EDDA BALLET FLATS BONE WOVEN LEATHER

WHAT ARE OUR SHIPPING FEES

Free Ground Shipping is only valid on orders $125 or more and for shipping addresses in the United States excluding Alaska, Hawaii, U.S, Virgin Islands, Puerto Rico, Guam, military and air force bases. Orders below $125 after discount will be charged $8.95 for Standard shipping.

WHAT ARE OUR SHIPPING OPTIONS

SHIPPING OPTIONS WITHIN THE 48 STATES

Shipping Method

Delivery Time

Cost

Standard

3-7 business days

Free - on orders $125 or more. Otherwise $8.95*

Two Day^

2 business days

$20

Next Day^

1 business day

$30

* Shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free Shipping promotion may not be combined with any other offers unless explicitly noted.

^ There is no expedited shipping outside the 48 states. We do not offer Two Day or Next Day delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands and Military bases.

EXPEDITED SHIPPING METHODS / DELIVERY TIME^

Before 1PM ET*

Two Day

Next Day

SUN

WEDS

TUES

MON

WEDS

TUES

TUES

THURS

WEDS

WEDS

FRI

THURS

THURS

MON

FRI

FRI

TUES

MON

SAT

WEDS

TUES

* Two Day and Next Day orders must be submitted by 1:00 PM EST. If the order is placed before 1:00 EST then you can use the chart above to see when it will arrive. If the order is placed after 1:00 EST then add one additional day. We do not ship on holidays such as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas

^ We cannot guarantee delivery dates will be met for expedited shipping methods on clearance merchandise because clearance merchandise is in very limited supply and it may take additional days to process and ship. Item must be in stock. Pre-order and backorder items will ship on or about their expected ship date. There is a small chance that certain preorders or backorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled. Refunds usually reflect in 3-5 business days.

WHERE DO WE SHIP

UNITED STATES / 48 CONTIGUOUS STATES

We strive to get your merchandise to you as quickly as possible. Free Ground Shipping is only valid on orders $125 or more in the 48 contiguous United States. Orders below $125 will be charged $8.95 for Standard shipping. Most orders are shipped within 2 business days after they are placed. We ship all orders in the continental US via FedEx. Orders arrive within 3-7 business days unless Next Day shipping was selected.

HAWAII AND ALASKA CUSTOMERS

The cost for shipping is $24.95 per order. Items going to Hawaii and Alaska are shipped via FedEx and arrive within 7 business days.

US VIRGIN ISLANDS, PUERTO RICO & GUAM CUSTOMERS

The cost for shipping is $24.95 per order. Your order will ship via FedEx from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

MILITARY/AIR FORCE BASE CUSTOMERS

The cost for shipping is $14.95 per order. Your order will ship via FedEx from our facilities to our shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

WHAT ARE OUR PROCEDURES

SHIPPING CONFIRMATION EMAILS

We will send you a shipping confirmation email when all or part of your order is shipped that will include the FedEx tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.

SHIPPING IN MULTIPLE PACKAGES

If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.

TRACKING YOUR ORDER

1. Click on the Order Tracking link in the footer of each page. You will need your order number, billing last name and billing zip code.2. Log in to My Account and go to the My Orders section. From there you will be able to choose which order you'd like to view and you will have an option to track the order.3. You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the FedEx tracking number.

DELIVERING YOUR PACKAGE

We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).Most items are available to ship in 1-2 business days unless otherwise noted.

SHIPPING CANCELLATIONS

If your order includes pre-order items, there is a small chance that certain preorders may be cancelled, based on demand. You will receive a cancellation email if your order will not be shipped.

We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the RETURN CENTER

* Return via mail:

You can print a shipping label and drop off your return at a FedEx location. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable. Refunds are always issued to the original method of payment.

To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. Start by visiting our RETURNS CENTER .

Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.

PLEASE NOTE: 'FINAL SALE' ITEMS MAY NOT BE RETURNED OR EXCHANGED

Dolce Vita guarantees against manufacturer's defects. Normal wear and tear does not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing INFO@DOLCEVITA.COM , live chat or calling 1-877-525-2833 .

Dolce Vita merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.