Essential Curb Chain

Processing Time: For in stock items, please allow 2-4 days for your order to ship. For Made to Order items, please allow up to 5 weeks for shipment; this is often exceeded, most made to order items are delivered within 2-3 weeks, however, these pieces are handmade by me, start to finish created just for you. If you need your item expedited, it is probably an option, but contact me to confirm.

Shipments: Standard flat rate shipping within the US is USPS first class mail. Expedited shipping is USPS Priority mail.

International: I offer USPS international shipping, and UPS for expedited. Please be familiar with import taxes, fees and tariffs. Jane Sydney Studio is not responsible for paying these fees. I am also not responsible for coordinating delivery for your packages or tracking shipments. Please use the tracking number provided in your confirmation email.

Insurance: I offer Route Shipping insurance for you to add to order. Route insures that your package is fully covered in the event that it is stolen, missing or destroyed in transit, as Jane Sydney Studio is not responsible for stolen, missing or destroyed packages. I highly recommend insuring your packages.

Claims: If you purchased Route Insurance with your order, and you need to start a claim Click Here . You will need your order number. If you did not purchase insurance, there is truly nothing I am able to on my end. Your local post office will be your best resource for tracking down your package.

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Returns: First and foremost, I want you to love the jewelry I made for you! If for any reason you're not happy with your purchase, please contact me via email or through the contact page—I'll do my best to make it right.

Returns must be approved in advance and sent back within 7 days of delivery. Items must be unworn, in their original condition, and returned with original packaging. Shipping costs are non-refundable. A return label will be provided via email, and a 15% restocking fee will be deducted from your refund amount on approved returns.

Please note: there are no refunds on custom orders, made to order items, or sale pieces at any time. That said, if something isn’t right, please reach out—I’ll do everything I can to make it right.

Repairs: I guarantee the craftsmanship of all my jewelry to be free of defects. If your piece breaks due to a craftsmanship issue, please send it back—I will gladly repair or replace it at no cost.

Repairs for issues outside of craftsmanship are handled at my discretion and may incur a fee based on the scope of work.

At this time, I do not offer repairs or restoration on jewelry I did not make. However, I am happy to recycle your old gold and/or gemstones into a new, one-of-a-kind piece created just for you.

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