"Evening Glow" Paint by Numbers Kit

Last Updated: June 10, 2026

This Shipping Policy explains how DAVINCIFIED LLC, doing business as Davincified ("Davincified," "we," "us," or "our"), processes, ships, and delivers orders placed through davincified.com and any other checkout that links to this Policy (collectively, the "Site").

This Policy is incorporated into our Terms of Service and Sale. Capitalized terms not defined here have the meanings given in those Terms. If this Policy conflicts with the Terms of Service and Sale, the Terms of Service and Sale control, except that an Order-specific delivery promise expressly displayed at checkout or in the Order confirmation controls for that Order. Nothing in this Policy limits any right that cannot lawfully be limited.

1. Important Timing Definitions

For this Policy:

Business Day means Monday through Friday, excluding U.S. federal holidays and any holiday that closes the applicable fulfillment facility or carrier.

Processing Time means the time used to validate, prepare, and pack an Order before production or dispatch.

Production Time means the time required to create, customize, print, assemble, frame, paint, inspect, or otherwise prepare a Product.

Dispatch occurs when the parcel is physically transferred to the carrier. Creation of a shipping label does not, by itself, mean that the parcel has been dispatched.

Delivery Time means the carrier transit period after Dispatch. Processing Time and Production Time are separate from Delivery Time.

All timing references are based on Eastern Time (ET), unless the Site or Order confirmation states otherwise.

2. Order Processing and Production

2.1 Order Review and Start of Timing

An automated Order confirmation acknowledges receipt of an Order but does not necessarily mean that the Order has been accepted or entered production.

Processing or Production Time begins only after we have received:

•Successful payment authorization;

•Complete and accurate delivery information;

•Any required photographs, artwork, text, selections, or other Customer Content;

•Any required artwork-preview approval; and

•Any verification or information reasonably requested for fraud prevention, payment review, customs, or fulfillment.

A delay by the customer in providing information or approval will extend the estimated processing, production, dispatch, and delivery dates.

2.2 Standard Processing

For Products that do not require extended customization or hand painting, we generally aim to process and dispatch Orders within one Business Day. Depending on Order volume, product availability, verification requirements, and fulfillment conditions, processing may take one to three Business Days or the different period displayed on the applicable Product page or at checkout.

These are estimates unless we expressly identify a date as guaranteed.

2.3 Personalized and Custom Products

Personalized and Custom Products may require design preparation, preview approval, printing, assembly, framing, inspection, or other production work before Dispatch. The applicable Product page, checkout, preview communication, or Order confirmation may state a separate estimated Production Time.

Production estimates begin only after all required Customer Content and approvals have been received. Requested changes after approval may delay the Order and may require additional charges or a replacement Order under the Terms of Service and Sale.

2.4 Painted for You Orders

Products purchased through our Painted for You service are hand-painted. The painting process typically takes approximately 15 days before the Order is ready for Dispatch, but the actual Production Time may vary based on complexity, artist availability, revisions, quality-control requirements, Order volume, and events beyond our reasonable control.

2.5 Cutoff Times, Weekends, and Holidays

Orders, approvals, address changes, or other instructions received after 7:00 p.m. ET, or on a weekend or holiday, are treated as received on the next Business Day.

2.6 Order Changes

Please review the Order confirmation immediately. Requests to change an image, size, frame, quantity, recipient, delivery address, or shipping method are not guaranteed once processing or production has begun. Approved changes may increase the price or delay production and delivery. We are not responsible for delay caused by a customer-requested change.

3. Shipping Destinations and Availability

3.1 Destinations Shown at Checkout

We ship to many destinations worldwide from one or more fulfillment facilities. The destinations and shipping methods available for a particular Product are those shown at checkout when the Order is placed. Availability may vary by Product, carrier, destination, postal code, sanctions restrictions, import rules, size, weight, or other logistical requirements.

A destination previously served by us may become unavailable for future Orders. We may reject or cancel an Order that cannot be shipped safely or lawfully. If we cancel an accepted Order for a reason not caused by the customer, we will refund the amount paid for the unfulfilled portion.

3.2 Fulfillment Locations

Products in the same Order may be produced or shipped from different facilities or countries. This may result in separate parcels, different tracking numbers, and different delivery dates.

