eufy Floodlight Camera E30

Shipping Method

We offer free Standard Shipping on all orders. Paid premium shipping options are available exclusively to registered members on our official website.

Eligible Users

Shipping Method

Shipping Time

Costs

Registered Members Only

Express Shipping

1-3 business days

Under 30 kg, £6.99

All Customers

Standard Shipping

3-7 business days

Free

Notes:

If your order includes pre-order items, the delivery timeframe will be based on their availability.

For guaranteed delivery times, please complete your payment before 12 :00 pm on the same day.

General Shipping Policies

Delivery Method

DPD and Amazon are our logistics partners for shipping eufy products and will select the carrier best suited for efficient delivery to your location.

Estimated Delivery Windows

Your Order Tracker may display an Estimated Delivery Window, which is also available in your order notifications when applicable. This window provides an estimate of when your package may arrive.

While most orders are delivered within the estimated timeframe, factors such as flight schedules, weather, and other external conditions may impact the delivery date. Additionally, orders containing pre-order or customised items may experience extended delivery times. For the latest delivery updates, please refer to the tracking information provided.

Tracking Your Order

Track your eufy order via the "Your Orders" section. For additional assistance with tracking, visit our Order Tracker.

Shipping Restrictions

Certain items may be subject to shipping restrictions due to local regulations, hazardous materials, oversized items, or address types that some carriers cannot serve.

Premium shipping is currently available across England, Wales, and mainland Southern Scotland . We are working to expand our coverage to all UK regions.

Important Information

eufy is not responsible for delivery delays due to natural or uncontrollable events. Any delays caused by the courier, including customs clearance , are also outside our control.

Risk and Loss : All orders are shipped under a shipment contract, meaning risk and title transfer to the customer upon delivery to the carrier.

If you purchased shipping insurance, you may file a claim through the "Order Center" in case of any loss, damage, or delay during transit.

Claims Processing

Reports of lost, missing, incorrect, or damaged items must be filed within 7 days of the order's delivery date. For incorrect or damaged items, please include photos with your claim. eufy reserves the right to limit or decline reshipment or refunds as necessary. Courtesy reshipments are not eligible for return or refund.

Popular Topics

Q: I ordered multiple items. Will they be delivered together?

A: We aim to deliver all items together. However, different shipping methods may be applied depending on the product, and as a result, some items may arrive separately. You will receive a shipment notification for each item as it ships.

Q: Can I change my delivery address after shipment?

A: Unfortunately, we cannot modify the delivery address once an order has been shipped.

Q: What should I do if I receive the wrong product?

A: Please get in touch with our Customer Support team immediately to resolve the issue.

Contact Customer Support team at support@eufy.com .

Introduction

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Item

Warranty Period

RoboVac

12 Months

eufy C28 / S2 Robot Vacuum

24 Months

HomeVac

24 Months

Robot lawn mower

24 Months

Smart Lighting

12 or 18 Months

Smart Scales

24 Months

Accessories

1 Month

Security

12 Months

Note: The warranty periods listed above refer to the base warranty only and do not include any additional coverage from extended warranty campaigns or promotions. For new robot vacuum models officially launched in 2026 or later, the base warranty period is 24 months.

30-Day Money-Back Guarantee for Any Reason

Disclaimer:

The return and warranty policy outlined on this page applies exclusively to purchases made directly through online shops operated by eufy. If you havepurchased our products through a third party, the return and warranty terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in eufy’s warehouse for inspection, the refund process will begin.

● Returns must include all accessories● Items must include original packaging● For non-quality related warranty claims, the buyer is responsible for shipping costs● For non-quality related warranty claims, eufy refunds the cost of purchasing the product itself● Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through eufy’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

How to return an item at eufy.com?

To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here .

If you have an eufy account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.

Holiday Returns Policy

eufy has extended the Holiday Returns Policy for 2024. Orders purchased from Nov 6 to Dec 25 2025 are eligible for return until Jan 31, 2026 or within 30 days from receipt, whichever is later.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by eufy are covered by an extensive warranty, starting from the date of purchase.

