Elastonet™ - Secure Elastic Cargo Net

At Elastonet™ , we ensure your order arrives with care right to your door.

Shipping Times:

•Orders are shipped within 2 to 3 business days.

•Once shipped, delivery typically takes 1 to 2 weeks depending on your location.

Free Shipping:

•Enjoy free shipping & priority shipping options. You will see your shipping options at the checkout.

Where We Ship:

•Proudly based in Sydney, Australia, we ship worldwide.

Tracking Your Order:

•Once your order ships, you’ll receive a tracking number via email so you can follow your delivery every step of the way.

•Tracking updates may take a few days to become active - don’t worry, your estimated delivery timeframe remains accurate.

Shipping Costs:

•Calculated at checkout and may vary based on location and order size.

Order Changes:

•Please notify us immediately if you need to make changes.

•Custom and pre-ordered pieces cannot be exchanged for other designs.

Item Not Received:

•If your order hasn’t arrived, even with a delivery update from the courier, please first contact your courier.

•If the issue persists, reach out to us at

support@elastonet.com

Incorrect Shipping Address:

•Double-check your address before completing your order.

•If you notice an error, contact us immediately. Once processed, address changes may no longer be possible.

Need Help?

•For any further inquiries, our team is happy to assist:

support@elastonet.com

Email or Phone - Elastonet - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging with labels and stickers. You’ll also need the order number and the order confirmation email. To start a return, you can contact us at support@elastonet.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@elastonet.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@elastonet.com.

Email or Phone - Elastonet - Checkout