3.3 PO Boxes and Military Addresses

We may ship to PO Boxes and APO/FPO addresses when the destination and selected Product are accepted at checkout. Certain Products, sizes, carriers, expedited services, signature services, or tracking features may not be available for those addresses.

3.4 Restricted or Regulated Shipments

Certain components, liquids, tools, frames, oversized items, or other Products may be restricted by carriers or destination-country rules. We may remove, replace, separately ship, or cancel an affected component or Product where reasonably necessary for lawful and practical fulfillment, provided that any material substitution will be disclosed as required by applicable law.

3.5 Stretched Frames and DIY Frame Kits

For logistical reasons, an Order that includes a stretched frame and is shipped to one of the destinations listed below may instead be fulfilled with a DIY Frame Kit rather than a pre-stretched frame:

Albania, Andorra, Argentina, Bosnia and Herzegovina, Brazil, Cambodia, Cyprus, Egypt, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Malta, Martinique, Maldives, Mexico, Moldova, Monaco, Montenegro, Réunion, Serbia, South Africa, Sri Lanka, French Polynesia, Türkiye, and Zimbabwe.

This fulfillment condition applies only where it is disclosed on the Product page, at checkout, in the Order summary, or before production begins. By completing an Order after receiving that disclosure, the customer accepts fulfillment with the DIY Frame Kit. We may update this destination list prospectively as carrier and fulfillment requirements change.

4. Shipping Methods and Charges

4.1 Carrier and Method Selection

Unless a specific carrier or shipping method is expressly offered and selected at checkout, we may select the carrier, service level, route, and last-mile delivery provider used to fulfill the Order.

A shipping-method name describes the expected carrier service after Dispatch and does not include Processing Time or Production Time unless expressly stated.

4.2 Shipping Charges

Shipping charges, if any, are calculated and displayed at checkout based on factors that may include destination, Product type, parcel dimensions, weight, service level, and current carrier rates. Applicable promotions or shipping discounts are applied at checkout in accordance with their stated terms.

Once an Order has been dispatched, shipping charges are nonrefundable except where required by law, expressly stated in our Return and Refund Policy, or included in an applicable Special Event Delivery Guarantee.

4.3 Split Shipments

We may ship an Order in multiple parcels to improve fulfillment or delivery. The customer will not be charged an additional shipping fee solely because we elect to split an Order, unless an additional charge was clearly disclosed and accepted before purchase.

5. Estimated Delivery Times

5.1 Standard Estimate

Unless a different estimate is displayed at checkout or in the Order confirmation, Orders are typically delivered within 7 to 21 Business Days after Dispatch.

Processing Time and Production Time are not included in this 7-to-21-Business-Day estimate.

5.2 Estimates Are Not Guarantees

Delivery estimates are good-faith estimates and are not guaranteed unless the Site, checkout, or Order confirmation expressly states that a specific delivery date is guaranteed. Delivery may be affected by:

•Carrier capacity or routing changes;

•Customs inspection or clearance;

•Remote-area or last-mile limitations;

•Severe weather or natural disasters;

•Strikes, labor disruptions, or transportation interruptions;

•Government action, war, civil unrest, sanctions, or security events;

•Peak-season demand or holidays;

•Incomplete delivery, customs, or contact information;

•Customer-requested changes;

•Failed payment or verification;

•Missed delivery attempts or failure to collect a parcel; or

•Other circumstances outside our reasonable control.

5.3 Unexpected Dispatch Delays

If we determine that we cannot dispatch an Order within a promised dispatch period, we may provide a revised estimate and any cancellation or refund option required by applicable law. Nothing in this Policy limits statutory rights concerning delayed shipment.

6. Tracking Information

Where tracking is available, we will send a shipping confirmation with a tracking number or link after the parcel is prepared for carrier handoff.

Tracking information may take up to 48 hours to activate and may not update continuously. A carrier may use a separate local or last-mile tracking number after the parcel enters the destination country.

Customers are responsible for monitoring available tracking information and responding promptly to carrier requests, customs notices, delivery attempts, and collection deadlines.

