Early Learning String Beads Game

Please be sure to enter your address correctly. We are NOT responsible for lost packages due to an incomplete or incorrect address or custom clearance imports.

While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries outside of this time frame as we rely on third party shipping companies to faciliate our deliveries. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

The processing time for orders is generally 1-3 business days. Once an order has been processed a tracking number will be generated and forwarded to you via email. If you have not received your tracking number with 5 business days, kindly inform us by email at hi@shinymarch.com and include your order number.

Shipping Fees and Timing :

Free Standard Shipping for Orders Over $69. We strive to deliver your order within 5-10 business days in US & Canada and 6-12 business days in Europe & Australia.

Please note that these are estimated delivery times only, therefore West Hikers is not guaranteeing delivery dates. Don't worry, we will always do our best to deliver on or before your delivery dates. There may be some other unforeseen circumstances beyond our control that may lead to delays, for example, COVID-19, customs, public/national holidays, natural disaster, air and ground transportation strikes or delays etc.

Due to the continuing impact of the COVID-19 in United States, Canada, and Australia, the management control system has been upgraded and the local logistics operators have decreased, which will result in a 3-5 days delay in the terminal distribution process.

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We have high quality control standard to make sure all the products we ship in perfect conditions, however, a return or an exchange request is unavoidable. If for some reason you are not 100% satisfied with your purchase, we will gladly help you return your new and unworn item(s).

We suggest to inspect your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately, so we can correct any problems.

Return/Exchange Guidelines

To make return/exchange service as easy as possible, please follow the guidelines as below:

1: Please contact with our customer service to get the return address within 10 days upon receipt. We don't accept the returned package without authorized from customer service.

2 : Only if our products have quality problems, we will accept return request. And please allow a little bit color and size difference, this is inevitable.

3 : All returned products must be in their original condition, unworn, unwashed, with original tags intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.

4 : Please return through your local post office to avoid tax. Any lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a reference. Please note that we do not accept packages returned using C.O.D. service.

5 : Once we have received the returned package, we will send email notification and arrange an exchange or a refund within 7 business days.

Please contact our Customer Service at hi@shinymarch.com to get the return address and don't return the item to the address listed on our website.

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