DUB Non-Threaded Bottom Bracket

SHIPPING (Continental U.S.)

Two shipping options are offered for merchandise delivery:

Order Amount

Standard Shipping

In-Store Pickup*

Up to $75.00

$7.99

FREE

$75.01 and over

FREE

FREE

Note: Most orders usually ship within two business days after being placed. Some items may take longer. Current bike order lead times as of December is 7-10 business days. All bikes are assembled in house and packaged for easy assembly. Please call us at 831-431-6053 or email us at orders@cyclesport.com if you have any questions. Please note that some items may be subject to additional shipping and handling charges because of size or weight.Sorry, but we do not ship outside of the Contiguous U.S.

MY BIKE/PACKAGE ARRIVED DAMAGED

- All bikes are fully insured and will require signature upon delivery. but sometimes shipping companies are rougher on the boxes than we'd like them to be

- If a bike arrives with damage from shipping. please send us an email at orders@cyclesport.com within 48 hours of receiving the bike.

- In your email please provide pictures of each side of the box (front, back, left side, right side, bottom of the box, top of the box) This is needed to file us to file a claim with shipper and is super important

- Please include photos of the damage to the bike and any packaging that was damaged.

- We will reach out asap with next steps. We are open Monday- Friday 9:00am-5:00pm

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

HOME DELIVERY

Home delivery is available for select areas. Pricing ranges from $50 to $100. Please contact us for more details and accurate pricing.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

RETURNS

*ATTENTION: Please email all Return Inquiries to: Orders@cyclesport.com

All Bicycles, Frames, and Wheel sales are final, and returns will not be accepted.

Only regular priced items are eligible for a refund. All Sale/Clearance items cannot be refunded.

If there is a malfunction with your item, please reach out to orders@cyclesport.com or bring it to the shop and we will do our best to assess the situation and help.

Time: You have 30 days from purchase to request a refund.

Method of Refund: Refund will be applied to the original form of payment.

Product Condition: Product must be new and in unaltered original packaging in order to return.Refund Contact Info: Orders@cyclesport.com

Charges: Customer is responsible for any shipping costs related to the return.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

Contact - Cycle Sport - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at orders@cyclesport.com. Please note that returns will need to be sent to the following address: orders@cyclesport.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at orders@cyclesport.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@cyclesport.com.

Contact - Cycle Sport - Checkout