EDC Tap - Default Title

Here’s everything you need to know about shipping your new bike or gear from our shop to your doorstep.

Shipping in the United States:

We ship to just about any address in the good ol’ U.S. of A! Just keep in mind, some products have restrictions. When you hit that order button, we’ll provide shipping and delivery estimates based on the availability of your items and the method of shipping chosen.Here’s the scoop: expect 2-4 business days of handling time before your order hits the road (or trail). Once shipped, we’ll use the method you chose—like Next Day Air if you’re in a rush!

Shipping Rates:

Shipping rates are weight-based, and all item weights will be rounded up to the next full pound. So if you’re hoping for a magic discount, know that shipping companies play by their own rules!

Build Time:

Every bike we sell needs some love and care—aka a build time! Currently, that’s around 2-3 weeks. Yes, we know it’s a wee bit of a wait, but great things are worth it!

International Shipping:

We’re not just confined to the U.S.—we can ship many items outside! Check the specific product pages for any shipping restrictions. If you’re ordering internationally, don’t forget you’re responsible for any taxes or VAT. Pro Bike Supply can’t guarantee specifics on those fees, so keep your eyes peeled! Have a unique shipping request? Drop us a note in your order.

Free shipping:

Free shipping? Yes, please! But only on orders over $50 headed to addresses within the contiguous US. Just a heads-up: some items like discounted gear, trainers, frames, and bikes might not qualify.Here are the details:FREE SHIPPING DOES NOT APPLY TO:

•Trainers

•Bikes under $3000

•Select bikes/framesHeads Up: There’s a $150 shipping fee for complete bikes under $3000.

Damaged in Shipping?

If your bike or wheelset arrives damaged, reach out ASAP! We’ll sort it out quicker than you can say "new handlebars," offering replacement parts or credits to keep you rolling smoothly.

Contact - Pro Bike Supply - Checkout

The Basics:

You can return most new and unused items within 45 days of delivery for a full refund—just remember, items marked “Final Sale” are not eligible.

1) Full MSRP and up to 15% off - Full returns (excludes bikes, frames and custom wheels)

2) All items marked 15-30% off - 10% restocking fee back to your original form of payment OR received a refund in full in the form of store credit

3) All items marked Closeouts or Open Box, New are not eligible for return

Frame Returns:

Returning a frame? No problem! We’ll take it back, but there’s a $50 + 10% of your purchase price restocking fee, and you’ll handle the shipping back to us. Keep it clean, folks!

Wheels & Wheelsets:

Wheels and wheelsets are also on the return list, but we’ve got the same deal—$25 + 10% of your purchase price as a restocking fee. You’ll be responsible for shipping them back.

Complete Bikes & Custom Wheelsets:

Heads up! Custom bikes and wheelsets don’t qualify for any refunds or credits since they’re built just for you. If you back out before we start building, your deposit is refundable. If it's already rolling out the door, that deposit turns into a Pro Bike Supply Online Gift Card for future rides.

Return Shipping:

Shipping and Returns:

- Refunds for eligible returns are not subject to a fee for the free shipping that was paid to ship your order to you.

- Return shipping is always the customer's responsibility unless you received a damaged or incorrect item. We recommend shipping using a service that provides tracking and insurance. We are not responsible for returns that are lost or damaged in transit back to our offices.

- Any fees for paid shipping is never refundable (e.g. If you pay for overnight shipping and then request a return, the portion you paid for the shipping will not be included in the refund)

Bikes or frames with cosmetic damage from shipping are not excluded from the return policy. Bikes/frames that are received with non structural cosmetic damage are subject to a partial refund consistent with the original manufacturers guidelines (e.g. free jersey or $50 credit for a minor paint chip). For damage deemed more severe a claim will need to be filled with our shipping insurance company within 48 hours of receiving your package. Please contact us immediately, keep all packaging materials and refrain from assembling your bike/wheels until we give you the go ahead.

Damaged in Shipping?

If your bike or wheelset arrives damaged, reach out ASAP! We’ll sort it out quicker than you can say "new handlebars," offering replacement parts or credits to keep you rolling smoothly.

The Final Sale Rule:

Takeoff or open box parts? FINAL SALE! No returns or refunds for those. Gloves, pads, and apparel can be returned within 45 days, but they must be brand new, unworn, and unwashed.

Refund Process:

Refunds can take 7-10 business days to hit your account once we’ve processed it. We work fast (within 2 business days), but banks can take their sweet time. You know how it goes.

International Customers:

If you’re riding from across the globe, you’ll cover return shipping costs, as well as any taxes and duties imposed.

No Exchanges:

Need something different? No problem! Just return the item and place a new order. Easy peasy.

Not Sure About Eligibility?

Drop us a line at orders@probikesupply.com if you’re confused—we’d love to help!

Ready to Return? Here’s What to Do:

1. Click the "Start a Return" button below.2. Gather your new and unused items, along with all original packaging.3. Safely package everything up and ship it back. We recommend a shipping service with tracking and insurance, because once it leaves your hands, we can’t rescue lost packages.

What if Your Item’s Defective?

Bad news—if it’s been used or installed, the original manufacturer’s warranty kicks in! We can help with the process, but the local bike shop might be your quickest route. Reach out at orders@probikesupply.com or call us at 855-777-BIKE.

Thanks for being part of our cycling family! We appreciate you and want to keep the good vibes rolling, even during returns! Happy cycling!

Contact - Pro Bike Supply - Checkout