For quality-related warranty claims, items will be replaced warranty claimwith suitable replacement parts or a factory refurbished model of equal v.alue when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

● Buyer must provide sufficient proof of purchase ● eufy must document what happens when buyers troubleshoot the product● The defective item’s serial number and/or visible proof depicting the defect are required● It may be necessary to return the item for quality inspection

Valid proof of purchase:

● Order number from online purchases made through eufy● Sales invoice

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect● Warranty claims on items taken outside the original country of purchase● Buyer’s accidental returns ● Returning personal items● Returning items claimed to have defects but found by eufy quality control to be in working condition● Returning defective items using international shipping● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

● Products without sufficient proof of purchase● Lost or stolen products● Items that have expired their warranty period● Non quality-related issues (after 30 days of purchase)● Free products● Repairs through 3rd parties● Damage from outside sources● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)● Purchases from illegitimate resource

eufy is not liable for:

● Loss of data incurred from use of eufy products● Returning personal items sent to eufy

When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. eufy does not provide refunds for items damaged in transit for non-quality related warranty claims.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a letter sent by post, fax or E-mail) of your decision to withdraw from this contract.

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid in 3-5 days and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. And you should bear the costs of returning the goods. You also have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does not apply to the following contracts:

•Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Warranty Applicable Exclusively for eufy PoE NVR Products

eufy PoE NVR products are covered by the following warranty periods starting from the date of purchase:

1. Warranty period

The eufy PoE NVR and its included components are covered by the warranty periods listed below, commencing from the date of original purchase.

Type

Warranty Period

Network Video Recorder

36 Months

PoE Camera

36 Months

Hard Disk Drive / Mounting Bracket

24 Months

Power Adapter

18 Months

AC Cable / USB Mouse / Ethernet Cable / HDMI Cable / Waterproof Cover Pack

12 Months

Other Accessories

No Warranty

eufy guarantees to the original purchaser ("Purchaser") that each eufy PoE NVR product will be free from defects in materials and workmanship under normal residential use during the warranty period, provided:

•The product is purchased from eufy or authorized sellers*

•Follow official documentation guidelines

•The product has been installed at the original installation address and is being used as expected.

This warranty is provided in addition to, and does not limit or exclude, any statutory rights you may have under applicable consumer protection laws in your jurisdiction. Some jurisdictions do not allow limitations on statutory warranties, so the above limitations may not apply to you.

2. Warranty Service Measures

If a defect covered by this warranty occurs during the warranty period, eufy will, at its sole option:

•Repair the defective product with new or refurbished parts of equivalent functionality; or

•Replace the defective Product with a new or refurbished Product of equivalent functionality.

Any part or Product replaced under this warranty becomes the property of eufy.

Warranty service does not extend the original warranty period.

3. Claim Requirements

This process ensures efficient validation of your claim while complying with warranty terms. The combination of purchase proof, defect evidence, and optional return inspection protects both buyers and eufy’s quality standards.

Proof of Purchase & Product Identification

Valid purchase receipt/invoice (clearly showing purchase date and product model).

Serial number of the defective item (must match the product in question).

Evidence of Defect & Troubleshooting

Visible proof of the defect: Submit photos/videos clearly demonstrating the issue.

Log file submission: Provide detailed troubleshooting logs generated during issue replication.

Return & Quality Inspection (if applicable)

Return the defective item to an authorized service center for further inspection.

Additional Notes

Incomplete documentation may delay claim processing. Failure to provide the required documentation may delay or void your claim.

Always contact eufy support for pre-approval before shipping items.

4. Not Covered by Warranty

Physical Components

Normal wear/deterioration that does not affect functionality(e.g., scratches, paint fading, shell deformation, rust)

Damage from misuse/abuse (impact, water exposure, improper storage)

Usage Conditions

Unauthorized modifications or repairs

Weather-related exterior degradation

Additional Exclusions

Functional impacts from software/app updates

Issues caused by third-party accessories

Purchased from unauthorized sellers or illegitimate resource

Acts of nature (floods, lightning, etc.)

eufy is not liable for:

•Loss of data, including data stored on the hard disk, that may occur during the use or repair of the Product. We strongly recommend backing up all data before submitting the Product for service.

