Exeter VX3 Classic Black Cap

UK Options

•Collect from Store - Free

•UK Delivery - £5 : Royal Mail

•Free UK Delivery - when you spend over £100

International Options

•EU Tracked Delivery - £15 : Parcelforce

•Global Tracked Delivery - £24 : Parcelforce

Please note that University of Exeter cannot be held liable for items that go missing after dispatch from the University.

UK Orders

We aim to process all UK orders within 5-7 working days.

Orders under £100 can be sent via Royal Mail First Class (£5). Orders over £100 qualify for free postage. We dispatch orders five days a week, Monday to Friday.

International Orders (including EU & EEA Orders)

We aim to process all international orders within 10 working days.

International orders are sent via tracked Parcelforce (EU: £15, Rest of World: £24). We dispatch orders five days a week, Monday to Friday.

CUSTOMS AND IMPORT FEES: In accordance with tax legislation, overseas customers will not be charged VAT (sales tax) when checking out. Depending on your country of residence you may have to pay VAT or sales taxes, plus any additional customs fees or tariffs, when your parcel arrives in the destination country. Parcelforce (or their local partner) will make you aware of any charges due as soon as they are applied by authorities in your own country. These charges will need to be settled with Parcelforce (or their local partner) before your order can be delivered. If your order has been sent via an alternative delivery partner for any reason, you may be contacted either by them or by your local customs authority regarding any charges.

Collect from Store Orders

Collect from Store Orders are available during University of Exeter term times only. We aim to process collect from store orders within two working days. We will let you know when your order has been processed and is ready to pick up. The store is open for order collection from 10am to 5pm.

We will hold your order for up to 6 months. If your order is uncollected, we will send you a maximum of 3 reminders during this time to check whether you still want to pick it up. If your order is still uncollected after 6 months and we have not heard back from you, we will return the order to our store stock. We will not refund your order after this time.

Collect from Store FAQ

I've lost my order confirmation email - what can I do?

Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here. If you haven’t got your confirmation then we will ask you a couple of security questions when you come into the Store to collect your order.

I selected Collect from Store but I need my order to be posted to me - how can I change my delivery?

There is no problem for us to change your delivery from Collect from Store to being sent to you in the post. Please contact us and we will send you the link to pay for the right delivery for you.

How can I return my Collect from Store order?

We want you to be completely happy with your purchase. If you are not satisfied, please contact us within a month to exchange or refund your order. You can simply pop into the Store again with your order and order notification, or you can contact us and arrange to send your item back. Read our full Refund & Returns Policy here.

Contact - University of Exeter Merchandise - Checkout

We want you to be completely happy with your purchase. If you’re not, then as long as an item is still in its original condition, we will accept returns or exchange items for you, subject to the rules below. None of these affect your statutory rights.

If you return an item requesting a refund within 28 days of delivery/collection, we'll give you a full refund. Your refund will be issued using your original payment method. We don't accept returns for unwanted items after this period.

We aim to refund you within 14 days of receiving the returned item.

What To Do:

•Email us at marketplaceDH1@exeter.ac.uk to let us know you want to make a return or exchange your item(s).

•Please use the original packaging, if possible, to package your item(s).

•Include a note of your full name, order number and whether you would like a refund or exchange.

•Post back to our address: Market Place DH1, Devonshire House, University of Exeter, Stocker Road, Exeter, EX4 4PZ.

•Include your address on the back of the parcel.

We will let you know when we receive your parcel and to let you know that your refund or exchange is being processed.

If you are returning an entire order, then we will refund the entire delivery charge. For part of an order, we will refund the appropriate part of the delivery charge. If incorrectly sent, damaged or faulty goods need to be returned to us we will cover the postage costs.

If we are providing replacement items and your original order was not incorrect, damaged or faulty then you will be charged for delivery. For example, a change of colour or size of a garment from your original order at your request.

Original Condition

If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them. This includes the original packaging with all tags and labels attached.

Responsibility

Returned items are your responsibility until they reach us, so please make sure they're packed up properly and can't get damaged on the way.

As the parcel remains your responsibility until it arrives back with us, we recommend that you get proof of postage in case you need to contact us about your return.

Contact - University of Exeter Merchandise - Checkout