Exped Flex 1.5R M - Charcoal

At Lyon Equipment we understand quality and service, so we ensure your order gets the highest possible attention. We use DPD, Parcelforce or Fed-Ex as our main carrier to offer a prompt, tracked and signed for delivery service. We reserve the right to choose alternative carriers and services depending on the bulk of your order, location etc.

Our aim is to dispatch all orders within 24 hours of being placed. (Further details below)

Delivery days – We aim to dispatch orders placed before 1pm Monday to Thursday that day for next day delivery.

Orders placed before 12pm Friday will be delivered the following Monday.

Orders placed after 12pm Friday, Saturday or Sunday will be processed on the following Monday (excluding bank holidays) for Tuesday delivery.

Please note – Deliveries to the Highlands & Islands have restrictions on delivery speeds, so deliveries to these locations may take longer.

If you require a faster delivery service e.g. before 12pm, Saturday delivery etc. this may be possible. Please call us to discuss; we are here to help.

Unfortunately, we cannot guarantee delivery times.

All items shown as “in-stock” on our website are physically held in our warehouse for immediate dispatch. However, there may be times when our stock management system is wrong. We will inform you of any shortages as soon as we can and offer you the following options: a revised delivery date, an alternative product or you may cancel your order.

Contact - Lyon Sport B2B - Checkout

Essential Information for Product Returns

Please email our Customer Services department helpdesk@lyon.co.uk to obtain a returns number before sending items to us.

How to return an item(s)

Please contact the relevant team in advance of returning any products as we may be able to provide advice or a solution without the need to return product.

For faulty goods returns, please contact:

Customer Services – After Sales Team

Help Desk

helpdesk@lyon.co.uk

015396 24040

For all other returns, please contact:

Trade Customer Services - Sales Administrators

Kate Packham

kate@lyon.co.uk

015396 26311

Sales Office Manager & Accounts A-G

Leanne Smith

leanne@lyon.co.uk

015396 26318

Accounts P-Z

Iona Lucas

iona@lyon.co.uk

015396 26346

Account Support

Any goods returned should be complete, including packaging and instructions.

Please note you are responsible for the condition of returned product until it is delivered to us, therefore you should ensure that appropriate protective packaging is used.

Soiled items will not be accepted and will be returned to you, incurring a handling and return carriage charge.

•Lyon case reference

•Your returns reference (if applicable)

•Company name, account number, address and postcode

•Contact name, telephone number and email address

•Product(s) and quantity being returned

•Proof of purchase (invoice / delivery note details)

•The reason for return, including history of use and the nature of the problem

The product will be evaluated on receipt and you will be contacted regarding the course of action.

Please note: Subject to evaluation and manufacturers guarantee / warranty requirements our policy is to credit faulty items. In special circumstances we may be able to issue a replacement subject to stock availability. If a replacement is required please make this clear on your paperwork.

If the product is being returned for consideration under a manufacturers guarantee / warranty or we have supplied the product to you in error we will cover the cost of return up to a maximum carriage value of £7.50. If the cost is more than £7.50, please let us know and we will arrange collection from your UK mainland postal address. Collections can be arranged through your Sales Administrator. If however the product can be returned for less, please do so and we will credit your account on acceptance of your claim.

Before contacting your Sales Administrator to arrange collection, please ensure that the product to be returned is boxed and ready for collection. When you contact us, please let us know your opening hours/days. Unfortunately, if the collection fails as there is no one to hand over the package, or it is not ready, any subsequent collection will be charged to you in full.

If you are returning products in a saleable condition as a result of your order error, or they are no longer required, then a restocking fee of 15% will be charged for handling the return and we will not credit postage. This is outlined in our terms and conditions (2.9). Copies are available on request.

Postal address for returning product:

Customer Services – After Sales,

Lyon Equipment Limited,

Unit 3-7,

Tebay Business Park,

Old Tebay,

Penrith,

CA10 3SS

Contact - Lyon Sport B2B - Checkout