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Australia and New Zealand

Shipping information for Makedo orders delivering to Australia and New Zealand.

Please note, shipping estimates include 1-2 business days for dispatch.

Australia (AUD)

Standard Shipping

3-10 Business Days*

AU $10

Free Shipping

3-10 Business Days*

Free over AU $80

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

New Zealand (NZD)

Standard Shipping

5-14 Business Days

$15

Free Shipping

5-14 Business Days

Free over $80

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

When will my order arrive?

Delivery to Australia:Standard shipping orders are dispatched within 2 business days and generally arrive 3-10 business days from order confirmation.

Delivery to New Zealand:We ship to New Zealand primarily via Aramex NZ, but we may also use NZ Post for PO Box destinations. Orders are dispatched within 2 business days and generally arrive 5-14 business days from dispatch. Scanning may be delayed for 5-7 days on your tracking until the last mile of its journey, and we include this delay in our delivery estimate.

During peak periods dispatch delays may occur. Shipping times displayed are estimates only and not a guarantee. Once your parcel has shipped it becomes the responsibility of the courier service. We do not offer refunds or free returns for orders received after the estimated delivery date.

AUSTRALIA: Where do you ship from?

Orders to Australian destinations ship from our warehouse facilities in Sydney.Orders to New Zealand destinations ship from our warehouse facility in Sydney.Orders are processed and dispatched in 1-2 business days.

AUSTRALIA: Do you offer Express Shipping?

We do not offer express or expedited shipping for our orders shipped from AU warehouses.

AUSTRALIA: How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. Please allow up to 48 hours for your order’s first scan with the carrier to display on your tracking history. You may receive additional emails from us as your order moves through its journey to notify you of any delays and if your parcel has been taken to a collection point. It is your responsibility as the order’s recipient to ensure you also monitor the order tracking link initially provided.

AUSTRALIA: Do you ship to PO Boxes?

Yes, we can ship to valid PO Box and military addresses.

AUSTRALIA: Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our warehouse in Sydney.

AUSTRALIA: Can I collect my order from Makedo HQ in Melbourne?

Our stock is not stored at Makedo HQ in Abbotsford, Melbourne, so we are not able to facilitate order pickups from this location.

AUSTRALIA: Can I pop in to see what you do at Makedo HQ in Melbourne?

Although our team are all friendly and very interesting in their own right, the busy Makedo HQ office is not set up as a public showroom. Sorry to say but we are not open to the general public for pop-ins and random chats. Please do feel free to say hi if you see us out and about in the local neighbourhood!

AUSTRALIA: Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left at the delivery address are at risk of being stolen after being left by the courier or postal service.Depending on the courier and the options available for your region, your parcel may be taken to a post office, parcel locker or collection point for pickup if your parcel is unable to be left, however this is not a guaranteed service. While we will do everything in our power to assist you locate your package, Makedo does not issue automatic refunds or replacements for packages stolen or damaged after being marked as Delivered.

AUSTRALIA: What can I do if my order is delayed in transit?

If your order appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package's scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order's tracking link.They will be able to provide you with delivery updates directly.If you need any further assistance, please contact our customer support team by emailing hello@make.do.

AUSTRALIA: Returns

To initiate a return request for a change of mind, please contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly. For our detailed Returns Policy, please refer to section 8 in the Makedo Terms of Service. Please note that stock will need to be unopened and in saleable condition and the return shipping is at your cost.

AUSTRALIA: Changes to Orders and Order Cancellations

Your order will be processed according to the shipping address entered at checkout. It is the responsibility of the customer to enter the shipping address correctly prior to checkout.Once your order is placed, we offer the option to change your shipping address or cancel your order for a full refund within one hour of your order being placed. This can be done via your confirmation page or your order confirmation email only. After the one hour period has passed there will no longer be an option to change shipping address or cancel your order.

AUSTRALIA: What happens if my order is Returned to Sender?