•Returning personal items sent to eufy.

Warranty Applicable Exclusively to Breast Pump Products

Warranty：

eufy provides a 24 -month warranty for non-washable parts (such as the pump hub and charging case) and a 3-month warranty for accessories and any washable components (including the diaphragm , milk container, flange , duckbill valve, sizing inserts, dust covers, cleaning brush, and storage bag). Additionally, any extra eufy Wearable Breast Pump accessories you purchase also come with a 3-month warranty.

Note：

The washable parts of the eufy breast pump have an estimated life of 1-3 months, although the actual lifespan may vary depending on usage and sterilization frequency. If you notice a decrease in suction or performance (especially with the duckbill valve), or if you’ve stored these parts for an extended period while planning to use them for your next child, it’s advisable to replace them.

The warranty for the eufy breast pump is limited to the original end-user purchaser. However, please note the following conditions:

1.Coverage：

The warranty covers defects related to non-washable parts (such as the pump hub and charging case) for 24 months.

Accessories and washable components (including the diaphragm, milk container, flange, duckbill valve, sizing inserts, dust covers, cleaning brush, and storage bag) are covered for 3 months.

Any additional eufy Wearable Breast Pump accessories you purchase also come with a 3-month warranty.

2.Exclusions:

The warranty does not cover cosmetic deterioration or damage resulting from general wear and tear, physical or natural destruction, accidents, misuse, neglect, alterations to the product, or other external causes.

The eufy breast pump is designed for single-user use. Using it by more than one person may pose a health risk and void the warranty.

3.Returns:

If you decide to return the eufy breast pump, it must be within 30 days of purchase.

The product must be new, unopened, unused, and in its original packaging with the manufacturer’s factory seal intact.

4.Warranty Claimis:

Any warranty claims require reasonable evidence, including the order receipt.

eufy reserves the right to conduct a reasonable investigation to determine the cause of any defects.

Limited Warranty for eufy Robot Lawn Mower Products

eufy robot lawn mower products are covered by the following warranty periods starting from the date of purchase:

Component

Warranty Period

Robot lawn mower

2 years

Base station

2 years

Power adapter

2 years

Battery pack

2 years

Decoration / Appearance

No warranty

Cutting blade kit

No warranty

Other product accessories

No warranty

Limited Warranty Overview

Anker Innovations Limited ("Anker") guarantees to the original purchaser ("Purchaser") that each eufy robot lawn mower product will be free from defects in materials and workmanship under normal residential use during the warranty period, provided:

The product is purchased from eufy or authorized sellers*

Follow official documentation guidelines

The Purchaser resides at the original installation address

Unless otherwise required by law

Warranty Service Measures

Replacement/repair of defective parts using functional equivalents (may include refurbished components)

Replaced parts become Anker's property

No claim rights extension through warranty service

Claim Requirements

This process ensures efficient validation of your claim while complying with warranty terms. The combination of purchase proof, defect evidence, and optional return inspection protects both buyers and eufy’s quality standards.

Proof of Purchase & Product Identification

Valid purchase receipt/invoice (clearly showing purchase date and product model).

Serial number of the defective item (must match the product in question).

Evidence of Defect & Troubleshooting

Visible proof of the defect: Submit photos/videos clearly demonstrating the issue.

Log file submission: Provide detailed troubleshooting logs generated during issue replication.

Return & Quality Inspection (if applicable)

Return the defective item to an authorized service center for further inspection.

Additional Notes

Incomplete documentation may delay claim processing.

Always contact eufy support for pre-approval before shipping items.

Not Covered by Warranty

Physical Components

Cutting blades & consumables

Normal wear/deterioration (e.g., scratches, paint fading)

Damage from misuse/abuse (impact, water exposure, improper storage)

Usage Conditions

Unauthorized modifications or repairs

Weather-related exterior degradation

Additional Exclusions

Functional impacts from software/app updates

Issues caused by third-party accessories

Purchased from unauthorized sellers or illegitimate resource

Acts of nature (floods, lightning, etc.)