using the 'signature release' option as there is sadly no compensation for theft or damage after the package has been delivered. By signing a signature release, the customer accepts all responsibility for the package once the courier has left it. As we are unable to replace goods in cases of loss or damage, when this option has been selected, we advise not to use it.

Contact - MamaOwl - Checkout

RETURNS:

IMPORTANT

ALL INTERNATIONAL RETURNS PARCELS MUST BE MARKED AS " RETURNED GOODS " and as DDP (Delivered Duty Paid ) on the outside of the parcel and on all Customs Documents before shipping back to us otherwise they may not reach us and customers may incur extra costs for import charges.

International customers will be liable for all return costs including; shipping, customs charges and any processing fees issued by the courier. On the occassion MamaOwl pays these fees on your behalf the, the amount will be deducted from your refund.

We ask that you pay these prior to sending your return as this will be more cost effective.

THANK YOU

Goods should be returned within 28 days of receipt, for a refund. Please allow up to 10 working days from the receipt of your returned package, for the refund to be processed.

The following items cannot be returned: Underwear for both kids and adults, swimwear without security stickers, soothers and baby bottles

Items are returned at the buyers own cost. You may use any service of your choice but we suggest to choose something tracked or insured for your own protection. MamaOwl are not liable for any loss on the return posting of goods and will not be able to chase lost packages.

Inside the return package You will need to enclose a note (original invoice if you have it) with your name and order number and clearly state whether you're returning items for an exchange (UK only) or a refund.

All items must be returned to us in fully resalable condition: Items returned damaged, washed, worn, in damaged packaging or without the original sales tags will not be eligible to be returned and as a result will not be refunded. We please ask that you are careful when trying on the garment as we still receive items back to us with the original tags but damaged or unclean or covered in pet hair and to be able to fully refund you we do need to be able to resell the item.

All goods must be carefully folded please and be packaged appropriately. Shoe boxes must not have anything stuck to them and all laces/velcro should be done up etc as the item was sent out. Shoes returned with no external packaging covering the shoe box will not be eligible for a refund. Shoe boxes must be returned inside another protective box (whatever they were shipped to you in, is best) not just a mailer.

Customers outside the UK: Items must be marked as 'returned goods' on all customs documents as well as the front of the package. Without this, the customer may be liable for customs charges upon re-entry to the UK.

UK EXCHANGES:

Exchanges can be made for an item up to the value of the original order ; for a more expensive item you must return the item and place a new order online. If we do not have the item requested for exchange, we will refund you instead.

We send out exchanges free of charge within the UK. However it may be worth noting that all UK orders over £50 received free shipping anyway. It is often a lot quicker to place a new order than to process an exchange and during peak season, it may make more sense to order the item you are hoping to exchange for, before it sells out.

I N TERNATIONAL EXCHANGES:

We do not offer exchanges for any orders placed outside the UK.

We ask you to simply place a new order for the items you would like to receive. Please then return the original item(s) by post/courier for a refund. We recommend you send packages tracked or insured as MamaOwl is not liable for any loss on returns and are unable to chase your packages. I tems and customs documents must be marked as 'returned goods '

Returns & Exchange address:

MamaOwlUnit 38 Argall AvenueLeytonLondonE10 7QEUnited Kingdom

Email: hello@mamaowl.net

Please note we only accept returns via post or courier we can not accept them in person.

FAULTY ITEMS:

Please check all your items as soon as you receive your order. If you are unhappy with anything you receive, please email us immediately with a clear photo of the item, your name and order number as well as a clear description of the issue. Make sure to email us before posting anything back should this be the case. We are unable to cover return costs where no contact has been made prior to the return. Please allow us to assist you, we are here to help and want you to enjoy all of your beautiful purchases.

RATES OF EXCHANGE & BANK FEES:

MamaOwl is based in the UK and our customers are charged in GBP. Customers overseas will be charged conversion fees either by their Bank or Paypal. When an order is cancelled or an item is refunded, the refunded amount may vary due to varying rates of exchange, as well as banks taking fees for exchanging currency. MamaOwl does not benefit from any additional money, however customers may receive less than the money they paid due to these reasons. If in any doubt, please contact your payment provider.

Contact - MamaOwl - Checkout