Easel Accessory Set

We will ship your order from our location in Staunton, Virginia, within 1-2 business days of the time that you submit it on our website. We offer ground shipping only; expedited shipping is not available. We are not able to ship some oversized items in our inventory; those are only available for pickup at our store. Once your order has left our store, we are not in control of the shipping process. Shipping times are estimates, not guarantees.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We do not accept returns on seasonal items or holiday-specific merchandise including Advent calendars. We do not accept returns on plush items including stuffed toys, puppets, and soft baby toys. We do not accept returns on discounted, clearance, or sale items.

We do not provide free return shipping. The cost of return shipping will be deducted from your return.

The original shipping charge for your order is not refundable. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at pufferbellies@gmail.com . Please note that returns will need to be sent to the following address: 15 W. Johnson St, Staunton VA 24401. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at pufferbellies@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at pufferbellies@gmail.com .

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