Elara Arched 110" Modular Electric Recliner Sofa

Our rapid growth aligns with our commitment to enhancing your shopping experience. To ensure you receive your furniture quickly and efficiently , we have established one strategic warehouses on the West Coast of the United States. In order to improve the delivery efficiency for the customers in the United Kindom, Houlte also set up a strategic warehouse in Hongkong. This allows us to deliver your products faster and more effectively.

US NOTE: To provide a better shopping experience, our bi-coastal warehouses significantly reduce operational time from container unloading to storage. This allows us to cut logistics costs and offer free and fast delivery. It means that every time you shop with us, you can enjoy a seamless and reliable delivery service.

UK NOTE: Due to the different specifications of British lighting fixtures compared to those in the United States, and the fact that some furniture comes with plugs and wires, it needs to be shipped from a warehouse in Hong Kong. Please refer to the following for specific delivery time and cost.

US REGION

For Non-Fast Delivery items

Pre-Sale Funiture Lead Time

Process Time: 2-3 weeks

Shipping Time: 4-6 weeks

Pre-Sale Light Fixture Lead Time

Processing Time: 2-3 weeks

Shipping Time: 3 weeks

For Fast Delivery items

Warehouse In-stock Lead Time

Shipping Time: 4-6 days

US Note: Regarding the Pre-Sale products, according to specific size and weight of product, HOULTE will decide whether to send it by air or sea. During the process of final delivery of goods, the express delivery fee or truck delivery fee shall be borne by HOULTE. However, any assembly costs incurred will be borne by the customer themselves. All applicable taxes are included in the listed price.

OTHER REGIONS

Sea Freight

•processing Time: 5-7 business days

•Delivery Time: 4-6 weeks

Air Freight

•processing Time: 5-7 business days

•Delivery Time: 2-3 weeks

OTHER REGION Note: The unit price of HOULTE's products covers the shipping cost, but customers need to pay the taxes incurred by customs clearance after the goods arrive at the destination port.

States outside of the shipping range include: Alaska, Hawaii, the Virgin Islands, and Puerto Rico.

Shipping Guidelines

Free Standard ShippingYour items will be delivered by courier (such as UPS or FedEx) to your front door. Some deliveries may require a signature upon receipt, depending on the carrier and shipment type. These items may require self-assembly. Once your order ships, we will notify you by email. Please be sure to monitor your email and tracking updates to ensure you receive your delivery.

Free Threshold DeliveryIf you select threshold delivery, your items will remain in their original packaging and be placed on the ground floor of your home, entryway, or first dry area (such as a garage, front porch, or lobby). For apartment buildings, items will be placed at your unit door, the building lobby, or property office. Someone 18 years or older must be present to sign, confirming that the items have been received, inspected, and are in good condition.Please note: This service does not include assembly, installation, or packaging removal.

You are responsible for moving the furniture from the drop-off area into your home. You are also responsible for assembly, placement, unpacking, and clean-up of all packaging materials. Any damage incurred while moving or assembling the furniture will be your responsibility.

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Our Promise to You

At Houlte, we believe that customer satisfaction is paramount, and we are dedicated to upholding the highest standards of quality and service. If you are ever unsatisfied, we will do our best to make things right.

100-Day Easy Returns

Your satisfaction drives us. If your Houlte purchase falls short of expectations, we accept returns and exchanges of eligible items in new and unused/resealable condition, in our sole discretion within 100 days of receipt with valid proof of purchase.

The Return

A 20% restocking fee applies to non-defective returns, excluding manufacturer defects or transit damage. This fee will be deducted from your refund.

Only items in as-new condition can be returned. Products with scratches, stains, damages, drilling, or any other modification will not be accepted.

Returns must include all original packaging materials to ensure safe transport. Items returned without the original manufacturer's packaging may not qualify for refund eligibility.

Certain items cannot be returned, exchanged, or canceled, including: clearance items, final sale items, or items damaged through normal wear and tear after delivery.

The Refund

A 20% restocking fee applies to non-defective refund requests during shipment or after delivery. This fee will be deducted from your refund. If the original packaging is missing or has been discarded, an additional $59 repackaging fee will also be deducted from your refund. Charges for Freight Carrier and White Glove Delivery services are non-refundable once the service has been rendered. If the return is caused by the consumer, the consumer should be responsible for the return shipping fee. The specific fee should be based on the express company you choose. If the return is due to our reasons, such as the goods received being damaged or incorrect, the consumer is not required to bear the return shipping fee.

Damaged or Defective Items

We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.

Upon delivery, promptly inspect your item and report any damage within 24 hours to file a claim. If storing items for extended periods (e.g., during renovations), you must inspect them before moving them into storage, as the 24 hours claim window remains strictly applicable. If damage is noted, accept delivery and document "damaged upon arrival" with the carrier’s acknowledgment. Please provide clear photographs of both the item and its original packaging. Valid claims will be resolved through standard shipping replacements, partial discounts for minor defects, or local repair reimbursements at our discretion.Return Process

Proof of Purchase

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase.

Valid Order Number

Take photos of items including the Houlte logo and product label

Email address used at the time of purchase

Transaction ID of credit card / PP used at the time of purchase

We are unable to accept any items for return or exchange without proof of purchase.

Refunds Handling Time

Refund-only requests (no return required) will be processed within 3 business days of approval.

For returns requiring item shipment, refunds will be processed within 7 business days after we receive all items at our warehouse.

Refunds will be issued in the original form of payment. For credit cards, depending on your card issuer's policy, it may take up to 3 to 5 business days for the refund to appear on your account. Order Change or Cancellation

You can modify or cancel your order within 24 hours and before the item is shipped without incurring any fees, provided the cancellation is initiated within the timeframe permitted by our website. Your shipment will be processed and any changes or cancellation from thereon will incur a 20% restocking fee.

Upon canceling items in your order, the total value of the original discount voucher will not be redistributed. However, the remaining items will retain their initial discount value. Discount codes and vouchers are single-use and non-transferable, except where specified in the Order Change and Cancellation Policy.

Why Do You Have a Restocking Fee Policy for Returns?

Accepting returned items places a substantial burden on our operations. The process of receiving, inspecting, and restocking merchandise requires extensive time, effort, and resources from our team. Furthermore, a significant portion of returned products cannot be resold due to improper packaging or transit-related damage. To offset these operational costs, as well as the cost of return shipping fees that we incur, we have to impose restocking fees on returned items.

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