If your Makedo order was submitted with incorrect or incomplete address details, was subject to customs fees that were unpaid by the receiver, or was not collected within a specified time from a collection point (eg, your local post office), it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to process a refund for the cost of the products ordered only. We are not liable for any orders returned to sender due to unpaid customs or duty fees, or incorrect address information supplied. Regrettably we are not able to offer a refund for orders returned to sender until they have been received at our dispatch warehouse.

Canada

Shipping information for Makedo orders delivering to locations in Canada.

Canada (CAD)

Standard Shipping:

3-14 Business Days*

$14.50

Free Standard Shipping:

3-14 Business Days*

Free over $90

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

CANADA: When will my order arrive?

Delivery to Canada:Orders are dispatched within 1-2 business days and generally arrive between 3-14 business days from dispatch.Orders to Canada are shipped via Purolator, Canada Post or Uniuni, using the most suitable destination-based option.

During peak periods dispatch delays may occur.Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

CANADA: Where do you ship from?

Canadian orders are shipped locally from Ontario.

CANADA: How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. Please allow up to 48 hours for your order’s first scan with the carrier to display on your tracking history.

CANADA: Do you ship to PO Boxes?

Yes, we can ship to valid PO Box and military addresses.

CANADA: Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our warehouse in Ontario.

CANADA: Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left at the delivery address are at risk of being stolen after being left by the courier or postal service.Depending on the courier and the options available for your region, your parcel may be taken to a post office, parcel locker or collection point for pickup if your parcel is unable to be left, however this is not a guaranteed service. While we will do everything in our power to assist you locate your package, Makedo does not issue automatic refunds or replacements for packages stolen or damaged after being marked as Delivered.

CANADA: What can I do if my order is delayed in transit?

If your order appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package's scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order's tracking link.They will be able to provide you with delivery updates directly.If you need any further assistance, please contact our customer support team by emailing hello@make.do.

CANADA: Returns

To initiate a return request for a change of mind, please contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly. For our detailed Returns Policy, please refer to section 8 in the Makedo Terms of Service. Please note that stock will need to be unopened and in saleable condition and the return shipping is at your cost.

CANADA: Changes to Orders and Order Cancellations

Your order will be processed according to the shipping address entered at checkout. It is the responsibility of the customer to enter the shipping address correctly prior to checkout.Once your order is placed, we offer the option to change your shipping address or cancel your order for a full refund within one hour of your order being placed. This can be done via your confirmation page or your order confirmation email only. After the one hour period has passed there will no longer be an option to change shipping address or cancel your order.

CANADA: What happens if my order is Returned to Sender?

If your Makedo order was submitted with incorrect or incomplete address details, was subject to customs fees that were unpaid by the receiver, or was not collected within a specified time from a collection point (eg, your local post office), it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a refund for the cost of products. We are not liable for any orders returned to sender due to unpaid customs or duty fees, or incorrect address information supplied. Regrettably we are not able to offer a refund or replacement for orders returned to sender until they have been received at our dispatch warehouse.

European Union

Shipping information for Makedo orders delivering to locations in the EU.

European Union (EURO)

Delivery within the EU:

Orders shipping to countries within the European Union are dispatched within 1-2 business days. During peak periods dispatch delays may occur. Shipping times calculated from date of dispatch.

Some destinations within the EU may have longer wait times for their first scan after the tracking number is generated. This is because they are first collected by the EU postal network to be handed over to your country’s final carrier, where they will then receive regular scanning updates before delivery. We incorporate this wait time in our delivery estimate from dispatch.

Orders will be dispatched via the best courier service for your region and according to the weight of your parcel - please keep an eye on your tracking link after dispatch for more information.

EU: When will my order arrive?