7. Address Accuracy and Customer Instructions

7.1 Customer Responsibility

The customer is responsible for providing a complete and accurate:

•Recipient name;

•Delivery address, including apartment, suite, unit, or building details;

•Postal code;

•Telephone number and email address;

•Access code or delivery instruction;

•Customs or tax identification information, where required; and

•Any other information reasonably required for delivery.

7.2 Address Changes

Contact us immediately at hello@davincified.com to request an address change. We cannot guarantee a change after processing, production, label creation, or Dispatch has begun. An address change may delay the Order or require additional payment.

We are not responsible, to the fullest extent permitted by law, for delay, failed delivery, loss, return, or additional cost caused by inaccurate or incomplete information supplied by the customer.

7.3 Customer-Authorized Delivery Locations

Where the customer or recipient authorizes delivery to a porch, reception desk, neighbor, building manager, parcel locker, pickup point, safe place, freight forwarder, parcel forwarder, hotel, workplace, or other third-party location, delivery to that authorized person or location may satisfy our delivery obligation, subject to applicable law.

7.4 Freight Forwarders and Reshipping Services

Where the customer directs an Order to a freight forwarder, parcel forwarder, reshipping company, export agent, hotel, or similar intermediary selected by the customer, our responsibility for the parcel ordinarily ends when it is delivered to that intermediary, to the fullest extent permitted by law. We are not responsible for loss, delay, damage, customs issues, repackaging, or misdelivery occurring after that delivery, although mandatory legal rights remain unaffected.

8. International Shipping, Customs, Duties, and Taxes

8.1 Importer and Customs Information

International Orders may be subject to customs inspection, import restrictions, documentation requirements, brokerage, duties, value-added tax, goods and services tax, or other governmental charges.

The customer or recipient must provide accurate information and cooperate with reasonable customs or carrier requests. We are not responsible for delay caused by customs review or a failure to provide required information.

8.2 Charges Included at Checkout

For many destinations, we may arrange or absorb standard import duties, taxes, or customs fees, and checkout may state that those charges are included. We cover only charges that we expressly identify as included for the applicable Order.

Unless checkout or the Order confirmation expressly states otherwise, the recipient is responsible for all import duties, brokerage charges, local taxes, customs fees, handling charges, and similar assessments imposed by a government, carrier, or customs broker.

Even where we collect or estimate import charges at checkout, a local authority may assess an additional amount. Any additional amount not expressly included by us is the recipient's responsibility, except where applicable law provides otherwise.

8.3 Refusal or Nonpayment of Import Charges

Refusal of a parcel, failure to complete customs clearance, or failure to pay lawful import charges does not automatically cancel an Order or create a right to a full refund, particularly for a Personalized or Custom Product.

If the parcel is returned, any refund or reshipment will be determined under the Terms of Service and Sale and Return and Refund Policy. To the extent permitted by law, we may deduct or require payment of actual return shipping, customs, storage, disposal, and reshipping costs.

9. Delivery Attempts, Pickup, and Unclaimed Parcels

A carrier may require a signature, identification, access instructions, customs payment, or collection from a local facility.

If a delivery attempt fails, the carrier may attempt redelivery, leave the parcel at an authorized location, hold it for collection, or return it. The customer is responsible for following carrier notices and collecting the parcel within the carrier's deadline.

If a parcel is returned because of recipient unavailability, refusal, an incorrect address, failure to collect, failure to provide information, or another circumstance within the customer's control, we may require payment of actual return and reshipping costs before resending it.

A Personalized or Custom Product that is refused, unclaimed, or undeliverable for a reason within the customer's control is not automatically eligible for a refund, subject to mandatory law.

10. Delivery Evidence, Title, and Risk of Loss

10.1 Consumer Orders

For consumer purchases, title and risk of loss pass when the Product is delivered to the customer or to a person or location authorized by the customer, subject to applicable law.

10.2 Business Orders

For purchases made primarily for business or commercial purposes, title and risk of loss pass when the Product is delivered to the carrier, unless an Order-specific written agreement states otherwise.

10.3 Evidence of Delivery

A carrier delivery scan, signature, photograph, access record, pickup record, GPS record, locker record, or other reliable carrier evidence may be used as evidence of delivery. Such evidence is not conclusive where applicable law provides otherwise.

