Elena 100cm Round Dining Table

Delivery and Assembly/Construction Information

Delivery Options (Uk Mainland):

•Collection from our store £0

•Assembly/Construction from £20

•Doorstep Delivery from £0

•Room of Choice Delivery from £39

•Room of Choice Delivery to include Assembly from £59

How will my order be delivered?

We will send your order using the fastest, safest and most reliable delivery method possible. We will select the appropriate delivery method and carrier when you order.

Our prices for delivery reflect the size of product, the value of your order and the level of service you require.

We want to offer our customers the best value for money prices that we possibly can and give you the choice of collection, delivery only, or delivery and assembly.

Where possible we use our own expert delivery team, however in some instances due to logistics we may employ the use of a 3 rd party courier service.

Collection

We will place your order with our trusted manufacturer/supplier partners and arrange for delivery to our store in Newark.

We will keep you informed every step of the way and contact you when the item arrives.

You simply collect from our premises and take your item(s) home yourselves.

This is a FREE service, and many of our customers choose to do this to take advantage of the low prices this allows us to offer you – many retailers simply add the price of delivery into their products, and you are paying for delivery whether you like it or not!

Assembly/Construction

Many items are delivered from suppliers semi constructed for ease of transportation purposes. If you require an assembly service, just let us know.

Doorstep Delivery

Larger items will be delivered to your door by our own delivery service.

Some larger and heavier items will be delivered by our Two Person delivery team to the entrance door of your dwelling and delivered over the threshold into Your Home. This service is simply a drop off into Your Home, and you will be required to assemble your purchase and remove all packaging yourselves.

This service is offered FREE for all orders to the value of £1000 and above, anywhere within the UK mainland.

Orders up to £999 in value can be delivered at the discounted rate of £29 per delivery for local shop direct orders. From £39 for online orders.

Room of Choice Delivery

Items will be delivered by specialist carriers to a room of choice in your home. From £29 for local shop direct orders. From £59 for online orders.

Room of Choice and Assembly Delivery

Items will be delivered by specialist carriers to a room of choice in your home. All assembly will be carried out by our highly trained team who will remove all packaging for you and set up your purchases to your requirements.

Online orders

Please be aware that our internet service offers a door-to-door delivery or a room of choice delivery service only. This enables our internet prices to remain competitive for you.

If you are ordering your product online and require an assembly service, please call us prior to placing your order to discuss your requirements.

There will be an additional charge for this service dependent on your location, access and the product being ordered.

Non UK Delivery - Online Orders

There will generally be a surcharge of £129.00 to deliver offshore. However, dependent on the item weight and cost this can vary. Please contact us for further information. In any case we will contact you when placing your order to ascertain that you still wish to go ahead.

IMPORTANT - To guarantee a smooth delivery:

Please ensure that your home is prepared and accessible.

Please remove potential obstacles and any fragile or valuable objects from the delivery path.

Please ensure that when placing your order, you have made us aware of any access issues such as narrow entrance, above ground floor entrance, lifts, or stair access.

Please ensure that you measured the space intended for the product. There will be a further charge for redelivery of items refused/not delivered due to access/size issues.

Direct Shipping

Some items are suitable for direct shipping to you and will be delivered to you by the manufacturer /supplier.

You will be notified during the order process if this is the case.

Returns and Cancellations

We want you to be delighted with your product and will work with you to arrange a suitable replacement, carry out a fully guaranteed repair, or cancellation of your order.

We comply with all legislation and legal requirements and promise to work with you to reach a satisfactory outcome.

For all queries, returns and cancellations please contact our store on 01636 859111, or email us at enquiries@yourhomefurniture.co.uk

Contact - Your Home Furniture of Newark - Checkout

YOUR HOME NEWARK RETURNS REFUNDS & CANCELLATIONS

We want you to be delighted with your product and will work with you to arrange a suitable replacement, carry out a fully guaranteed repair, or cancellation of your order.We comply with all legislation and legal requirements and promise to work with you to reach a satisfactory outcome.

Store purchase:

If you made your purchase direct from our store in Newark and wish to return it or cancel an order, please call the store on 01636 859111 or email enquiries@yourhomefurniture.co.uk.

Online purchase:

If you made your purchase online, please check/read the following information.

These terms do not affect your statutory rights and are in addition to The Consumer Contracts Regulations 2013 (CCR) requirements.

CCR applies only to purchases made by an individual (consumer) and not a business transaction, or where items are delivered to a business address.

If you are a business wishing to return items, please contact our Sales Team for advice on 01636 859111 or email us at enquiries@yourhomefurniture.co.uk.

We carefully select our products and hope you will be happy with your purchase; however, there may be times when you feel you need to return an item to us.

For any return’s enquiries, call us on 01636 859111 or email us at enquiries@yourhomefurniture.co.uk. We will endeavour to get back in touch with you within 1 working day.

Faulty, Damaged or Incorrect Item/s

Apologies if any of the item(s) you have received are faulty, damaged, or incorrect. Please notify our Sales Team as soon as possible and we will rectify the problem with as little inconvenience to you as possible. Please note you have 14 days from the day after you receive the goods to advise us of the above.

Unwanted Item/s

There is no need to worry if you have had a change of heart with your purchase, provided you are a consumer (not a business customer), you have the right to cancel either all or part of your order and return the products to us. Under the Consumer Rights Directive, you must notify us of your intent to return the products within 14 days from the day after you receive your order. From this point all of the products must then be returned back to us within 14 days.You are responsible for both the cost of the return and the goods themselves whilst in transit until they reach our store, and signed for by a member of staff. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers (we would recommend you use a trackable service to return items). And subject to it being the entire original order that has been returned we will refund both the cost of the products along with the original standard delivery cost charged at time of order, even if a priority service was paid for at the time of order.Please ensure that the goods are unused and are in a perfect, complete and re-saleable condition (this does also include the product packaging, labels and instruction). If the products are returned to us damaged or worn, we may deduct a reasonable fee from the refund to cover this.If there are any incomplete items returned to us, we will not be able to refund you. You will be held responsible for any other charges incurred in connection with your order, for example, delivery charges etc.Upon receipt of your return you will be refunded for the amount paid for the goods. A refund/exchange will be actioned by Your Home Newark within 14 days of receipt of the goods. Please note no refunds will be given for the delivery cost of returning the unwanted goods to us.

Items Lost When Returning

Please note that Your Home Newark are not accountable for any item/s lost whilst they are being returned. You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method which requires a signature upon delivery.

Refunds & Replacements

Personalisation & Modification of Products - No refund or exchanges will be given on items produced or modified at any time to your specification.

Made to order furniture and sofas

These special items cannot be cancelled once they have been manufactured, however in some special circumstances we may still be able to take return of these items, but a restocking fee of up to 40% may be applicable.

Returns address

Your Home Newark Returns DepartmentUnits 10 & 11 Beaumond Cross Shopping CentrePortland StreetNewarkNottinghamshireNG24 4XG

01636 859111

enquiries@yourhomefurniture.co.uk

Contact - Your Home Furniture of Newark - Checkout