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How do I track my order?

All Beyond Alpha orders are shipped with full order tracking. You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.

How long does ordering processing take?

Your order will usually be processed on the same or next business day. Whether it’s same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed same day. Orders after 12pm are generally processed the following.

This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.

When I should expect my delivery?

This will vary depending your location. We have 3 different shipping options within the US:

FedEx Next Day Air *

USPS First Class Mail 4-7 Days

FedEx Ground Economy 2-5 Days

If you live in Alaska or Hawaii, we offer the following options:

FedEx Ground Economy 10-14 Days

USPS Priority Mail 3-4 days

If you live in Canada:

1. DHL Parcel International Direct 3-9 days

These timeframes depend on when we receive the order, as our warehouse works Monday through Friday from 8:30 am to 4:00 pm EST. Please note that orders do not ship on weekends or major holidays.

Keep in mind that once the parcel leaves our warehouse, we don’t have any control over when it will arrive.

The delivery speed can vary, as it depends on several factors related to the carrier, such as traffic congestion, adverse weather conditions, incorrect addresses and/or customs processes in your country of residence.

These factors and others not listed can significantly affect the prompt delivery of packages, and unfortunately, these circumstances are not within our purview. We appreciate your patience and cooperation in this matter.

* If this option is available in your location it might take longer than expected (3 - 4 extra days). You can check Fedex website (https://www.fedex.com) for more information on this matter

What happens if my parcel is delayed?

We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it’s with the courier it is out of our hands.

So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us on Facebook Messenger or send us an email to our dedicated customer service line. So we can provide the fast possible response, please provide your order number and the actual name you ordered with.

All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this with will be placed at the back of the queue.

I entered my shipping address incorrectly. What should I do?

We want to make sure you receive your Beyond Alpha products ASAP, so make sure you enter the correct shipping address and right contact name of the person who will be able to receive it at the time of purchase. This is your responsibility.

If you make a mistake, or things change, contact us immediately and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!

Please note that we get charged $9.00 by our warehouse for providing incorrect addresses because it creates a lot of extra hassle slows down the efficiency of the warehouse. If you provide us with the wrong address, you will incur this $9.00 charge before we make the change.

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We are happy to accept returns on unopened products within 60 days of purchase, provided they are returned in their original, unused and sealed condition.

All returns must be pre-approved by our customer service team. To request a return, please contact us at support@beyondalpha.co with your order number # and clear photos of the unopened, sealed products you wish to return.

Once approved, we will provide you with instructions for returning your products.

Please note that once products have been opened or used, we cannot accept them back into our warehouse. This policy ensures we maintain our world-leading quality standards and protects your health and wellbeing, as we cannot control what happens to products once they leave our facility.

Postage Companies:

Beyond Alpha is not liable for any goods lost or damaged by UPS, USPS, Fedex, Amazon or any other third party postage carries.

In all other cases where your product does not arrive or is damaged, Beyond Alpha can issue a discretionary refund. If Beyond Alpha decides to issue a refund, credit will be applied to your original mode of payment. However, we are happy to provide you with a full refund under one of our money-back guarantees listed below.

We do not allow returns or refunds for the following reasons:

Didn’t like the taste (secondary consideration to its benefits)

The taste of our products is important for us, so we strive to formulate supplements that improve your health while tasting delicious. And while we understand that good taste is subjective and depends on who tries our products, we also know there’s always room for improvement. Unfortunately, we are unable to issue refunds based on complaints regarding the taste of our products (though, of course, we take your comments into consideration to improve). We do issue refunds if our products do not improve your health issues, so please get in touch with us if you don’t see any results after taking our products so we can issue a discretionary refund.

Being allergic to the product or an ingredient

It’s your responsibility to research the ingredients in the product to determine if there is anything you are or could be allergic to. You can find all the ingredients and nutritional panels on our store site: www.beyondalpha.co — if you need further clarification, we recommend consulting with our customer service team first before ordering.

Ordered too much

If you’ve made a mistake and ordered more products than you actually wanted to buy, please contact us within 48 hrs of your purchase at support@beyondalpha.co so we can make a decision depending on your case. Please note that once you’ve already received our products, it’s not possible to issue a refund.

Ordered the wrong item

It’s your responsibility to ensure you are ordering the correct item for your own circumstances. If you are unsure which items to order, please contact our customer service team, or take our free gut grader. If you order the wrong item, please contact us immediately and we will do our best to cancel you order before it goes out. However, we cannot make any guarantees. If you order has already been sent out, we cannot provide a refund or accept the goods back into our store. Please also take into consideration that customer service response times can take up to 24-hours and only occur on weekdays at this point in time.

Were suffering from financial hardship

We are going through difficult times and we understand you may be suffering from financial hardships at the moment. That’s why we recommend buying one product at a time and going back to subscriptions once you’ve recovered financially. Again, if you have already received our products, it’s not possible for us to issue a refund.

Beyond Alpha’s Guarantee

We also have a "Down-To-The-Last-Scoop” 100% Risk-Free, 60-Day-Money-Back Guarantee for all of our products. We trust in the quality of the products we are offering and that they will help you regain your health, so we are offering a 60-day guarantee from the date of your purchase. If you don’t perceive any benefits after taking our supplements, reach out to us and our customer service team will process a full refund.

Conditions:

•For this guarantee to apply, you must have bought the 1 jar/1 month option. Instead, if you purchase a bundle, the refund will be issued only for the first month’s supply.

•For our guarantee to cover the products you bought, you need to take all dosages of them as instructed. In this way, you’ll be able to notice whether or not they had an impact on your health. If you follow the instructions on how to take our supplements and still see no results, contact us to issue a refund.

•While we understand that the taste of our products is important, we are unable to offer a guarantee based on flavor only.

•Please note that our gut-related products depend on your diet and lifestyle choices to function properly. That is why we can only offer a guarantee to clients who can prove they have taken at least 9 servings of our product while not drinking alcohol or eating junk food during this period (as they affect the way our products work and deliver results).

After requesting this 60-day guarantee, it won’t be possible for you to purchase the same products in our store.

30 Day Challenge: Money-Back Guarantee

Beyond Alpha offers a 60-Day Money-Back Guarantee on the 30 Day Challenge.

The 30 Day Challenge consists of a curated bundle of Beyond Alpha products, along with a digital guide that includes a structured 30-day diet plan and usage instructions. We are confident in the quality of our products and the overall experience provided through this challenge, which is why we offer a 60-day guarantee from the date of purchase.

If, within 60 days of purchase, you feel that the 30 Day Challenge did not deliver the value described, you may contact our customer support team to request a refund, subject to the eligibility requirements outlined below.

Eligibility & Conditions

This guarantee applies only to the 30 Day Challenge purchased directly from Beyond Alpha.

To be eligible for a refund, all of the following conditions must be met:

Your refund request must be submitted within 60 days of the original purchase date

The 30 Day Challenge must be fully completed as instructed, including:

Use of all products included in the bundle for the full 30-day period

Adherence to the diet plan and usage guidelines provided in the digital guide

You must provide before-and-after photos taken at the start and end of the 30-day challenge to demonstrate that no results were achieved

Refund requests may be denied if:

The 30 Day Challenge was not completed in full

Before-and-after photos are not provided

The refund request is submitted after the 60-day period

There is evidence that the products were not used as directed

Please note that, once you request a refund on these grounds, you will not be elegible to repurchase the 30 Day Challenge.

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