Eva G-String Olive

PROCESSING AND SHIPPING TIMES

Please allow up to 2 business days for order processing. Once your parcel has been shipped, you will receive a confirmation email with a tracking number. All orders are processed Monday to Friday (excluding Australian public holidays). Meaning if you place an order after 4pm on Friday, it won't be packed until the following Monday. TAXES AND DUTIES

For U.S. Customers - All orders will arrive without any duties or taxes.* If anything changes down the track, we’ll be sure to let you know.

For orders shipped to Canada, the European Union, and the United Kingdom , delivery duties will be collected at checkout. This ensures a seamless delivery process without additional customs fees upon arrival.

For other international orders, taxes and duties may apply, as determined by your local customs authorities. We are unable to modify the value of your order on the commercial invoice, and any additional charges are the responsibility of the recipient.

Please familiarize yourself with your local import rules prior to ordering. If you refuse these charges, your order will be returned to us and refunded, minus an $80 AUD return shipping fee.

WHERE DO YOU SHIP FROM

All orders are shipped from our Melbourne, Australia HQ and shipping rates are calculated at checkout.

HOW LONG WILL SHIPPING TAKE? Depending on your location international shipping times can vary, it also depends on other factors like your local customs clearance times. All our international orders are shipped via DHL or Australia Post. All the tracking details will be emailed to you once your package is dispatched from the warehouse.

LOST OR DAMAGED SHIPMENTSIt is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package.

If you are shipping to a building without a concierge or safe place to leave a parcel, we strongly recommend adding a signature request to your shipment. In order to do so, please contact support@hara.earth once your order has been placed.

If your order arrives in damaged condition, please contact us at support@hara.earth with your order number and photos of the damage within 48 hours of receiving for further assistance.MISSING PARCELSOn the event that your parcel is held up or is lost, it may take up to a week to receive an answer from the Australia Post Investigation Team. Unfortunately, the Australia Post timeframes are out of our control however we will do our best to rectify the issue ASAP.

INCORRECT INFORMATIONOnce your order has been dispatched, we are unable to make any changes to your shipping address. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at support@hara.earth and we will attempt to correct the mistake.

Contact - HARA The Label - Checkout

We want you to feel confident and cared for in your HARA pieces. If something isn’t quite right, we’re here to make the return process simple and smooth.

We offer Free returns in Australia and the United States within 30 days of delivery.

Start a Return or Exchange

To begin your return or exchange, you’ll need your order number and delivery postcode.Just head to our Returns Portal and follow the steps.

Once your return is approved and on its way back to us, we’ll process your refund, exchange, or store credit as quickly as possible.

Our Returns Policy

We accept returns and exchanges on most full-priced items within 30 days of purchase, as long as they meet the conditions below:

Items must be unworn, unwashed, and in original condition with all packaging intact

We do not accept returns on Final Sale items or opened Underwear due to hygiene reasons

Bras are eligible for return or exchange

You’ll receive your refund via your original payment method, or you can opt for store credit

Underwear & Hygiene Policy

For health and hygiene reasons, we cannot accept returns or exchanges on opened Underwear, which includes:

Eva G-String

Maya Low Waist Undies

Lena High Waist Undies

Moana High Waist G-String

If you receive a faulty item, please contact us—we'll always honour your rights under Australian Consumer Law.

Note: Bras are not classified as Underwear and can be returned or exchanged, provided they meet our policy.

Final Sale Items

Items marked as Final Sale are not eligible for return or exchange unless they are faulty.If a Final Sale item or opened Underwear is returned, we will not be able to issue a refund or return the item to you.

Faulty Items

If your item arrives damaged or develops a fault, we’re here to help.

For items that arrive faulty, please contact us within 21 days of delivery

For faults that develop with wear, reach out within 3 months of purchase for a repair or replacement

Email us at support@hara.earth with your order number and photos of the issue.

A Few Things to Note

Returns submitted through our Returns Portal are processed fastest

We currently do not offer return shipping labels in all countries—if one is available for your location, you’ll receive it when your return is approved

Items purchased from our stockists or other retailers must be returned through the original place of purchase

Returned items that don’t meet our hygiene or returns criteria may be rejected

If you’re unsure about your return, or just need help with sizing or product questions, our team is always here to support you at support@hara.earth .

Contact - HARA The Label - Checkout