Dropwave

•We ship anywhere in the U.K.

•Shipping is not available to the Channel Islands, B.F.P.O and P.O. boxes due to shipper restrictions

Online Returns and Refunds

•You may return online orders for a postage fee of £3.95 via our returns centre .

•Orders must be returned in the original package and in a saleable unused condition within 14 days of the date on your proof of purchase, the “Due date” with the exception of items noted below.

•We guarantee to refund items when you return them in sellable condition, with the original receipt and packaging, before the Due Date.

•ALDO reserves the right to refuse any return sent or communicated after the Due Date or the return of any item which is not in the same condition as when received.

•You will receive your refund within 30 days of us receiving the returned item.

•If your item is faulty, please contact customer service in the first instance via email support@aldoshoes.co.uk.

•In the interest of hygiene, earrings, jewellery, hair accessories, insoles, swimwear, cosmetics, and underwear may not be refunded or exchanged at any time.

•Outbound delivery fees are not refundable.

In-Store Purchases

Exchange Policy

Please note that we only offer exchanges from purchases made in store.

•We guarantee to exchange unworn or unwashed items when you return it in a sellable condition, with the original receipt and packaging, within 14 days of your purchase.

•ALDO reserves the right to refuse any exchange after the 14-day period or the return of any item that is not in the same condition as when purchased. This does not affect your statutory rights.

•Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.

Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.

Our customer service team are available 9am-5pm Monday-Friday. Please submit a contact form here .