Electro-Voice EVOLVE 70 Column Loudspeaker System

Return & Shipping:

At the time when your order is shipped, you will get an email affirming shipment to the same email address you used while submitting your request.

In the event that an item you ordered is out of stock, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select an available product, or cancel your order. We will ship the item to you as soon as it is in stock. In the event that your order is cancelled you will be contacted via email.

Delivery Time

All orders are shipped via ground carriers. All in stock Items usually ship within 7-10 days, unless generally noted on the item detail page. Deliveries can take an additional 2-4 weeks after the shipping date, depending on the destination. THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Our carriers will get in touch with you ahead of time to set up a delivery time frame with you. We offer free shipping in the continental United States on most of our products. Alaska & Hawaii excluded. Please refer to our delivery acceptance instruction for further details.

Delivery

Shipping furniture, mattresses and massage chairs is no simple task. A large portion of our products are not shipped using your traditional package delivery services are palletized and shipped via ground freight using companies that you may or may not be familiar with. Overall, we offer the following delivery services for our products:

Little Parcel

Whenever possible we will ship smaller, lighter items via UPS or Fedex. These shipping companies give the quickest and most reliable services. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse. We do not require a signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Curb Side Delivery

Accessible for selected products unless otherwise noted. Curbside delivery by definition implies the trucking service will park in front of your delivery address and you will need to receive the product outside. Isingtec will not be held responsible to damage of the product, personal injury to someone or any other issue that can arise due to handling the product from the curbside to the inside space. If the service requested prior to arranging a delivery time is curb side, the customer may not modify this request to a white glove delivery for any reason.

Premium white glove delivery

Available for selected items (massage chairs, mattresses and furniture) at an additional cost depending on the item and the destination. This delivery service provides carrying the product up to a 2nd floor of your residence and installing the products to the room you choose. Once the product is in the room, the installer will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). Any charge that is paid by the consumer for shipping does not constitute white glove delivery unless otherwise stated "White Glove Delivery" Please note: the shipper will not connect any electrical or component wires. The shipper will not fix mirrors or artwork on walls as per law: our delivery personnel are not licensed contractors. Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator.

Isingtec offers a White Glove Delivery Service at an additional charge with installation for large items such as massage chairs, mattresses, bed frames, adjustable foundations and furniture. Please note some areas are not eligible for white glove service, it is best to call before to get a quote and availability (888) 376-9908.

Important: Delivery Acceptance Instructions

Items prior to being shipped out are thoroughly inspected by quality control. Because of this, all products are received in good condition UNLESS damaged in transit.

You have both a right AND a responsibility to inspect all items carefully during the delivery.

Customers who sign for delivery and do not notate "Damage upon delivery" assume responsibility if merchandise is damaged. If the product itself appears severely damaged or it’s the wrong item you must take pictures of the packaging when being unloaded or while in the truck, you should submit the pictures and you may refuse the delivery. Please notify Isingtec of refusal so we can anticipate the return and send out a new item.

Please make arrangements to prepare yourself and have help upon delivery of your merchandise as most deliveries consist of large and heavy items. At the time of delivery, open the items out of the packaging to check for damages in presence of the driver. If the truck driver is not willing to wait for you to inspect the actual item, you MUST write: "TRUCK DRIVER REFUSED TO WAIT" and “DAMAGED UPON ARRIVAL” on the delivery receipt.

If the packaging or product has any damage, or if there is any reason you are concerned with the delivery:

If it is damaged, you MUST write “Product Damaged” on the tracking company's receipt called proof of delivery or the Bill Of Lading (BOL) prior to signing off.

If anything is missing, you MUST list the missing items on the delivery receipt.

You MUST retain applicable packaging materials, and notify us immediately at (888)376-9908.

Take pictures of the damaged items immediately.

File a claim within 24 hours using form:

In the event that damage is not noted on the waybill when signed "received in good condition", on the delivery receipt or the applicable packaging materials are not retained, would make it impossible to file a claim with the tracking company. In this case, it will be impossible for us to help out with any claim filed.