To the fullest extent permitted by law, we are not responsible for theft, loss, weather exposure, or other events occurring after confirmed delivery to the customer or an authorized person or location. We may, at our discretion, assist with a carrier or insurer investigation.

11. Lost, Delayed, or Missing Parcels

11.1 Parcels Delayed in Transit

If tracking has not updated or the estimated delivery window has passed, contact us at hello@davincified.com. We may ask the customer to allow a reasonable additional period for carrier or customs movement before opening an investigation.

A parcel is not considered lost solely because tracking is delayed, incomplete, or temporarily inactive.

11.2 Parcels Marked Delivered but Not Located

If tracking shows delivery but the parcel cannot be located, the customer should promptly:

•Check the delivery location, mailbox, entrances, reception, parcel locker, and any safe place;

•Ask household members, neighbors, building staff, or the authorized recipient;

•Review carrier notices and tracking details; and

•Contact the carrier where appropriate.

Please contact us within seven days after the delivery scan, where reasonably possible. We may require a signed statement, identity verification, carrier correspondence, or, for suspected theft or a high-value claim, a police or incident report. These requirements help us investigate and do not waive any non-waivable legal right.

Where reliable evidence shows delivery to the address or location authorized by the customer, we may deny a complimentary replacement or refund to the extent permitted by law.

11.3 Carrier Investigation and Resolution

We may open a carrier investigation before issuing a replacement or refund. The customer must reasonably cooperate with the investigation and must not submit inconsistent or duplicate claims to us, the carrier, an insurer, a payment provider, or another party.

If a parcel is confirmed lost before delivery, we may, subject to applicable law and product availability, choose to:

•Reship the affected Product;

•Provide a comparable replacement accepted by the customer; or

•Refund the amount paid for the affected Product.

Only one remedy will be provided for the same loss. We may refuse a duplicate recovery where the customer has already received a refund, replacement, insurance payment, carrier payment, or successful chargeback for the same parcel.

12. Damaged, Tampered, or Incomplete Shipments

If a parcel arrives visibly damaged, opened, wet, crushed, tampered with, or missing an item, photograph the parcel before discarding any packaging and contact us promptly.

To help preserve evidence and carrier remedies, please contact us within seven days after delivery and provide:

•The Order number;

•Photographs of the outer packaging, shipping label, inner packaging, and affected Product;

•A description of the damage or missing item; and

•Any other information reasonably requested for the investigation.

Do not return or discard the affected Product or packaging until we provide instructions, unless retaining it would be unsafe. A failure to provide prompt notice or preserve available evidence may limit our ability to obtain a carrier remedy, but does not eliminate a right that cannot lawfully be waived.

Available remedies are governed by the Terms of Service and Sale, Return and Refund Policy, any applicable written warranty, and mandatory law.

13. Partial Shipments

Products from the same Order may arrive separately. Each parcel may have its own tracking number and delivery estimate. A delay affecting one parcel does not automatically delay, cancel, or create a remedy for another parcel that was properly delivered.

If a refund is due for one item or parcel, it will ordinarily be calculated only on the affected portion of the Order.

14. Special Event Delivery Guarantee

14.1 When the Guarantee Applies

From time to time, we may display a Special Event Delivery Guarantee for an eligible Product, destination, and Order. The guarantee applies only when:

•The guarantee and promised event or delivery date are expressly displayed on the applicable Product page, at checkout, or in the Order confirmation;

•The Order is placed before the stated cutoff;

•Payment is successfully authorized;

•The customer submits complete and accurate Customer Content and delivery information;

•Any required preview is approved by the stated deadline;

•The customer does not request a change that affects timing; and

•The Order satisfies all other eligibility conditions shown with the guarantee.

A general estimate, holiday message, advertisement, support statement, or carrier estimate is not a Special Event Delivery Guarantee unless it is expressly identified as such for the Order.

14.2 Promotional Remedy

Return, Refund, and Cancellation Policy

Last Updated: August 2, 2026

This Return, Refund, and Cancellation Policy applies to purchases made from DAVINCIFIED LLC, doing business as Davincified (“Davincified,” “we,” “us,” or “our”), including purchases made through davincified.com and any other website, application, or sales channel that links to this Policy.

