Eva Console Table

7.1 There may be delivery surcharges IF DELIVERY IS OUTSIDE OF INVERNESS, which cannot be confirmed until the buyer has entered their address details into the system. We would then contact you with a cost for delivery, at which point you may accept or decline. If you decline the delivery charge we will refund your purchase price. The Seller will not deliver to addresses outside of mainland United Kingdom.

7.2 The Products the Buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing by the Buyer and the Seller.

7.3 Goods will be deemed to have been delivered once delivered to the specified address as detailed in clause 7.2 and the Seller will not be liable to the Buyer for non-delivery of the Products. The Seller does not need to satisfy itself that the person accepting delivery at the specified address is the Buyer (or authorised by the Buyer to accept delivery of the Goods).

7.4 Dates and times quoted for delivery are approximate only. The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

7.5 Generally, where an order contains more than one item all items will be delivered at the same time once all items are available.

7.6 Where a delivery/collection date has been agreed with the buyer and confirmed with the carrier but the Buyer is not present at the specified time or date. The Seller reserves the right to charge the Buyer a minimum of £89 to cover the cost of the failed delivery.

7.7 If the Products ordered by the Buyer are not available or discontinued and the Seller is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the parties), the Seller shall inform the Buyer of this; cancel the Contract; and reimburse any sums paid by the Buyer (or which has been paid on the Buyer’s behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract.

7.8 Any liability to the Seller for the non-delivery of Products shall be limited to replacing the Products within a reasonable time or issuing a respective credit note/ refund raised for such Products.

7.9 The quantity or content of any consignment of Products as recorded by the Seller upon dispatch shall be conclusive evidence of the quantity or content received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.

7.10 Time for the delivery shall not be of the essence. The Products may be delivered by the Seller in advance of the quoted delivery date.

7.11 In all cases delivery will be to the door, and in some instances will be a one man service, unless advised otherwise.

7.12 All goods must be signed for, We are unable to deliver to unattended premises or outside of customer addresses.

7.13 We do not accept any blame or liability for customers removing or disposing of old beds or mattresses prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.

7.14 Certain Postcode areas cannot be delivered on a next day basis.

7.15 Deliveries made to business addresses will have the customers authority for anybody in the building to accept goods on the customers behalf. Blackbridge Furnishings will accept no responsibility once the goods have been signed for at the requested address.

7.16 For Items that are in stock - deliveries can take between 3 – 21 days depending on your location in the country and the type of item ordered.

7.17 If the requested delivery address is a new or difficult to locate property and does not show up on a Google Map or satellite navigation systems, the customer must, in writing, provide necessary directions to the property. Failure to do this may lead to the failure of the delivery. Blackbridge Furnishings Ltd will not be held responsible for any failed deliveries that have derived through a lack of directions or incorrect directions provided by the customer.

7.18 All products that are available on a ‘next day’ delivery service will be delivered by a 1 man logistics company. The services used will only deliver the ordered items to the front door of the designated delivery address. This means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. Please understand that the logistics companies that offer a ‘next day’ service are not insured to enter a private premises. Please be aware that if you purchase a product on a ‘next day’ delivery service and require assistance with the positioning of the product, you must arrange the assistance yourself.

7.19 If you have any specific delivery requirements prior to ordering SALES@BBFURN.COM to confirm we can meet your requirements.

7.20 Blackbridge Furnishings/ contracted deliverers will not remove existing pieces of furniture to help make room for newly delivered products. Likewise, old pieces of furniture will not be taken away. The customer must take the responsibility to organize the removal and disposal of unwanted furniture.

7.21 Failure to Collect or delivery is cancelled by customer.

If the goods are not collected within 6 months from the order date:

We will consider the order abandoned.

The order will be cancelled without refund.

We may dispose of, resell, or otherwise handle the goods at our discretion.

Any payment made will be retained to cover costs incurred.

Storage and handling fees may also be charged

7.22 Blackbridge Furnishings and our contracted deliverers if requested by the customer will assist the customer in taking the order into the premises, to the appropriate room. However, prior to delivery permission must be sought by Blackbridge Furnishings and if agreed, both Blackbridge Furnishings/ the contractor and the personnel of Blackbridge Furnishings/ the contractor will not accept liability for any damage both to the delivered product and to the customers property, (including all types of fixtures, fittings and building structure), whilst assisting the customer with such a request. The customer must solely take responsibility for this action. Any consequent damage should fall under the customer’s household insurance.

7.23 If Blackbridge Furnishings agrees to such a request, there maybe an additional charge. It will be expected that the passageway and the necessary room(s) will have been cleared in order to make way for the order.

7.24 Blackbridge Furnishings/ third party contractors will not assemble any orders even if requested to do so. The assembly of orders is the responsibility of the customer. Preparation for delivery: Customers are advised when accepting goods to have protective sheets available as the goods been delivered may have transferred through a number of warehouses and delivery vehicles. Blackbridge Furnishings will not accept any liability for any damaged caused.

7.25 Please be aware for health and safety issues delivery drivers are unable to remove their shoes when delivering products into customers houses. If you need to protect your flooring please make sure an adequate cover has been placed on the floor prior to the delivery driver arriving.

7.26 Please note that deliveries or collections are booked in for a specific day and not a specific time of day. Any time estimations given for the day of delivery are not guaranteed and can be subject to change. Blackbridge Furnishings Ltd / Third party couriers will not be held liable if delivery falls outside an estimated time slot.

