ECHO 72607001152 Cover

STANDARD ORDERS

In stock item ship next business day. All orders are shipped using UPS Ground, FedEx Ground, OnTrac, or by the United States Postal Service (USPS) . Items under 150 pounds usually arrive to you within 3-5 business days.

SPECIAL ORDERED ITEMS

Items that are out of stock usually ship in 5 - 8 business days. Out of stock item are special ordered from the manufacture. These items ship out to you once we receive the item from the manufacture from one of our frequent parts orders. In rare occasions, factory backorders may occur causing a longer delay in shipping out your order. We will contact you if any factory backorders occur. If you have any questions or concerns, feel free to contact us at support@cutlers.com

REQUIRES ADDITIONAL HANDLING

Due to the weight and size of some items, A special handling fee may be charged to ensure the safe and secure arrival of this item to you. This fee is for delivery orders only and doesn't apply to in-store pickup orders. This fee is included in the "Shipping" charge during checkout. If you have any questions or concerns, feel free to contact us at support@cutlers.com

FREIGHT SHIPMENTS (ITEMS THAT WEIGH OVER 150 POUNDS)

Items that weigh over 150 pounds will ship by freight and usually take 3-8 business days to arrive. Due to the weight and size of these items, A special handling may be charged to ensure the safe and secure arrival of this item to you. This fee is for delivery orders only and doesn't apply to in-store pickup orders. This fee is included in the "Shipping" charge during checkout. If you have any questions or concerns, feel free to contact us at support@cutlers.com

INTERNATIONAL SHIPMENTS

Shipping expenses for orders placed outside of the United States are displayed and charged during checkout. These fees cover the cost to ship the item outside out the United States. Additional fees such as Duty or Import Tax are also displayed and charged during checkout.

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All orders placed in the United States are eligible to be returned for a full refund if within the return period from the fulfillment date. The return period is as followed:

90 DAY RETURN PERIOD FOR REPLACEMENT PARTS

30 DAY RETURN PERIOD FOR EQUIPMENT AND ACCESSORIES

Only items returned in their original condition with their original packaging are eligible for a full refund.

Request Return

If you have any questions or concerns, please email our customer service department at support@cutlers.com.

PLEASE NOTE:

Product may not be eligible for a refund if they meet any of the following conditions:

•Products that have been used, installed or damaged

•Products returned without their original packaging

•Products missing items that were included with the item sold such as accessories, manuals, hardware, etc

If the return meets one of the conditions above, no refund will be issued.

OPTIONAL EASY RETURN & PACKAGE PROTECTION COVERAGE

This optional protection coverage qualifies shoppers for a free return shipping label upon requesting a return and protection from damaged, lost and misdelivered shipments. Customers who do not purchase coverage will be responsible for return shipping expenses and may be responsible for lost and misdelivered shipments.

INTERNATIONAL ORDERS

Any equipment, parts or accessories that are shipped international (outside of the United States) are non-returnable.

SPECIAL ORDER ITEMS:

Any item that is special ordered (Indicated as "Available to order") is subject to a 15% restocking fee. This includes special ordered items on orders that were canceled before the items shipped out

EQUIPMENT, PARTS, AND ACCESSORIES WARRANTY

All the equipment, parts, and accessories we sell on Power + Parts have a manufacturer warranty from EGO. Please contact our customer service department to find out if your item is eligible for a warranty claim. We and the manufacturer EGO Power+ will strive to work with you to resolve any issues or defects with the product. In some cases, we may require the item to be returned back to us in which case our customer service team will provide you with the necessary information and instructions to return the defective item back to us.

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