This Policy forms part of our Terms of Service and Sale. Please review it before placing an Order.

Nothing in this Policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.

1. Summary of Our Policy

Unless otherwise required by applicable law:

Eligible non-custom physical Products may be returned within 30 days after delivery.

All customer-requested Order cancellations are subject to a 10% cancellation fee, including cancellations requested immediately after purchase.

Personalized, Custom, and Painted for You Products cannot be canceled for change-of-mind reasons after physical production begins.

Eligible voluntary returns are subject to a 10% restocking fee.

Original outbound shipping charges are not refunded on voluntary returns.

Customers are responsible for voluntary return-shipping costs.

Products must be returned in eligible condition and only after receiving Return Authorization from Davincified.

Personalized, Custom, Painted for You, digital, gift-card, final-sale, and certain opened Products are not eligible for voluntary return.

Cancellation and restocking fees do not apply to verified defective, damaged, unsafe, incorrect, or materially nonconforming Products.

Mandatory consumer rights are not affected.

2. Definitions

For purposes of this Policy:

“Order” means a purchase submitted to Davincified.

“Product” means a physical or digital product offered by Davincified.

“Net Product Price” means the price actually paid for the affected Product after Product-level discounts, excluding shipping, taxes, duties, tips, gift wrapping, and separately priced services.

“Personalized Product” or “Custom Product” means a Product created, printed, designed, modified, assembled, painted, or otherwise produced using a customer’s photograph, image, name, text, preferences, instructions, selected dimensions, approved preview, or other customer-specific requirements.

“Painted for You Product” means a Product that is hand-painted, completed, or substantially prepared by an artist for a specific customer Order.

“Voluntary Return” means a return requested for reasons other than a verified defect, damage, safety issue, fulfillment error, material nonconformity, or another reason for which applicable law requires a remedy. Examples include change of mind, ordering the wrong size, no longer wanting the Product, or preferring another design.

“Return Authorization” means written approval and return instructions issued by Davincified.

3. Thirty-Day Voluntary Return Period

Eligible non-custom physical Products may be returned within 30 days after the date on which the customer or an authorized recipient receives the Product.

To qualify:

The customer must contact Davincified within 30 days after delivery;

Davincified must approve the return and issue Return Authorization;

The Product must qualify under this Policy;

The Product must be shipped to the specified return facility within 14 days after Return Authorization is issued, unless another deadline is provided; and

The Product must satisfy the return-condition requirements in this Policy.

Submitting a request does not automatically mean that the return has been accepted.

4. Products Not Eligible for Voluntary Return

Unless otherwise expressly stated by Davincified or required by applicable law, the following Products cannot be returned or exchanged for change-of-mind reasons:

4.1 Personalized and Custom Products

Products created or altered according to customer-supplied photographs, artwork, specifications, instructions, text, names, colors, dimensions, or other personalized selections.

4.2 Painted for You Products

Products hand-painted, completed, or prepared by an artist specifically for the customer.

4.3 Products in Production

Personalized, Custom, or Painted for You Products once physical production has begun.

4.4 Digital Products and Digital Outputs

Downloaded files, digital previews, digital artwork, digital instructions, digital conversions, generated designs, and other digital content once access, download, delivery, or performance has begun, except where required by law.

4.5 Gift Cards and Store Credit

Gift cards, promotional balances, DavinciCoins, store credits, and similar value, except where applicable law requires redemption or reimbursement.

4.6 Final-Sale Products

Products clearly marked “Final Sale,” “Non-Returnable,” “Clearance,” or with substantially similar wording before purchase.

4.7 Opened or Used Consumables

Opened, partially used, mixed, dried, contaminated, or altered paints, coatings, adhesives, sealants, personal-care goods, or other consumable materials.

4.8 Hygiene-Sensitive Products

Sealed Products not suitable for return for health-protection or hygiene reasons after their seal has been broken.

4.9 Perishable Products

Food, plants, flowers, or other Products liable to deteriorate or expire rapidly.

