ECM Distributor 58mm

Thank you for choosing Di Pacci Coffee Company USA for your shopping needs. We would like to provide you with important information regarding our shipping policy and shipment processing time. Shipment Processing Time:

•Same Day dispatch for orders placed before 12PM

•All orders are processed within 1 business day of receipt

•Orders are not processed or shipped from Friday, 3 pm EST through Sunday, or holidays

•If we are experiencing a high volume of orders, shipments may be delayed by a few days

•If your shipment experiences a significant delay, we will contact you via email or phone

Shipping Partners:

DHL Express: DHL is used mostly for shipping commercial coffee machines, home coffee machines, grinders & accessories. Customers are given Tracking Details upon booking. DHL is the most safe, secured, fast & transparent courier service.

Third Part Courier : Third Party Courier is used for shipping mostly accessories or small items. Third Party Courier is used for small items such as accessories. Customers are given Tracking Details upon booking.

Shipping Rates and Delivery Estimates:

Shipping charges are calculated based on weight & dimension of the product, address of the shipping. In case of any wrong charges due to wrong measurements, we will communicate with the customers in order to arrange the right charges for the shipping.

Additional cost may be needed, if there is any issue with location or parcel dimension. In that case, our office representative will contact you.

Order Amount and Shipping Costs:

•Standard shipping cost will be provided to all orders

Shipment to P.O. Boxes or APO/FPO Addresses:

Di Pacci Coffee Company ships to addresses all over the world.

Shipment Confirmation and Order Tracking:

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

Di Pacci Coffee Company is responsible for customs and taxes applied to your order. All fees imposed during or after shipping are handled by team dipacci (including tariffs, taxes, and other costs).

Damages:

Di Pacci Coffee Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:

We currently ship internationally with our courier partner DHL for international deliveries, and we use courier partner TNT for New Zealand shipping.

Incorrect Shipping Addresses and Refused Delivery:

We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded. Di Pacci Coffee Company USA will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments:

If you didn't receive your order but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

•Call +16467740590

•Email us at support@dipacciusa.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Contact - Di Pacci USA - Checkout

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@dipacciusa.com . Please note that returns will need to be sent to the following address: 97-99 Chapel St, Roselands NSW 2196(Di Pacci Coffee Company Sydney HQ)If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@dipacciusa.com .

Restocking Fee

There will be 30% restocking fee.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at support@dipacciusa.com.

Contact - Di Pacci USA - Checkout