Essentials Shea Butter Mini Soap Set

Buff City Soap can ship to virtually any address in the mainland United States. Note that there are restrictions on some products depending on the time of the year. For example, we cannot ship Body Butters during the summer/warmer months because they will melt. Also, some products cannot be shipped to international destinations.Please also note that the shipping rates vary depending on total order value. Orders under $75 - flat rate of $9.99Order between $75 and $95 - flat rate of $4.99Orders over $95 - Free Shipping

With our products being plant-based , hand-made daily, we’re unable to guarantee product quality once an item has left our Makeries . Due to these safety and hygiene reasons, we do not accept physical returns or exchanges.

We know trying new products can be tricky! To help you find the perfect fit, we offer select products in mini sizes and a scent quiz so you can find your next Buff City Soap favorite with confidence.

In Store Purchases

If you purchased your product at one of our Makeries , please reach out to that location directly for help with a refu nd or exchange.

You can find M akery contact information here.

Please note: Buff City Soap is a franchise organization, and refund or exchange policies may vary by location.

Shipping Orders

If you placed an order on buffcitysoap.com , please inspect your package as soon as it arrives. If something isn’t right, contact our Guest Experience team here within 30 days of delivery, and we’ll do our best to help resolve any questions or concerns.

Please note-

Photos of the package and affected product are required for damaged and incorrect orders.

Shipping charges are non-refundable.

We’re unable to offer refunds or exchanges due to scent preference

If a package is marked as delivered to the correct address but is stolen, we’re unable to replace or refund the order

Incorrect Address Entry

Please double-check your shipping details before completing checkout, as changes can’t be made once an order is placed.

Buff City Soap is not responsible for items delivered to an incorrect address due to guest or an autofill error, a refund or replacement will not be issued.

Buy Online Pickup in Store Orders

P lease contact the Makery where your order was placed for assistance .

Makery contact information is included in your order confirmation emails and can also be found here .

Please note: Buff City Soap is a franchise organization, and refund or exchange policies may vary by location.