4.10 Hazardous Products

Flammable liquids, gases, chemicals, contaminated Products, leaking Products, sharp Products, or other materials that cannot safely or lawfully be returned through ordinary delivery channels, unless Davincified provides specific safe-return instructions.

4.11 Assembled or Altered Products

Products that have been permanently assembled, stretched, mounted, framed, cut, modified, painted, washed, repaired, or altered after delivery.

The restrictions in this section do not apply where a Product is verified as defective, damaged, unsafe, incorrectly supplied, or materially different from its description or approved preview, or where applicable law requires a remedy.

5. Return Condition Requirements

To qualify for a Voluntary Return, the Product must ordinarily be:

Unused;

Unpainted;

Unwashed;

Unassembled, where applicable;

Unaltered;

Free from stains, odors, smoke, moisture, mold, pet hair, dirt, or contamination;

Complete with all components, tools, paints, accessories, manuals, inserts, labels, and promotional items;

In its original packaging; and

In a condition reasonably suitable for resale.

Opening shipping packaging solely to inspect the Product does not automatically make it ineligible. However, damaged, discarded, marked, or substantially altered retail packaging may result in deductions where permitted by law.

Davincified may reject a Voluntary Return or reduce its refund where the Product shows use, damage, missing parts, contamination, excessive handling, or other loss in value caused after delivery.

6. How to Request a Return

To request a return, email:

hello@davincified.com

Include:

Your full name;

Your Order number;

The Product you wish to return;

The reason for the request;

Photographs of the Product and packaging, where requested; and

Any other information reasonably needed to review the request.

Do not send a Product to any Davincified address until you receive Return Authorization and the correct return instructions.

The company’s registered or correspondence address may not be the correct return facility.

Products sent without Return Authorization, sent to the wrong address, sent cash-on-delivery, or sent after the return deadline may be refused, returned to the sender, delayed, or made subject to additional costs.

7. Return Shipping

7.1 Voluntary Returns

For a Voluntary Return:

The customer is responsible for all return-shipping costs;

Davincified does not ordinarily provide a prepaid return label;

Original outbound shipping charges are nonrefundable;

Expedited or premium shipping charges are nonrefundable;

The customer is responsible for selecting a suitable, trackable return method; and

The customer bears the risk of loss or damage during return transit until the Product reaches the authorized return facility, except where applicable law provides otherwise.

We recommend retaining the tracking number and shipping receipt.

7.2 Defective, Damaged, Unsafe, or Incorrect Products

Where a Product is verified as defective, damaged on delivery, unsafe, incorrectly supplied, or materially nonconforming, Davincified will provide the remedy and return-shipping arrangements required by applicable law.

Do not independently ship a sharp, leaking, contaminated, chemically damaged, or otherwise hazardous Product. Contact us first for safe instructions.

7.3 International Returns

International customers are responsible for correctly completing return-shipping and customs documents.

The parcel should be marked as a returned product where legally appropriate. Davincified is not responsible for import duties, brokerage fees, penalties, storage fees, or customs charges caused by incorrect return documentation.

Davincified may deduct such costs from the refund where permitted by law and where they were caused by the customer’s return method or documentation.

8. Ten Percent Restocking Fee

Except where prohibited or restricted by applicable law, every accepted Voluntary Return is subject to a restocking fee equal to 10% of the Net Product Price of the returned Product.

The restocking fee helps cover:

Return processing;

Product inspection;

Inventory handling;

Administrative work;

Payment reconciliation;

Testing;

Repackaging; and

Reduced resale value associated with returned merchandise.

The restocking fee is separate from:

Original outbound shipping;

Return shipping;

Missing-component deductions;

Customer-caused damage;

Excessive handling;

Cleaning or remediation costs; and

Other lawful and non-duplicative deductions described in this Policy.

Davincified will not impose duplicate deductions for the same cost, damage, or loss in value.

The restocking fee does not apply to:

A verified defective Product;

A Product damaged before or during delivery to the customer;

A verified unsafe Product;

An incorrect Product supplied by Davincified;

A Product materially different from its description or approved preview;

A return resulting from a verified Davincified fulfillment error;

A return for which Davincified expressly waives the fee in writing; or

A return where applicable law prohibits the fee.

