Elastic Posture Support Straps

At CartLock, we're committed to getting your order to you as quickly and efficiently as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are processed within 1 to 3 business days after they are placed.

Orders are processed Monday through Friday, excluding major holidays. Once your order has shipped, you'll receive a shipping confirmation email with tracking information (when available).

Estimated Shipping Times

Delivery times begin after your order has been processed.

Destination

Estimated Delivery Time

United States

5 to 10 business days

Canada

6 to 10 business days

Europe

6 to 10 business days

Australia

6 to 10 business days

New Zealand

6 to 10 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Delays

While we work hard to ensure timely delivery, shipping delays may occasionally occur due to factors outside of our control, including:

Weather conditions

Customs inspections

Carrier delays

High shipping volumes

Public holidays

Incorrect or incomplete shipping addresses

We appreciate your patience should any unexpected delays arise.

Tracking Your Order

Once your order has been shipped, you'll receive an email containing your tracking number (when available).

Please allow 24 to 72 hours for tracking information to update after your package has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided and your order has already shipped, CartLock cannot guarantee replacement or reimbursement. If the package is returned to us, additional shipping charges may apply to resend the order.

Lost or Stolen Packages

If your tracking shows your package has been delivered but you have not received it, we recommend:

Checking around your delivery location.

Asking household members or neighbors.

Contacting the shipping carrier directly.

While we'll do our best to assist you, CartLock is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

Customs & Import Fees

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

Any applicable customs charges are the responsibility of the customer.

Questions?

If you have any questions regarding your shipment or need assistance with your order, please contact us at:

Support@cartlock.shop

Contact - CartLock - Checkout

At CartLock, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition you received it.

Include any original tags (if applicable).

Be returned in its original packaging.

Be accompanied by your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at:

Support@cartlock.shop

If your return is approved, we'll provide detailed return instructions. Returns must be authorized before being shipped back. Items returned without prior approval may not be accepted.

Please send approved returns to:

Cart Lock1558 S State St.Vineland, NJ 08360United States

If you have any questions about a return, you can contact us anytime at Support@cartlock.shop .

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at Support@cartlock.shop with your order number and photos of the issue. We'll review the situation and work quickly to provide an appropriate resolution.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

Perishable goods (such as food, flowers, or plants)

Custom or personalized products

Personal care and hygiene items (including beauty products)

Hazardous materials

Flammable liquids or gases

Additionally, we do not accept returns on:

Gift cards

Final sale or clearance items

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The quickest way to exchange an item is to return your original purchase (once approved) and place a new order for the item you'd like instead.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without providing a justification.

Returned items must be:

Unused and in their original condition.

Returned with all original packaging and tags.

Accompanied by proof of purchase.

Refunds

Once we receive your return, we'll inspect the item and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:

Support@cartlock.shop

Contact - CartLock - Checkout