Eastsport Eclipse Core Backpack

Welcome to Windycitybay! We are committed to providing our customers with the best shipping experience possible. Below is our detailed shipping policy to ensure you understand how and when you will receive your order.

### 1. **Order Processing Time** - All orders are processed within 2-4 business days (excluding weekends and holidays). - Orders placed after 2:00 PM will be processed the following business day. - During high-demand periods, processing times may extend, but we will keep you updated on any delays.

### 2. **Shipping Rates and Delivery Estimates** We offer a range of shipping options to meet your needs. Shipping charges are calculated at checkout based on the destination, size, and weight of the items in your order.

*Please note: Delivery times are estimates provided by our carriers and may vary due to unforeseen circumstances.*

### 3. **Free Shipping** We offer **free standard shipping** on all domestic orders over $100.00.

### 4. **International Shipping** - International shipping rates vary by country and are calculated at checkout. - Please be aware that international orders may be subject to additional customs fees, duties, or taxes as imposed by the destination country. These fees are the responsibility of the recipient.

### 5. **Order Tracking** Once your order is shipped, you will receive a confirmation email with tracking information. Use this link to track your package's progress.

### 6. **Shipping Address Changes** - Once an order has shipped, we cannot change the delivery address. Please double-check your shipping details before completing your order.

### 7. **Lost or Damaged Packages** - If your package is lost or arrives damaged, please contact the courier within 7 days of the delivery date.

Thank you for shopping with Windycitybay! We appreciate your trust in our products and our service.

Contact - Windy City Bay - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@windycitybay.com . Please note that returns will need to be sent to the following address: 1953 N Clybourn R402, Chicago IL 60614. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@windycitybay.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. We do not accept returns for any order less than $50 or orders from our "Bargain Bin" collection. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@windycitybay.com.

Contact - Windy City Bay - Checkout