7.27 If an order that has been booked in for delivery or collection needs to be cancelled or rearranged, delivery alterations can only be accepted before 12.00 noon the day before the agreed day of delivery. If a customer cancels a delivery or collection direct with the carrier, a re-delivery charge will be incurred and no refunds can be processed subject to the collection service charge

7.28 In the unfortunate case of items that do not fit into their intended location i.e beds or furniture not going up the stairs. The customer will have the option to either accept the delivery or make their own arrangements to relocate the goods or to reject the delivery. If the delivery is rejected Blackbridge Furnishings ltd will charge a delivery fee for the goods to be returned back to Blackbridge Furnishings warehouse. The fee will vary depending on the nature of the goods and the courier delivering the goods back to Blackbridge Furnishings warehouse.

7.29 Please be aware when ordering multiple items that the delivery may be made by several different vehicles at separate times. If you are unsure about the delivery of your goods please contact our customer service team.

7.30 When opening packaging please make sure all parts have been removed before disposing of the excess packaging. Blackbridge Furnishings Ltd cannot replace missing parts free of charge if the consumer has disposed of them by accident.

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We know that you will be pleased with your purchases from Blackbridge Furnishings, However, there may be occasions when you will need to return items to us.

Items damaged in transit

If any items were damaged in transit, we ask that you report this to us within 14 working days from receipt of the goods. If the items are visibly damaged on receipt, we ask that you contact Blackbridge Furnishings on 01463 593272 to discuss the best course of action. The delivery drivers documentation must be signed damaged even if the goods are accepted.

Any claim for damaged goods without the delivery drivers documentation signed damaged may jeopardise your right to cancel.

If you intend to return the items please see the instructions below.

Items faulty on arrival

If your items are faulty on arrival, i.e. the packaging is intact but the product does not work or the damage is not visible until the item(s) have been unpacked, you have 14 working days in which to inform us of the fault. This should be done using our online CONTACT. Please note that if this is not reported in the said time then this may jeopardise your rights to cancel for a full refund.

Once we have verified the fault, we'll either issue a replacement or full refund to you via your original payment method.We check returned items, and if a returned item is found not to be faulty by our technicians we will either return the item to you or deduct the delivery and collection cost's from your refund.

Items should be returned in their original packaging complete with all accessories and documentation.

Items faulty in warranty period

If any of your purchases develop a fault, and it's more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair or replacement (This will depend on the individual manufacturers procedures ).

To action this we ask that you fill our Online support form detailing the full nature of the problem.

If you change your mind

If you have simply changed your mind about any item ordered ( except tailor made products to your custom specification ) and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 working days of receipt.

The item must not be used or assembled and must be 'as new' in its original packaging when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense (if you would like us to do this for you there is a minimum charge of £40 depending on the item(s) ordered.

Once the item is received at Blackbridge Furnishings, we'll issue a full refund for the product to your original payment method.Need to return your item

You can request a return using our easy to use, online support form which is accessed via the customer support section of the website. We ask that you provide full details of the reason for returning the item. Before filling this form in we would ask that you read our Terms and Conditions and the rest of this page.

All Returns:

For a full refund to be made, all returned items must be in a 'Saleable' condition. For example an item being returned as not required should still be in its original packaging and any sealed containers should still be sealed with all wrappings still intact. Goods being returned as not required should not have been used. For faulty items the original packaging materials should be used to protect the item from any damage during return transit, as any further damage occurring during return transit caused by inadequate packaging will result in a charge being deducted from any refund due, to the value of correcting said damage.

If on the agreed collection date the collection fails there will be a rebooking charge. This will be a minimum of £29.00

Returning a faulty item

Please follow these steps to ensure your return is dealt with swiftly:

Step 1 Kindly email using our online contact form with a brief description of the fault. This email should contain the full name of the person who placed the original order along with the address. We will then email you confirming receipt of your email.

Step 2 Once a member of Blackbridge Furnishings has processed your return, you will receive details on how to return the item for replacement/refund. Please follow all the steps to ensure your return is dealt with effectively.

When sending your product(s) back to us, it is crucial that you place the items back in their original packaging. Please note that the packaging must be sealed to avoid any further damage.

Step 3 Once your item is received back and the necessary checks have been done, we will email you to update you regarding the refund/replacement to be issued.

Returning a non faulty item

Step 1 Please ensure that the item is unused, in its original condition and you contact us within 14 calendar days of delivery.

Please note that no refund/replacement can be issued if the item has been used in any way. The item should be returned in the same condition which it was delivered including all accessories and wrappings/seals intact. Mattresses that have been slept on cannot be returned.

Step 2 If the item is as stated above (in pristine condition), then kindly email us using our online support form with a brief description of why you would like to return the item and confirm that the item is in the condition described above.

This email should contain the full name of the person who placed the original order along with the address. You will then receive an email confirming receipt of your email and instructions on how to organise the goods to be either collected or instructions on where to send the goods.

Important Information

•In all instances you will be responsible for all the delivery and collection charges

•If the error is on our part e.g. wrong item dispatched, we will be responsible for delivery charges

•Blackbridge Furnishings are unable to accept the return of any vacuumed packed mattresses that have been opened unless there is a fault.

•Items must be returned back in pristine condition

Contact - Blackbridge Furnishings - Checkout