Unavailability or Refusing delivery

Once a customer rep notifies you about your order ready to ship, you must make yourself available on the scheduled date to accept delivery. The trucking company will call you to schedule the date and time frame for delivery. If you are not available or unable to take a scheduled delivery, the tracking company allows up to 3 days to reschedule. After 3 days, a storage fee will be charged and redelivery fees may apply.

If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the ACTUAL freight charges for both ways and a restocking fee.

If by some reason you are not available or you refuse delivery of the merchandise you will be liable for daily storage fees assigned by the carrier.

Return & Exchange Policy

KARAOKE

Please use our online RMA Request Sysem to request a Return Authorization number or you can contact Isingtec's Return Department at (888) 376-9908 to get your Return Authorization number. Any item shipped back to us without an RMA number will not be processed or accepted.

Please write the return authorization number clearly on the return label of the shipping carton and put the return invoice inside the box. Once issued, RMA numbers are only valid for 10 business days in which the item must be returned to our facility by. RMA numbers will not be extended or reissued. You must contact the manufacturer for service if you do not return the item within this time period.

Include a copy of your original invoice.

Include a note explaining the reason for the return and request for a refund or exchange.

All returned items must be in original, unaltered condition with all accessories, manuals and warranties.

Package must be shipped in a shipping box with sufficient packing materials, the same way you received your package.

We suggest you insure your return shipment to protect against damage or loss. Isingtec is not responsible for items lost or damaged in transit.

Shipping charges are non-refundable.

Isingtec cannot accept collect and postage-due shipments. Please allow 3-5 days for your RMA to be processed from the day we received your package.

How Will the Refund Be Issued?

Isingtec accepts cash, check, most major credit cards and PayPal so you will be refunded through the original payment except for in-store cash purchases over $100. All in-store cash purchases over $100 will be credited back to you in the form of a check from Isingtec. In the event that a credit card you used is closed or expired, we will still process the refund through the same credit card and your credit card company will allocate the funds to your new account. If you have no open accounts with that particular credit card company after the RMA is processed, Isingtec will issue you a check.

When Will the Refund be Received?

PayPal refunds appear instantly once processed. Credit card refunds may take up to 24-48 hours for the credit to appear in your statement once issued. For in-store cash purchases, cash or a check for transactions over $100 will be issued immediately once we inspect and process your RMA at the time of your visit.

1.Non-defective

We will gladly issue a full refund in 30 days of your receipt minus the shipping and handling fee. Customers are responsible for the shipping costs associated with the return of non-defective hardware. If you received free shipping on your order, that cost will be deducted from your refund or credit at the rate of $7 + $1 per pound of your package. All non-defective returns of hardware will be charged a 15% restocking fee per industry standard. *Please note all Hard Drive based machines are customized and cannot be returned or refunded once the machine has been shipped.

2.Exchanging Defective

If an item is found defective, please call our customer service as soon as possible 888-376-9908 or request here. If we determined the problem is due to manufacturer defect, Isingtec will reimburse your shipping cost up to $25. We will ship you a new unit once we receive your merchandise. Merchandise initially returned as defective, whose defect cannot be verified, damaged due to human error, or intentional destruction will incur a minimum 10% restock charge as well as any related shipping costs.

3.Exchange (Karaoke Products) All replacement systems are shipped via UPS or Fedex. However, customers have the option of paying for the difference of an expedited shipping method.

No refunds/exchanges (karaoke hard drive, open box, clearance, hot deals). If the item is found defective, Isingtec will gladly provide service repair for the item. All open box karaoke items carry 1-month in store warranty.

Returning for an Upgrade

If you are not satisfied with your item and wish to upgrade, please contact our sales department by calling (888) 376-9908 or email info@isingtec along with your order number and one of our sales associates will get back with you within 24 hours. We will apply the full purchase price of your original purchase (excluding shipping and handling cost) toward the upgrade. The customer is responsible for all shipping costs relating to the upgrade. All returns must be in original condition, subject to approval.

