Executive Parfum

Time to receive your order once placed is within 3-12 Business Days. From the time your order is placed, it will normally take 2-4 business days to process your order, regardless of the shipping option selected at checkout.

Once your order is placed, it CANNOT be modified or cancelled even if your order has not shipped yet. Please review your cart and/or contact us at support@altfragrances.com with any questions before finalizing your order to avoid any issues, indecision, or confusion. Thank you.

We try our best to get your order out within 24 business hours after it is placed.

We ship Monday through Friday, excluding weekends and holidays. Please allow up to a maximum of 3 business days for orders to process.

We make no guarantee for the amount of time it takes your package to reach you and only provide estimates at checkout.

Ownership of packages is turned over to the courier, and t to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for m errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.

Please make sure your address is correct before placing an order we will not be responsible for incorrect addresses. Packages are NOT insured, if you would like to purchase insurance for your package please select USPS Priority or Express shipping service. Once again we are not responsible for the package once it transfers to USPS, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages

We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we recommend that you select USPS Priority or Express shipping service.

Navidium Shipping Protection is to protect against loss or damage during shipping. If you choose to buy Navidium Shipping Shipment protection and your purchase is lost or damaged by the courier, we cannot provide a refund only a full replacement of what was protected by insurance.

If Navidium Shipping Protection is not purchased at checkout ALT FRAGRANCES and/or fulfillment partners are not liable for any loss or damages made in transit.

By Placing an Order at https://altfragrances.com You agree to the full terms of our Return Policy clearly listed below:

Unlike most Fragrance companies we are proud to offer a Satisfaction Guarantee and will accept all returns for STORE CREDIT and/or exchange on orders placed in the continental United States until you find a fragrance from our collection that is to your liking. We are unable to offer returns/exchanges on orders placed outside of the United States at this time due to international shipping regulations.

IMPORTANT : With NO exceptions , returns are refunded via STORE CREDIT ONLY in the form of an ALT. Fragrance E-Gift Card. ALT. Fragrances does not issue store credit for the original shipping charges.

To process a Return/Exchange Please use our self-service portal. Click here for Access

We are unable to offer Returns and/or Exchanges on orders outside the United States at this time due to International shipping regulations consumers are unable to send fragrances abroad. Our return policy is only applicable for orders placed within the Continental United States.

•Sale Items are still applicable for Exchange/Return for Store Credit As a part of our 100% Satisfaction Guarantee.

•The cost of the original shipping and payment processing fees for your order(s)/package(s) will be deducted from your refund.

You will be responsible for shipping costs to return your item(s).

Fragrance(s) must contain at least 95% or more of original liquid and be in original packaging (Box in tact)

ALT. Fragrances is not liable for any return packages that may become lost, damaged, or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

To process a Return/Exchange please use our self service portal located here (https://altfragrances.com/a/returns)

If you are unsure on whether your fragrance(s) is/are eligible please send a photo of your fragrance(s) as well as your order number to us at support@altfragrances.com to receive a pre-acceptance on your returns eligibility.

To initiate a return, please follow the instructions below:

Please use our self service portal. Click here for Access

We are pleased to accommodate returns and exchanges within 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it containing 95% or more of the original liquid in the bottle. It must also be in the original packaging including the velvet pouch it is contained in. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account or credit card statement again. Then contact your credit card company, it may take some time before your refund is officially posted.

Your Next Step will be to contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@altfragrances.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping charge will be deducted from your refund, only the cost (subtotal) for the products that you originally ordered will be refunded. The original cost of shipping will be deducted on “Free Shipping” offered orders.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note that by ordering an item from our store, you are agreeing to our return policy, our alterations policy, and the rest of our terms and conditions.

In circumstance of returns back to original form of payment. Returns back to original payment may take 5-10 business days. Restocking Fee of $5.00 per item will apply for returns back to original payment method.