Ethic Pandemonium V2 Deck

SHIPPING & HANDLING YOUR SCOOTERS

Shipping during the pandemic: Please note that all packages may be impacted due to precautions taken by our carriers. Orders are processing within our regular 1-2 business days but our carriers can be delayed. Please plan accordingly and we appreciate your patience at this time.

The Vault Pro Scooters ships all merchandise via US Postal Service or FedEx. Unfortunately, we do not offer any expedited shipping through our regular checkout pages at this time. Please see below for International Orders.

Almost all orders ship within 1-2 business days of placing your order. Orders are only processed and shipped Monday-Friday during regular business hours. Store hours are as follows: Monday - Friday: 11am - 7pm

Please verify that your shipping address is entered correctly as there is a $15 rerouting fee per package to correct a shipping address after the order has been shipped.

PO Boxes: Yes we’ll ship to your PO box but only via US Postal Service. FedEx will only accept physical addresses. We do not suggest entering a PO box if you are purchasing any large items. (i.e complete scooters, rails, ramps, etc.) If you do enter your PO box for an order with a large item, expect a call or email from one of our representatives who will reach out to retrieve a physical address.

APO/FPO: We are able to ship to APO or FPO boxes however, the shipping rates will not be calculated accordingly in the web checkout. The $7.95 flat rate will be applied as a deposit towards the accurate shipping rate. You will be responsible for the full price of shipping and a representative will be reaching out to you to collect these additional charges. If you are not comfortable with the full shipping rate, we offer a complete refund on these orders.

Non-Contiguous US: We are able to ship to Puerto Rico, Hawaii and Alaska but please note that you will be responsible for the full price of shipping. The $7.95 flat rate will be applied as a deposit towards the accurate shipping rate. A representative will reach out after you have placed the order to collect the additional rate.

Oversized Packages: Please note that all rails, ramps, orders with multiple scooters of 3 or more completes will not apply for the $7.95 flat rate shipping. The shipping rates will not be calculated accordingly in the web checkout and a representative will reach out to collect the full price of shipping after you have placed it.

INTERNATIONAL ORDERS & SHIPPING

We have partnered with Fedex CrossBorders for processing and fullfilling orders for international addresses. This service will provide support for checkout including currency conversion as well as potential duties and customs. It will also handle shipping within your country. This will appear as a separate checkout window then The Vault's regular checkout page and is just as secure as our standard checkout.

At checkout choose your international destination from the country drop down menu. Once you select your country, continue checkout you will be transferred to a Fedex Crossborder's page where you will be provided with international shipping costs as well as estimated duties and taxes.

Upon completion of your order, your credit card will be charged for the entire purchase. We ship the goods to the Fedex Crossborders distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Please feel free to contact our customer support for any questions about shipping or International orders.

All returns and exchanges must be submitted/reported to The Vault Pro Scooters within 30 days of receiving your merchandise. The 30-day period begins when merchandise is delivered to recipient's shipping address. *Please check undergarment policy at the bottom of this page, especially prior to ordering*

Return procedures may vary by product, therefore it is important that you contact us for proper return shipping procedures and instruction. The Vault Pro Scooters will NOT be held liable for any returns done without proper authorization. Any item/product that has been altered, modified or has surpassed the allotted return shipping period will NOT be eligible for a refund, exchange or return.

Upon completion of an approved return, a pre-paid return shipping label will be generated for the customer via our website. A standard return shipping rate will be deducted from any and all returns, unless otherwise advised by an authorized Vault Pro Scooters employee.

Returned items must be in new condition and in it’s original packaging in order to receive full refund (excluding the return shipping fee). Be advised a 10% restocking fee will be applied to ANY returns not in original packaging but in brand new condition. If product is for an exchange, then the standard 10% restocking fee will be waived as a courtesy. If the Items received are damaged, worn or show signs of use/installation, depending on condition, a 10 - 20% damage fee may be deducted from your refund. If the condition of the product is in an "unsellable" state, your return will not be accepted.

We advise insuring your return with "Signature upon Delivery" to ensure your package arrives to the proper destination. This service is offered by most, if not all, shipping carriers. The Vault Pro Scooters is not responsible for any items lost or damaged during the return shipping process.

Send your return to:The Vault Pro Scooters239 S La Brea Ave.,Inglewood, CA 90301

Holiday Extended Policy

We get it…Christmas present right? Most purchases made during the holidays are usually intended as gifts. The Vault also assumes packages will not be opened until after Christmas Day. Therefore, The Vault Pro Scooters has implemented a special Return/Exchange Policy just for the holidays. Any purchase made between November 1st and December 24th is permitted 30 days to report a return/exchange. The 30-day period begins Christmas Day, therefore, the last day to report a return/exchange would be January 25th (PST).

Damaged or Defective Products

If you received a damaged or defective product in your order please refer to the Damaged or Defective Items page for our guidelines.

Incorrect Product Shipping

If you received an incorrect item, please contact our customer service department. It is important that you contact us before making a return because you may or may not need to return the product. This will be determined on a case-by-case basis when you contact a representative from The Vault Pro Scooters.

Refunds

Refunds are issued within two business days of receiving any returned merchandise. Be advised it may take some time for refunded transactions to settle in your account. Be advised a 10% restocking fee will be applied to your return. For any return or exchange claim, shipping costs are non-refundable.

Patrons are responsible for all additional shipping charges necessary to complete a return or exchange.

Expedited Exchange

The Vault Pro Scooters will not send out any additional merchandise for exchange without first receiving the returned items. If you would like to advance your exchange process, you will need to place a second order for the desired items and return any items from the original order. The Vault Pro Scooters will then issue a refund for the returned items once they are received.

Undergarment Return Policy

Due to hygiene issues, we cannot accept any underwear and undergarments for returns or refunds. We highly recommend calling or messaging us directly to ensure you get the right size prior to finalizing an order. We will even switch them out for a better size should you have already submitted an order, but we cannot accept any articles once they have been fulfilled.