5.Beyond the 30 day Coverage Period Karaoke Products

If your purchase is beyond our 30 day coverage period for defective hardware, please contact the manufacturer. We can assist you in getting in contact with the manufacturer for service work if needed. Isingtec is not responsible for any fees related to shipping costs, repairs, exchanges or refunds.

MASSAGE CHAIRS:

Return Policy:

This policy is applied for online (out of state) customers only.

If you would like to return your massage chair, you have 30 days to do so. Customers are ONLY responsible for the shipping charges incurred. When the returned massage chair has been received and inspected, you will receive credit for the total of your purchase minus the both way shipping fees. White Glove delivery is a service and is, therefore, non-refundable. Refurbished and Open Box items are sold as is and are not eligible for a return.

Exchange Policy:

Customers have 30 days to exchange their massage chair for another model. The customer is responsible for shipping fees and white glove delivery fees (if applicable). If the massage chair is defective, we will exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non-defective chair, it cannot be returned.

How Do I Return My Product?

The return process is simple. Just contact our customer service department 888-376-9908 or click here to use our online return system. Please be sure that the item is returned in its original condition and that it is packed in its original boxes. Products returned improperly will not be accepted. Restocking fees and return shipping charges will apply.

Cancellations

We usually ship orders within 24 hours, if you choose to cancel your order after your massage chair has shipped, you will be responsible for any shipping charges incurred as well as a 3% processing fee.

MATTRESSES

Exchange:

Your new mattress will take time to adjust to your body and we encourage you to sleep on it for a minimum of 30 nights to allow for this adjustment period.

However, in the event you are not comfortable within 100 nights from original delivery, we will do our best to match you to the correct mattress. You may exchange your mattress one time only with a processing fee of $99.99 plus all delivery/shipping charges. Exchange value must be equal or greater than the original merchandise.

Exchange is not valid on warranty exchanges, clearance merchandise, floor models, pillows, mattress protectors, power/adjustable bases, furniture and other accessories. In compliance with strict national and state bedding laws, and as detailed in the manufacturer's warranty, Isingtec is unable to warranty or exchange a mattress that is stained or unsanitary.

Participation may vary. See store for details.

Damaged Items:

Upon the arrival of your shipment, whether it was shipped small package or by truck, please take the time to inspect your item to make sure that it was not damaged during transit. The inability to note a damaged product at the time of delivery may result in automatic forfeit of the ability to return the item, or have the item covered under shipping insurance. We urge you to not only inspect the outside of the package, but also to immediately open the item and make sure that it is 100% intact. If the item appears damaged please have the driver make note of it, if it looks damaged beyond use please refuse the shipment. This is to make sure that you will be covered by the carriers insurance. If there is a problem with damaged product we will work very hard to get you a replacement as quickly as possible.

Curbside or white glove

When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery.

Take pictures of the damaged items.

Email pictures to info@isingtec.com

We will ship replacement parts or an entire new order if needed.

Shipment Refuse

If a customer refuses shipment on a non-damaged delivery they are subject to all return fees as if it were a returned item.

FURNITURE

All shipments should be inspected upon delivery, and any claim should be made within 24 hours of receipt of merchandise. Items that are not damaged are subject to a 25% restocking fee and notification of return must be made no later than 24 hours after receipt of merchandise.

Orders returned without the original packaging will have a minimum of a 25% restocking fee, if approved by manager to return without the original packaging, this will depend on case by case basis and what type of product it may be.

If a customer requests to return within 24 hours from when they received it and it is still in the original packaging, there will be a minimum of a 15% restocking fee depending on the brand of the product in addition to shipping fees will be added as well.

Should the customer request to return merchandise after it was delivered, return reason: no longer needed, no longer wanted, changed mind or accidental order, customer will be responsible for the return shipping fee's as well as the original shipping fees we the seller paid to have the order delivered originally.

Shipping charges are not refundable. Buyer responsible for repackaging and return transportation. Returned items must be shipped back to Isingtec in its original packaging, with no signs of use, wear or damage. Upon receipt, Isingtec will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return.

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