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Thank you for shopping at DoorToCart.com. This Shipping Policy outlines important information regarding the delivery of your orders.

1. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive an email confirmation with tracking information once your order has shipped.

During peak seasons, holidays, or promotional periods, processing times may be slightly extended. We will notify you of any significant delays.

2. Shipping Timeframes

We ship from international fulfillment centers to offer you competitive pricing and a wide product selection. Estimated delivery times after your order has been processed and shipped:

Destination

Estimated Delivery Time

United States (Standard)

5–14 business days

Please Note:

•Delivery times are estimates and not guaranteed

•Business days do not include weekends or public holidays

•Remote or rural areas may experience slightly longer delivery times

•Delivery timeframes begin once the order has shipped, not when the order is placed

3. Shipping Rates

Shipping costs are calculated at checkout based on:

•Destination address

•Package weight and dimensions

•Shipping method selected

We frequently offer FREE STANDARD SHIPPING on qualifying orders. Check our website for current promotions.

4. Order Tracking

Once your order ships, you will receive a confirmation email containing:

•Your tracking number

•Link to track your package

•Estimated delivery date

Tracking Tips:

•Tracking information may take 24-72 hours to update after you receive your shipping confirmation

•For the most accurate updates, track your package directly on the carrier's website

•If tracking hasn't updated in 7+ days, please contact us

5. Customs, Duties & Taxes

As your order ships from an international fulfillment center:

For U.S. Customers:

•Most orders valued under $800 USD enter the United States duty-free under the de minimis threshold

•In rare cases, customs may assess duties or taxes on certain items

•Any customs fees, import duties, or taxes imposed by U.S. Customs and Border Protection are the responsibility of the customer

•DoorToCart.com has no control over these charges and cannot predict their amount

We ensure all packages include accurate customs documentation to facilitate smooth delivery.

6. Shipping Restrictions

We currently ship to all 50 U.S. states, including Alaska and Hawaii (additional delivery time may apply). We also ship to U.S. territories and APO/FPO/DPO addresses.

We do NOT ship to:

•P.O. Boxes (for certain oversized items)

•Freight forwarding addresses (orders may be canceled)

Some products may have shipping restrictions due to carrier regulations or local laws. If your order contains a restricted item, we will notify you promptly.

7. Delivery Issues

Lost Packages: If your tracking shows "Delivered" but you haven't received your package:

•Check with household members or neighbors

•Look in safe spots around your delivery location (porch, garage, mailbox)

•Contact your local post office or carrier

•If still unresolved, contact us within 7 days of the delivery date

Undeliverable Packages: Packages returned to us as undeliverable due to an incorrect address, unclaimed package, or refused delivery may result in:

•Reshipment at the customer's expense, OR

•Refund minus original shipping costs

Delayed Packages: While we strive to meet our estimated delivery windows, delays may occur due to:

•Carrier delays or capacity issues

•Customs processing

•Weather conditions or natural disasters

•Incomplete or incorrect address information

•Local delivery exceptions

If your order is significantly delayed beyond the estimated delivery window, please contact us. Per the FTC's Mail, Internet, or Telephone Order Rule, if we cannot ship within the promised timeframe, you may cancel your order for a full refund.

8. Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Your address should include:

•Full name

•Street address (no abbreviations)

•Apartment/Suite/Unit number (if applicable)

•City, State, ZIP Code

If you notice an address error after placing your order, contact us immediately. Once an order has shipped, we cannot modify the delivery address.

9. Split Shipments

Orders containing multiple items may be shipped separately from different fulfillment centers to ensure the fastest possible delivery. You will receive separate tracking information for each shipment. You will not be charged additional shipping fees for split shipments.

10. Shipping During Holidays & Peak Seasons

During major holidays and peak shopping seasons (Black Friday, Cyber Monday, Christmas, etc.), carriers experience higher volumes which may result in delays. We recommend placing orders early during these periods.

U.S. Holiday Considerations: Orders placed around federal holidays may experience delays as carriers do not operate on these days.

11. Damaged Shipments

If your package arrives visibly damaged:

•Document the damage with photographs before opening

•Contact us within 48 hours of delivery

•Keep all original packaging materials

We will work with you to resolve the issue promptly, either through a replacement or refund.

12. Contact Us

For shipping inquiries, please contact our Customer Support team:

Email: support@doortocart.com

Website: www.doortocart.com/contact

Response Time: Within 24-48 business hours

When contacting us about a shipping issue, please include:

•Order number

•Tracking number (if available)

•Description of the issue

•Any relevant photographs

Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

By placing an order on DoorToCart.com, you acknowledge that you have read and agree to this Shipping Policy.