9. Order Cancellations

9.1 Every Customer-Requested Cancellation Is Subject to a 10% Fee

Except where prohibited by applicable law, all customer-requested Order cancellations are subject to a cancellation fee equal to 10% of the Net Product Price of the canceled Products, regardless of how soon after purchase the cancellation request is submitted.

The cancellation fee applies once the Order has been placed and payment has been authorized or collected, including where:

Order processing has not yet begun;

Artwork or customization work has not yet begun;

A preview has not yet been created;

Physical production has not yet begun; or

The Order has not yet been dispatched.

The cancellation fee helps cover payment-processing costs, fraud screening, currency-conversion exposure, administrative processing, Order review, cancellation handling, and other costs incurred when an Order is placed and subsequently canceled.

9.2 Cancellation Requests Are Not Automatically Granted

A cancellation request is effective only when Davincified confirms the cancellation in writing.

Because Orders may enter design, processing, or production shortly after purchase, we cannot guarantee that a cancellation request will be received or accepted before production begins.

9.3 Cancellation Before Physical Production

Where Davincified accepts a cancellation before physical production begins, Davincified will refund the amount paid for the canceled Products, less:

The 10% cancellation fee; and

Any other lawful, clearly disclosed, and non-duplicative amount already incurred for separately priced services or third-party costs.

Shipping paid for an Order canceled before dispatch will ordinarily be refunded because outbound delivery has not occurred.

However, Davincified may deduct a nonrecoverable carrier, fulfillment, shipping-protection, payment, or third-party shipping-related cost already incurred where that deduction was disclosed and permitted by applicable law.

9.4 Cancellation After Physical Production Begins

Once physical production begins, Personalized, Custom, and Painted for You Products cannot be canceled for change-of-mind reasons.

Physical production may include:

Printing;

Transferring or preparing an image for production;

Preparing a canvas;

Mixing or allocating customer-specific paints;

Manufacturing or cutting Order-specific components;

Stretching or framing;

Beginning artist work;

Packaging Order-specific components; or

Any other irreversible or substantially customized production step.

9.5 Cancellation After Dispatch

An Order cannot ordinarily be canceled after dispatch.

Where an eligible non-custom Product is no longer wanted after dispatch or delivery, the request will be treated as a Voluntary Return and will be subject to:

The 30-day return period;

Eligibility and condition requirements;

The 10% restocking fee;

Nonrefundable original shipping;

Customer-paid return shipping; and

Any other applicable deductions.

Refusing delivery does not automatically cancel an Order or create a right to a full refund.

9.6 When the Cancellation Fee Does Not Apply

The cancellation fee does not apply where:

Davincified cancels an Order because it cannot fulfill it;

Davincified charged the customer incorrectly;

The transaction was not authorized by the customer;

Cancellation is required because of a verified Davincified error;

Davincified expressly waives the fee in writing; or

Applicable law requires a refund without the cancellation deduction.

A cancellation fee and a restocking fee will not both be charged for the same canceled Product.

10. Artwork Previews and Customer Approval

Where Davincified provides an artwork or design preview, the customer is responsible for carefully reviewing it before approval, including:

Image selection;

Cropping;

Orientation;

Subject placement;

Names;

Spelling;

Text;

Selected size;

General color arrangement; and

Other visible design features.

Approval authorizes Davincified to begin production.

An issue that was reasonably visible in the approved preview, or that resulted directly from customer-supplied content, selections, or instructions, is not considered a Davincified defect and does not qualify for a free cancellation, redesign, remake, return, or refund, except where required by law.

Preview approval does not waive rights concerning:

Manufacturing defects;

Material departure from the approved preview;

Missing components;

Damage during delivery;

Product safety; or

Mandatory consumer rights.

11. Production and Display Variations

Digital previews and online photographs are visual approximations.

Reasonable variations may result from:

Screen calibration;

Display brightness;

Lighting;

Printing processes;

Canvas texture;

Paint batches;

Material batches;

Manufacturing tolerances;

Image resolution;

Selected size or aspect ratio;

Necessary cropping;

Manual artistic work; or

Individual painting technique.

