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Delivery and Shipping Policy At Makotek, we are dedicated to bringing you the latest tech and gadgets right to your doorstep, ensuring a seamless and convenient shopping experience. Please read through our delivery and shipping policy to understand how we process and deliver your orders. Order Processing Time: Once your order is confirmed, our team will process it within 24 to 48 hours. Shipping Methods: We utilize trusted and reliable shipping partners to ensure the safe and timely delivery of your products. Our shipping methods include standard shipping, expedited shipping, and in some cases, same-day delivery (available in selected locations). Delivery Time: The delivery time may vary depending on your location and the shipping method selected. Standard delivery typically takes 3 to 5 business days, while expedited shipping may take 1 to 2 business days. Shipping Costs: Shipping costs are calculated based on the weight of the products, the shipping method selected, declared value and your location. Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the status and whereabouts of your package. You can track your order through our designated shipping partner's tracking portal. International Shipping: Currently, we offer domestic shipping only. We do not ship internationally. Order Confirmation and Delivery: We will send you a confirmation email once your order is placed, and another notification when your order is out for delivery. Please note that delivery times may be affected during peak seasons, public holidays, or unforeseen circumstances beyond our control. If you have any questions or concerns regarding our delivery and shipping policy, feel free to reach out to our customer support team at help @makotekcomputers.com or call us at (CDO BRANCH) +63 968 366 7648, (DVO BRANCH) +63 917 702 5368 (CEBU BRANCH) +63 917 714 7887

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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at help@makotekcomputers.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at help@makotekcomputers.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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