ESSENTIALS KIT

Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.

Two Dudes cannot take responsibility for any missing items that have been incorrectly addressed by the customer.

If your order has not arrived within 5 working days in New Zealand (not including public holidays) please phone your local New Zealand Post outlet or track your order online here. You will need the tracking number from your tracking email. If they are unable to locate your order, please email us at hello@twodudesproject .com .

International orders may attract local customs taxes or duties on arrival to your country. These taxes / duties are required to be paid by the purchaser and are not the responsibility of Two Dudes Limited. No refunds will be issued for orders where taxes / duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax / duty likely to be charged prior to placing your order.

All international orders are sent via DHL Express or NZ Post Express. Please use their tracking service to track your delivery here for DHL and here for NZ Post. Please only email us at hello@twodudesproject.com if your parcel has been lost.

Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call / collect. We cannot resend product free of charge outside New Zealand if your order gets returned to us.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@twodudesproject.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@twodudesproject.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on p ersonal care goods (such as skincare products) that have been opened and used .

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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