Ealing Path Spotlight - Bronze

Sending and receiving your products

Orders are packed at our headquarters in Wiltshire, UK. We send all in-stock orders placed before 12.00pm, Monday to Thursday, using a next-working-day delivery service. Orders placed after 12.00pm are dispatched the next working day. Orders on Friday, Saturday or Sunday are dispatched the following Monday.

International orders are normally sent using express tracked services (such as UPS, FedEx or DPD), but this is not guaranteed.

All engraved goods have a lead time of five to seven working days.

We’ll email you a link to track your delivery once your products are on their way. You might be asked to sign for receipt of your order, or the courier will use photo proof of delivery.

All quoted delivery times are subject to customs clearance, and we won’t be held responsible for any delays. Please contact us if you have any concerns.

Please check the products as soon as possible after delivery. Unfortunately, we won’t be responsible for any issues not reported to us within 30 days of delivery unless the products are defective or faulty in which case you may be entitled to a repair or replacement, or, if required by law, a refund (and in each case we shall be responsible for costs of collection or return).

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but you can contact us to end the contract and receive a refund for any products you have paid for, but not received.

You can return any products within 60 days of the order date (and, in any case, always within 14 days of the date of delivery of the products). Please pack any returned products in a fully re-saleable condition in the original undamaged packaging.

Please use the returns portal to start a return of any products or contact us in respect of any issues with the products.

If you do not use the returns portal and choose to use your own method to return any products, please be aware that we cannot take responsibility for any loss or damage to the products and we won't compensate or refund you for any extra costs or expenses that you incur in returning any products.

Please ensure that you return any products in suitable and secure packaging so that they arrive safely, undamaged and in the same condition you received them.

Unless we agree otherwise (including where specified in these terms and conditions) and subject to your rights at law, you will be responsible for the cost of returning any products to us.

Your refund will be processed promptly, and within 14 days of the products being returned, but we may reduce or reject a refund altogether if you have used or damaged any products (including, without limitation, if damage occurs from you returning the products in unsuitable packaging) or if any of the products are missing.

Trade customer returns

Business or trade customers who have made a purchase using a Corston trade account must return the products within 60 days of the order date. We charge a restocking fee of 10% of the value of the products that are returned to cover repolishing, inspecting and repackaging.