Elgato Stream Deck XL

Free Shipping

Free shipping options is available within Canada and United States.*

Shipping Rates

Please note most orders will require 1-2 business days to process and will be shipped out according to the shipping method selected. Once processed, the status of your order will remain as ‘Processing’ until it has been shipped and received by the carrier. Business days are Monday through Friday, excluding Postal Service observed holidays.

Prebuilt Standard Shipping

Process & Handling: 1-5 Business day(s)Transit: 1-7 day(s)

Custom Build Standard

Process & Handling: 10-15 Business day(s)Transit: 1-7 day(s)

Custom Build Expedited

Process & Handling: 5-10 Business day(s)Transit: 1-7 day(s)

International Shipment

Process & Handling: 3-10 Business day(s)Transit: 7+ days

For products purchased outside of Canada through an authorized reseller, you will need to contact the retailer or distributor from whom you purchased the product for any returns within the 30-day from purchase period.

If you are outside of the return period, please contact Stoneforged Technology Customer Support with your proof of purchase and a description of the problem for assistance. Stoneforged Technology will not issue a Return Merchandise Authorization (“RMA”) for the PC or its individual components if you are located outside of US or Canada without prior approval. Stoneforged Technology will not be responsible for any customs, taxes or duties. The buyer is responsible for any customs, taxes, duties or other fees collected.

We apologize for the inconvenience.

*Free Shipping only available within the provinces of Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan) and contiguous United States, and only for orders over $499.99

** Business days are Monday through Friday, excluding Postal Service observed holidays.

*** Please note, processing times are estimates provided by third party

**** All shipments are covered by default insurance unless noted otherwise

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Stoneforged Technology Inc is confident that you will be completely satisfied with your Stoneforged Technology Inc computer. However, should you be unsatisfied for any reason, we offer you the option to return most products you purchase directly from Stoneforged Technology Inc. For all purchases not made directly from Stoneforged Technology Inc, please check the return policy of the location from which you purchased your product.

30-Day Return Period for Certain Products and Accessories: Unless you have a separate agreement with Stoneforged Technology Inc (approved in writing), or an exception (as provided below), all hardware, accessories, peripherals, and parts may be returned within 30 days from the date on the invoice for a credit or a refund of the purchase price paid, less shipping and handling, rush service fees, and any applicable restocking fees (as further described below). Any product returned to Stoneforged Technology Inc without prior authorization from Stoneforged Technology Inc will be considered an unauthorized return, and you will not receive credit for the product and Stoneforged Technology Inc will not ship the product back to you.

Exceptions to the Satisfaction Guarantee and 30-Day Return Period:

•Software may not be returned at any time unless the software being returned is:

•Application software or Microsoft Windows operating systems installed by Stoneforged Technology Inc on a returnable system which is being returned within the applicable return period; or

•Media-based software that is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted by clicking "I agree to these Terms and Conditions."

•Products that have been physically damaged, neglected, or abused by the customer, or if any “void if removed” warranty stickers are removed, cannot be accepted for full refund.

•Custom machines are not refundable

PROMOTIONAL ITEMS:

•If you return a purchased item that qualified you for a discount, promotional item or promotional gift card and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, Stoneforged Technology Inc may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.

RESTOCKING FEES:

Restocking Fees will not be assessed within the first 30-days from the date on the invoice. Any returns for refund after 30-days are subject up to a 15% restocking fee. Refunds will not be approved after 45-days from invoice.

HOW TO RETURN A PRODUCT:

Before returning a product, you MUST first contact Stoneforged Technology Inc customer service at 877-414-2343 or email at support@stoneforged.tech and obtain a Return Merchandise Authorization (RMA) number before the end of the applicable return period. Stoneforged Technology Inc will not accept returns without an RMA number. NOTE: You must ship the product to Stoneforged Technology Inc within 10 days of the date that Stoneforged Technology Inc issues the RMA number and MUST follow these steps:

•Ship back all products you are seeking to return to Stoneforged Technology Inc and for which you received an RMA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.

•Return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment. Stoneforged Technology Inc will not provide a replacement shipping box under any circumstances.

•Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment. Shipping labels will only be provided in circumstances of DOA or damaged deliveries.

•Upon receipt of your return, Stoneforged Technology Inc will issue a credit or a refund of the purchase price paid less shipping and handling, and any applicable restocking fees subject to this policy.

Note: Before you return the product to Stoneforged Technology Inc, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary, and personal information as well as removable media such as flash drives, CDs, and PC Cards. Stoneforged Technology Inc is not responsible for any confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.

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