Extreme Commuter Zip Backpack

CANCELLATION TERMS

Once an order hits our systems, it can’t be edited. It’s also very rare that our warehouse can stop the shipping process once they have your details, but if you need us to cancel your order for any reason then please get in touch as soon as you can. We will try to prevent it from being shipped, but please be aware that this is not usually possible. If we do manage to stop your order being dispatched, you will be credited with a full refund within 72 hours.

This applies to the following circumstances: Changing the item or size; Delivery/billing address; Adding items to your order; Changing Shipping method.

If it is too late to cancel the order, you will need to follow our Returns process.

RETURN, REFUND & EXCHANGE TERMS

Items purchased directly from our website can be returned to us for a refund, or exchanged for an item of equal value, within 30 days from the date of delivery. If your item was not purchased on our website, you should contact the seller directly for returns. Original shipping fees will not be refunded.

In order to return an item to us, contact us with your order number and details of the reason for the return. Please note that we will not accept unauthorised returns.

Please note if you are returning an item because you have changed your mind and no longer want it, the item must fulfil the following conditions. Note that if these conditions are not met, we may not accept the returned goods.

•The item must not have been used, and must be in its original packaging with the entire contents in original condition.

•Screen Protectors must be unused. Used Screen Protectors cannot be returned.

We do not accept the return of any items which have been personalised, customised, modified or in any way made bespoke for you.

Upon our receipt of the returned item, we will contact you to confirm the next steps regarding refund or exchange. Our Customer Experience team will inform you when the returned order has been received by us and your exchange or refund has been processed.

Please note that we do not cover any return shipping costs. Original shipping and handling fees are also non-refundable.

We recommend that you choose a mailing option with tracking for the return package, as well as compensation for lost or damaged goods for higher value items. If the package does not reach us, we will not be able to issue any refund or exchange. We are not liable for lost or stolen packages during the return transit. For international returns, we are not responsible for paying customs charges, which may include, but are not limited to, duties, taxes and brokerage fees.

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units which have been damaged in transit.