Shipping estimates (after dispatch) to EU destinations:

Austria

6-8 Business Days

€10.00

FREE orders over €70

Belgium

2-3 Business Days

€7.50

FREE orders over €70

Bulgaria

10-12 Business Days

€10.00

FREE orders over €70

Croatia

9-11 Business Days

€12.00

FREE orders over €70

Czech Repulic

5-7 Business Days

€7.50

FREE orders over €70

Denmark

7-9 Business Days

€7.50

FREE orders over €70

Estonia

5-11 Business Days

€12.00

FREE orders over €70

Finland

7-11 Business Days

€10.00

FREE orders over €70

France

4-7 Business Days

€10.00

FREE orders over €70

Germany

2-4 Business Days

€7.50

FREE orders over €70

Greece

4-5 Business Days

€12.00

FREE orders over €70

Hungary

6-8 Business Days

€7.50

FREE orders over €70

Ireland

11-13 Business Days

€10.00

FREE orders over €70

Italy

4-6 Business Days

€7.50

FREE orders over €70

Latvia

3-4 Business Days

€12.00

FREE orders over €70

Luxembourg

3-7 Business Days

€7.50

FREE orders over €70

The Netherlands

4-6 Business Days

€7.50

FREE orders over €70

Poland

6-8 Business Days

€7.50

FREE orders over €70

Portugal

7-10 Business Days

€10.00

FREE orders over €70

Romania

3-6 Business Days

€7.50

FREE orders over €70

Slovakia

2-3 Business Days

€7.50

FREE orders over €70

Slovenia

2-4 Business Days

€12.00

FREE orders over €70

Spain

5-7 Business Days

€7.50

FREE orders over €70

Sweden

7-10 Business Days

€7.50

FREE orders over €70

* Note: Shipping times displayed are estimates only and not a guarantee. During peak times delays may occur. Once your parcel has shipped it becomes the responsibility of the courier service. We do not offer refunds or free returns for orders received after the estimated delivery date.

EU: Where do you ship from?

Orders going to destinations located in the EU are shipped from our warehouse in the Netherlands.

EU: Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our EU warehouse.

What currency will I be charged in?

Eligible regions (Hungary, Czechia, Sweden, Denmark, Romania Poland): Website pricing and shipping will display in your local currency. All other regions will be charged in Euros (€).

EU: How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. You may receive additional emails from us as your order moves through its journey to notify you of any delays and if your parcel has been taken to a collection point. It is your responsibility as the order’s recipient to ensure you also monitor the order tracking link initially provided.

EU: Do you offer Express Shipping?

We do not offer express or expedited shipping for our orders travelling within the EU.

EU: Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left at the delivery address are at risk of being stolen after being left by the courier or postal service.Depending on the courier and the options available for your region, your parcel may be taken to a post office, parcel locker or collection point for pickup if your parcel is unable to be left, however this is not a guaranteed service. While we will do everything in our power to assist you locate your package, Makedo does not issue automatic refunds or replacements for packages stolen or damaged after being marked as Delivered.

EU: What can I do if my order is delayed in transit?

If your order appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package's scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order's tracking link.They will be able to provide you with delivery updates directly.If you need any further assistance, please contact our customer support team by emailing hello@make.do.

EU: Returns

To initiate a return request for a change of mind, please contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly. For our detailed Returns Policy, please refer to section 8 in the Makedo Terms of Service. Please note that stock will need to be unopened and in saleable condition and the return shipping is at your cost.

EU: Changes to Orders and Order Cancellations

Your order will be processed according to the shipping address entered at checkout. It is the responsibility of the customer to enter the shipping address correctly prior to checkout.Once your order is placed, we offer the option to change your shipping address or cancel your order for a full refund within one hour of your order being placed. This can be done via your confirmation page or your order confirmation email only. After the one hour period has passed there will no longer be an option to change shipping address or cancel your order.

EU: What happens if my order is Returned to Sender?

If your Makedo order was submitted with incorrect or incomplete address details, was subject to customs fees that were unpaid by the receiver, or was not collected within a specified time from a collection point (eg, your local post office), it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a refund for the cost of products. We are not liable for any orders returned to sender due to unpaid customs or duty fees, or incorrect address information supplied. Regrettably we are not able to offer a refund or replacement for orders returned to sender until they have been received at our dispatch warehouse.

European Countries Outside the EU

Shipping information for Makedo orders delivering to the non-EU European Countries.

