Engraved Foldable & Portable Bamboo Bed Tray Table

How does Processing Time & Delivery work ?

○ FREE SHIPPING:

Free Australia-wide shipping apply to orders over $175

○ Processing Time:

Upon placing an order, our dedicated team initiates the meticulous process of designing your artwork(s), collecting your item(s), crafting your personalised product(s), and carefully packaging it. The duration of production varies based on the chosen production process and the complexity involved. Please find below estimated turnaround times:

Item Type

Processing Time*

Rush Order(25% Surcharge)*

Non-Personalised Items

1-2 business days

-

Personalised Items

2-7 business days

1-2 business days

Signs & Hoops

3-10 business days

1-3 business days

* The provided processing time does not include the duration required for customer artwork approval. Timely responses to artwork confirmation emails are crucial, as any delays in approval will extend the overall processing time.Rush Order option is available during checkout.

○ Delivery Time :

We send out your order when all items are ready. The delivery time varies based on your chosen shipping options and location. After shipping, you'll get a confirmation email with a tracking number. If there are no scans in the first 24 hours, don't worry—sometimes the system takes a day or so to catch up.

Our reliable carriers estimate delivery times:

Region/Country

Standard Shipping*

Express Shipping*

Australia

2-4 business days

1-3 business days

New Zealand

5-8 business days

2-5 business days

United States

6-9 business days

3-6 business days

Canada

6-9 business days

3-6 business days

United Kingdom

6-8 business days

4-6 business days

Europe

6-14+ business days

4-10+ business days

Middle East

6-12+ business days

4-8+ business days

Singapore

5-7 business days

3- 6 business days

Hong Kong

5-9 business days

3-6 business days

Rest of Asia

3-14 business days

1-5 business days

Rest of the World

6-14+ business days

1-5 business days

* Please be advised that the provided delivery estimates are general approximations, and the actual delivery times may vary based on factors beyond our control. These factors include the load volumes of our shipping partners, deliveries to regional areas, and potential customs delays. While we make every effort to expedite the process, however we cannot accept responsibility for delays resulting from such circumstances.

* Additionally, delivery estimates are subject to change due to various variables.

* Express shipping specifically affects the speed of your order's delivery after we've processed it, relying on the efficiency of the postal service. It does not expedite the internal processing time needed to create your item, which is addressed by our Rush Order service option. Should you wish for a quicker processing time, a 25% fee on the order's value will be applied. This option is conveniently available during checkout.

How does Rush Order work ?

○ Urgent Orders? We've Got You Covered:

Explore our rush order production service to meet tight deadlines, cutting processing time to just 1-3 business days from approval. To access this service, a 25% surcharge of the order value will be applied. This option is conveniently available during checkout.

○ Upgrade for Speedy Delivery:

Consider upgrading your order to Express Post to ensure it reaches you by your deadline.

○ Notes:

Kindly be aware that our delivery estimates are approximate and depend on various factors beyond our control. As such, they should not be considered as guaranteed delivery times.

How do I track my order ?

Good news! Your order is on the way. Expect a dispatch notification email with a 'Track Order' button . It will feature a tracking link leading directly to the courier's website for live tracking updates.

Alternatively, you can track your order here by entering the order email address, order number and delivery postcode.

What is insured shipping?

We are delighted to provide shipping insurance for your reassurance.

Although damages are uncommon, if you choose insured shipping and your order arrives damaged, just email us a photo within 5 days of receiving it. We will promptly send you a replacement at no additional cost.

In the event of delivery issues, such as loss or misplacement, selecting insured shipping enables us to investigate and replace confirmed lost items.

It's important to note that without insured shipping, we cannot guarantee a replacement for stolen items.

Contact - Yoonek Gifts - Checkout

EXCHANGES, RETURNS & REFUNDS

It is really important to us that you love your product as much as we do, and we are committed to ensuring your shopping experience with us is enjoyable, so you can rest assured and shop online at Yoonek Personlaised Gifts with confidence.

FOR PERSONALISED PRODUCTS:

If you have placed your order and change your mind, please contact us as soon as possible, we will offer free cancellations or exchange to another product if your order has not commenced to the production stage yet. Please allow up to 2-3 business days for refund processing. Once processed the original payment method will be refunded in full for the value of the item(s) returned.

However, after your order has commenced to production stage, unfortunately we can not accept any exchange, return or refund your order.

FOR NON-PERSONALISED PRODUCTS:

If your order is not personalised products, and you're not completely satisfied, please email info@yoonek.com.au within 14 days of purchase. If 14 days have gone by since the date you received your order, unfortunately we can’t offer you a return or exchange. To complete your return, please contact and provide us with your order number and photos of the product you are not happy with. When your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and we will provide you with the return, replacement or refund instructions.

Once your return has been tracked as delivered. Please allow up to 2-3 business days for refund processing. Once processed the original payment method will be refunded in full for the value of the item(s) returned.

Please note: We do not accept returns on Sale items (this excludes full priced items purchased using a discount code). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Postage Fee:

The cost of return postage is the responsibility of the buyer. Items cannot be returned or refunded if they have been used except for faulty items, or products damaged in transit.

Shipping costs and taxes are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.

FOR DAMAGED/ FAULTY PRODUCTS:

It is important to provide and double check all your information, spelling, name, date, etc. for engraving before placing your order. If there is a mistake on the engraving details that you have provided, we are unfortunately unable to provide a refund or exchange.

After your order has commenced to production stage, unfortunately we cannot accept any exchange, return or refund your order unless the mistake was an error on our part.

We have experience in shipping out fragile items, much of which is glass. Your items will go through a careful packaging process to give you peace of mind that you will receive your items in an undamaged condition. In very rare events things do happen, if your order is damaged in transits, simply email us photos of the damaged items and we will organise an offer or send replacement to you as soon as possible at our expense. Please note you have 5 days from the date you received your order to contact us regarding any damage in transit, after that we are no longer responsible for any damage.

LATE OR MISSING REFUNDS

•If you haven’t received a refund yet, first check your bank account again.

•Then contact your credit card company, it may take some time before your refund is officially posted.

•Next contact your bank. There is often some processing time before a refund is posted.

•If you’ve done all of this and you still have not received your refund yet, please contact us at info@yoonek.com.au

We love making personalised products and we take pride in the customer service & experience. If you have any reason and you are unpleasant with your order, please contact us and our team will try to resolve any issues.

Contact - Yoonek Gifts - Checkout