Elysia Table Lamp

Delivery is FREE for standard to UK Mainland addresses.

There may be additional charges to areas which are not frequented or are classed as non-mainland by our courier service and this will be fully communicated and quoted.

In some cases we can also offer worldwide delivery and this can be quoted if required. Please contact us for further details. Customers based in Australia, please visit our sister website www.houseofisabella.com.au

Contact - House of Isabella UK - Checkout

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Outlet products are final sale and also excluded from our returns policy.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase (order reference) & our returns form filled out and submitted.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@houseofisabella.co.uk.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.Please be aware it is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. This includes any tables with tops in excess of 220cm. If you are in any doubt, please talk to our team prior to delivery who can advise. A re-delivery charge will need to be applied should our team need to return or use more specialist equipment than the standard two-man crew.Due to the weight and size of some of our products, once the team arrive, it is the customer’s responsibility to move any pets and minors out of harms’ way during the installation for safety reasons. Upon receipt of the goods, it is the customer’s responsibility to check over the order to ensure it is in good condition. We take full responsibility for any damage found during inspection only upon delivery.

White glove delivery is not included as standard and must be arranged separately with our team. If your item is delivered via white glove service, you’ll be asked to confirm you’re happy with it and sign on delivery. At that point, you can either ask the delivery team to leave the packaging in case you wish to return the item, or allow them to dispose of it. Please note: if you choose to have the packaging removed, the item will be considered non-returnable, as returns require suitable packaging for safe transit.

Contact - House of Isabella UK - Checkout