Pricing shown in this table is in Euro (€) Website pricing and shipping will display in your local currency.

Non-EU European Countries (€)

Iceland, Serbia

6-9 Business Days

€21.50

FREE orders over €70

Norway, Switzerland

7-10 Business Days

€16.00

FREE orders over €70

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Non-EU EUROPE: When will my order arrive?

Orders shipping to countries in Europe, but not within the EU, are dispatched within 1-2 business days. Orders will be dispatched via the best courier service for your region and according to the weight of your parcel - please keep an eye on your tracking link after dispatch for more information. Shipping times displayed are estimates only and not a guarantee. During peak times delays may occur. Once your parcel has shipped it becomes the responsibility of the courier service. We do not offer refunds or free returns for orders received after the estimated delivery date.

Non-EU EUROPE: Where do you ship from?

Orders to European countries outside of the EU ship from our warehouse facility in Wrexham, UK.

Non-EU EUROPE: How will I know when my order has been dispatched?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. Please allow up to 48 hours for your order’s first scan with the carrier to display on your tracking history. You may receive additional emails from us as your order moves through its journey to notify you of any delays and if your parcel has been taken to a collection point. It is your responsibility as the order’s recipient to ensure you also monitor the order tracking link initially provided.

Non-EU EUROPE: Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our UK warehouse.

Non-EU EUROPE: Do you offer Express Shipping?

We do not offer express or expedited shipping for our orders travelling within Europe.

Non-EU EUROPE: Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Source: Section 8 from Makedo Terms of Service

8.1 CHANGE OF MIND RETURNS

The following process applies to change of mind returns:

(a) You must submit a returns request via the contact details accessible provided on the Website, or by following the onsite instructions and inputting the relevant Order details. After you submit a returns request, we will review it to determine whether your Order qualifies for a return. If it does, you must ship the Product being returned ( Return Product ) at your cost, to the return address notified to you ( Return Address ) within 30 days of the date that the Product was delivered to you ( Delivery Date ). In some cases, we may provide a pre-paid return shipping label for your Return Product. The cost of the pre-paid return label will be deducted from any refund issued to you.

(b) All Return Products must be returned:

(i) in original, unopened and undamaged condition, with all tags still attached and no stains, marks, breakages, blemishes or any other imperfections on the Products, as determined in our sole discretion; and

(ii) together with any proof of purchase, the original packaging for the Product and any other information reasonably required by us.

(c) We are not responsible for Return Products that are lost in transit or not received. We recommend you return any Return Products with tracking.

(d) If we determine, in our discretion, that you have met the requirements under this clause 8.1, we will issue you a full refund credited to the original method of payment or store credit equal to the purchase price of the Product (excluding shipping costs).

(e) If we determine that you have not met the requirements under this clause 8.1, we will not offer a return, and we may either keep the Product or deliver it back to your nominated address (at your cost).

(f) Please allow up to 15 business days from when we receive the Return Product for us to process the refund. Once we process the refund, we will send you a confirmation email.

(g) We do not offer refunds or exchanges for any sale items unless the Product is faulty.

8.2 FAULTY PRODUCTS

(a) The following process applies to any Product you believe to be defective.

(i) If you believe your Product is defective, please contact us using the details provided on our Website with a full description of the fault (including images).

(ii) If we determine that your Product may be faulty, we may request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.

(iii) If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.

(iv) If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

(v) If you fail to comply with the provisions of this clause 8 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.

(vi) Nothing in this clause 8 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.

8.3 OTHER RETURNS

(a) We will provide a full refund of the price paid for a Product if we determine that:

(i) a Product you have ordered was not received by you solely due to failure by us;

(ii) a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or

(iii) a Product is faulty, in accordance with clause 8.2.

8.4 FULFILMENT ERRORS

Upon receipt of your delivery we require you to check and ensure that it contains the correct items. You have up to 30 days from the date of delivery to contact Makedo with issues relating to order fulfilment. Requests for resolution of fulfilment errors after this period of 30 days has expired may be rejected at our discretion.

Contact - Makedo - Checkout