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At DoorToCart.com ("we," "us," or "our"), we want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures for returns, exchanges, and refunds in compliance with applicable United States federal and state consumer protection laws.

1. Return Eligibility

You may request a return within 30 days from the date of delivery, provided the item meets the following conditions:

•Item is unused, unworn, and in its original condition

•Item is in its original packaging with all tags attached

•Item is not damaged due to misuse, negligence, or unauthorized alterations

•Proof of purchase (order confirmation or receipt) is provided

Non-Returnable Items:

•Personalized or custom-made products

•Intimate apparel, swimwear, or hygiene-sensitive products

•Perishable goods

•Downloadable software or digital products

•Gift cards

•Items marked as "Final Sale" or "Non-Returnable" at the time of purchase

•Hazardous materials, flammable liquids, or gases

2. Return Process

To initiate a return, please follow these steps:

Step 1: Contact our Customer Service team at support@doortocart.com within 30 days of delivery. Include your order number and reason for return.

Step 2: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions within 2-3 business days.

Step 3: Securely package the item(s) in their original packaging. Clearly write the RMA number on the outside of the package.

Step 4: Ship the item to the address provided in the return instructions. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

Important: Returns sent without prior authorization or an RMA number may be refused or delayed.

3. Return Shipping Costs

Defective, Damaged, or Incorrect Items: We will provide a prepaid return shipping label or reimburse reasonable return shipping costs.

Change of Mind / Buyer's Remorse: The customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

Free Shipping Promotions: If your original order qualified for free shipping, the actual outbound shipping cost may be deducted from your refund if the return is not due to our error.

4. Refund Processing

Once we receive and inspect your returned item(s), we will notify you via email regarding the approval or rejection of your refund.

Approved Refunds:

•Refunds will be processed to your original payment method within 5-10 business days of approval

•Depending on your financial institution, it may take an additional 3-7 business days for the refund to appear on your statement

•Original shipping costs are non-refundable unless the return is due to our error

Partial Refunds (when applicable):

•Items returned with obvious signs of use or damage

•Items not in original condition, missing parts, or not in original packaging

•Items returned outside the 30-day return window but within 45 days (at our discretion)

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please:

•Initiate a return for the original item

•Place a new order for the desired item

This ensures faster processing and guarantees availability of your preferred item.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

•Your order number

•Clear photographs of the damage/defect or incorrect item received

•Description of the issue

We will, at our discretion:

•Send a replacement at no additional cost

•Issue a full refund including any return shipping costs

•Provide a partial refund if you choose to keep the item

Note: Please do not discard damaged or defective items until instructed by our customer service team.

7. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

•Check your bank account or credit card statement again

•Contact your credit card company or bank, as processing times vary

•If you've done the above and still have not received your refund, contact us at support@doortocart.com

8. Order Cancellation

Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. Contact us immediately at support@doortocart.com .

After Shipment: Once an order has shipped, it cannot be canceled. You may refuse delivery or initiate a return once the item is received, subject to this Return Policy.

9. Shipping Delays and Non-Delivery

We are committed to delivering your order in a timely manner. However, shipping times may vary based on product availability, carrier delays, customs processing, and other factors beyond our control.

If your order has not arrived:

Domestic orders: Contact us if not received within 20 business days of shipment

•We will investigate with the carrier and either reship the item or issue a full refund

Per the FTC's Mail, Internet, or Telephone Order Rule, if we cannot ship within the promised timeframe, we will notify you and provide the option to cancel for a full refund.

10. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their financial institution. We are committed to resolving disputes fairly and promptly. Initiating a chargeback without first attempting to resolve the issue with us may result in delays and additional complications.

11. State-Specific Rights

California Residents: Under the California Consumer Privacy Act (CCPA) and California Civil Code Section 1723, you have specific rights regarding returns and refunds. Our policy meets or exceeds these requirements. If you have questions about your rights under California law, please contact us.

Other States: Various states may have additional consumer protection laws. Nothing in this policy is intended to limit any rights you may have under applicable state law.

12. Contact Information

For questions, concerns, or to initiate a return, please contact us:

Email: support@doortocart.com

Website: www.doortocart.com/contact

Response Time: We aim to respond to all inquiries within 24-48 business hours

Policy Modifications

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of those changes. We encourage you to review this policy periodically.

By making a purchase on DoorToCart.com, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.

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