The following are not defects unless they materially affect ordinary use or cause the Product to materially depart from its description or approved preview:

Minor color differences;

Minor dimensional differences;

Minor changes in line or number placement;

Reasonable paint-batch differences;

Reasonable cropping needed for the selected size;

Minor canvas or printing variations;

Minor frame or component tolerances; and

Reasonable variations inherent in handmade Products.

Davincified does not guarantee that a customer-completed painting will be identical to the original photograph, preview, or promotional example.

12. Damaged, Defective, Unsafe, Incorrect, or Incomplete Products

Inspect your Order promptly after delivery.

Contact us as soon as reasonably possible if a Product:

Arrives damaged;

Is defective;

Appears unsafe;

Is materially different from its description;

Materially departs from an approved preview;

Is missing essential components; or

Is not the Product ordered.

Email hello@davincified.com and include:

Your Order number;

A detailed description;

Photographs or video of the Product;

Photographs of the shipping packaging and label;

Photographs of any damage or missing component;

Batch, lot, or component information where available; and

Any other information reasonably required to investigate.

Failure to contact us within a voluntary reporting period does not eliminate a mandatory legal right. However, prompt notice helps us verify carrier damage, preserve evidence, and provide an appropriate remedy.

Do not discard the Product, packaging, shipping label, components, or documentation until the claim has been resolved, unless keeping them would be unsafe.

13. Available Remedies for Product Issues

After reviewing an eligible claim, Davincified may provide one or more of the following remedies, where permitted by law:

Replacement component;

Missing component;

Repair instructions;

Repair;

Re-performance;

Replacement Product;

Store credit;

Partial refund;

Full refund; or

Another appropriate corrective action.

Where applicable law allows Davincified to choose the remedy, Davincified may select the remedy it considers reasonable based on:

The nature of the issue;

The portion of the Product affected;

Product availability;

Repair or replacement feasibility;

Safety;

Cost;

Customer location; and

Applicable legal requirements.

Davincified may require the Product to be returned, made unavailable for use, destroyed safely, or photographed in a specified manner before issuing a replacement or refund, where lawful and appropriate.

14. Issues Not Caused by Davincified

A Product ordinarily does not qualify as defective where the issue was caused by:

Misuse;

Failure to follow instructions;

Improper storage;

Exposure to excessive heat, cold, sunlight, moisture, chemicals, or contamination;

Normal wear;

Accidental damage after delivery;

Customer modification;

Unauthorized repair;

Improper assembly;

Use with incompatible products;

Customer-supplied photographs, text, instructions, or files;

An issue visible in and accepted through the approved preview;

A customer’s painting technique;

Failure to secure, store, or handle components properly; or

Continued use after a safety instruction, warning, or recall.

This section does not apply to the extent a defect, inadequate instruction, unsafe packaging, or other matter attributable to Davincified contributed to the issue.

15. Shipping-Related Claims

15.1 Lost in Transit

If tracking does not update or a parcel appears lost, contact us so that we can investigate with the carrier.

Davincified may require the carrier’s investigation to be completed before issuing a replacement or refund.

15.2 Marked Delivered but Not Received

Where tracking shows delivery but the parcel cannot be located, the customer should:

Check the delivery location;

Check with household members, neighbors, reception, building management, or mailroom staff;

Review carrier notifications;

Check any authorized safe place, parcel locker, or pickup location; and

Contact the carrier where appropriate.

Davincified may request:

A signed non-receipt statement;

Identity or address verification;

Carrier correspondence;

Security footage where available;

A police or incident report for high-value or suspected-theft cases; or

Other reasonable supporting information.

A carrier delivery scan, photograph, signature, GPS record, locker record, pickup record, or other delivery evidence may be considered when evaluating the claim.

15.3 Incorrect or Incomplete Address

The customer is responsible for providing a complete and accurate shipping address.

If an Order is delayed, lost, returned, or delivered incorrectly because of an address supplied by the customer, Davincified may require payment of:

Reshipping costs;

Return-to-sender costs;

Address-correction fees;

Customs charges;

Replacement costs; and

Other direct costs caused by the incorrect information.

Personalized or Custom Products returned because of an incorrect address are not automatically eligible for a refund.