Energy Bundle

Where we ship:

USPS and FedEx are our logistics partners for shipping in the US.

In case of an issue wth your shipment e.g. when a package is returned, delivered to the wrong person, or held up at the post office, we'll ensure that it's resolved as quickly as possible to your satisfaction.

•We ship throughout the US, for orders outside of the US we ask you to order through our European Shop: www.augmentlifeshop.com .

•Worldwide: This includes countries outside of Europe, such as those in Asia, Africa, the Americas, and the Pacific Islands region. To confirm that we can ship to you, please email us at info@augmentlifeshop.com, and we'll be happy to verify your location.

Shipping Services

We offer you to choose the service that fits your needs and timeframes.

Fast Shipping: If you need a package immediately, choose Expedited. Additional costs may apply. If you are not in a hurry but want your package to arrive in under 2 weeks, Economy is probably fine.

Shipping Timeframes

USPS:

•4 - 5 working days

FedEx 2 Day : 2-4 days

Shipping Help

I need to change the address I gave on the order.

•Changing your shipping address is only possible immediately after placing the order and can, in some cases, be unchangeable even minutes after you have placed your order, depending on the time of day and current shipping volume we are processing.

•If your shipment has been fulfilled and given a tracking ID it is too late to the change the shipping address.

•If you haven't received a shipment notification email, it is usually still possible to change the address. Please send us an email ASAP with the correct address.

•Once the shipment is in the DHL logistics network (has a tracking ID) we cannot change the address, we can only wait for the package to be returned and then send it out again with a corrected address, if you wish to do so.

"The courier didn't ring my bell" OR "My package was delivered to an access point":

•We realise that often your package will be delivered directly to an access point. This is a standard feature of all shipping companies. We did not choose this option for the package. We would have it delivered to your door in every case, but the economics and logistics of delivering packages are what they are. We do not have control or contact with more access than you do to that package. Once we label it and give it to the shipping company, we will cross our fingers and hope you get the package. We will always support you and try to get more information but we have to be clear that we cannot call DHL/UPS/Post NL and ask for a favor or a special service. They don't take our calls and they do not offer us support. We agree sometimes, they don't offer the customer service we wish for, but they are also the best options available for the cost that is paid for the service.

•If you want to 100% guarantee that your package will not be taken to a pick-up point, select Express shipping. By paying the extra fees, you will avoid the lazy courier effect.

The shipment says it was delivered but I didn't get the package.

•If the package is confirmed delivered and you do not have it, and none of your neighbours have it, please get in touch. We'll resolve this for you as soon as possible.

Contact - Augment Life 🇺🇸 - Checkout

We have an unlimited return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@augmentlifeshop.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@augmentlifeshop.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@augmentlifeshop.com.

We have an unlimited return policy, which means you can always request a return as long as you have not consumed the product. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@augmentlifeshop.com . Please note that returns may need to be sent back, we will advise once you have informed us of the product and reason for return.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@augmentlifeshop.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds In the case that we need to receive the product to issue a refund we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@augmentlifeshop.com.

Contact - Augment Life 🇺🇸 - Checkout