Dream Slides

Welcome to mellow, where comfort meets thoughtful delivery. Below you'll find everything you need to know about how we ship your comforters, pillows, and cozy essentials to your doorstep.

Where We Ship

• Contiguous U.S. (48 states): We currently ship to all lower-48 states.

• Not yet available: Hawaii (HI), Alaska (AK), APO/FPO military addresses, and international destinations. We’re growing fast and plan to expand globally soon.

Tip: If you’re planning a move or a trip, please place your order with enough lead time so your gear arrives before you go.

Shipping Options

Standard Shipping

• Carriers: UNIUNI, USPS, Amazon Shipping, UPS Ground, or FedEx Ground

• Estimated Delivery: 3–7 business days after your order ships

• Cost: $10 for orders under $100 (order total before tax/discounts)

• $0 / Free: Orders $100+ ship free via Standard

We automatically select the best carrier for your address to keep things fast and reliable.

Order Processing & Cutoffs

• Processing time: 3-5 business days (Monday–Friday, excluding holidays)

• Daily cutoff: Orders placed after 2:00 PM ET begin processing on the next business day

• High-volume seasons: During holidays or major sales, processing can take a bit longer — we’ll keep you updated via email

“Business days” do not include weekends or U.S. federal holidays.

Address Accuracy & Changes

• Please double-check your shipping address at checkout.

• If you need to change or cancel an order, email support@mellowsleep.com immediately. We’ll do our best, but once fulfillment begins, changes aren’t guaranteed.

• We cannot reroute packages after they’ve shipped.

Delivery Expectations & Delays

• Delivery timelines are estimates, not guarantees. Weather events, carrier capacity, and local conditions may affect transit times.

• Mellow isn’t responsible for delays caused by carriers or by incomplete/incorrect addresses provided at checkout.

• Shipping may require additional time during/after holidays or severe weather.

If your order contains multiple items, we may ship from different facilities for faster delivery. You’ll receive separate tracking emails if your order ships in more than one package.

Order Tracking

• You’ll receive a tracking link by email as soon as your order ships.

• Don’t see it (and checked spam/junk)? Contact our Customer Experience Team at support@mellowsleep.com and we’ll resend it.

Lost, Damaged, or “Delivered” But Not Received

• Damaged on arrival: Please email support@mellowsleep.com within 48 hours of delivery with your order number and clear photos of the packaging and product.

• Marked delivered but missing: Check with neighbors, building management, mailrooms, and the carrier’s proof of delivery/GPS scan. If the package still can’t be located after 24–48 hours, contact us — we’ll help investigate with the carrier.

• Stolen packages: We’ll do our best to assist, but replacements for theft can’t be guaranteed. For higher-value orders, we may require a signature on delivery at our discretion.

Refused, Undeliverable, or Returned-to-Sender Packages

If your package is returned due to an incorrect address or repeated failed delivery attempts, we’ll issue a refund minus the original shipping cost once it’s received back at our facility. Reshipments may require an additional shipping fee.

Pre-Orders & Backorders (If Applicable)

If an item is a pre-order/backorder, the estimated ship date will be shown on the product page or at checkout. Your order will ship once all items are available unless you choose to split ship (when offered).

Sustainability & Packaging

We take care not just in what we make, but how we deliver it. Our packaging is designed to protect your products while reducing waste — because comfort should feel good for you and the planet.

Need Help?

Our team is here to make sure your experience stays as relaxing as your sleep. Email: support@mellowsleep.com

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At Mellow, we stand behind our products and want you to love your sleep. If something doesn’t feel right, we’ll do our best to make it right.

30-Day Return Window

You have 30 days from the date of delivery to initiate a return.

To qualify:

• Items must be in like-new condition : clean, undamaged, and free from stains or signs of wear.

• Products must be returned in their original packaging.

• A $15 return and processing fee applies per order.

• All returns must be requested through our return portal (click here to start your return).

• Once approved, you’ll receive a return label , please use it within 7 days.

Tip: Returns sent without prior approval will not be accepted.

Refunds & Store Credit

• Unopened items: Eligible for a full refund to your original payment method.

• Opened or lightly used items: Eligible for a refund or store credit, provided they are still in like-new condition.

• Refund timing: Refunds are issued within 10 business days after your return is received and inspected.

• If your original payment method is no longer active, we’ll issue your refund as store credit.

• Return shipping fees are deducted from your final refund or store credit.

Exchanges

If you’d like a different size or item, simply return your original product and place a new order. Once we receive your return, we’ll process the exchange.

• If the exchange item’s price differs, we’ll charge or refund the difference.

• Please note: Exchanged items are final sale.

Pre-Orders

• You can cancel within 7 days of purchase for a full refund.

• After 7 days, pre-orders are eligible for store credit only if in like-new condition.

• Pre-orders can be canceled before shipment by using the link in your confirmation email or by contacting Support@mellowsleep.com .

Damaged or Missing Items

Please inspect your order as soon as it arrives.

If your item is damaged or marked delivered but not received, contact us within 7 days at Support@mellowsleep.com . Include the following:

• Clear photos of the damage

• A photo of the SKU label on the packaging

If you purchased Route Shipping Protection, you may qualify for a replacement.

Approved claims will be replaced with the same product, size, and color. Claims submitted after 7 days or without proper documentation may not be eligible.

Items Not Eligible for Return

We cannot accept returns for:

• Final sale items

• Gift cards

• Products damaged due to misuse or wear

• Items returned without original packaging

Sweepstakes Purchases

(Does not apply to purchases on MellowSleep.com) Orders placed between October 22 – December 10, 2025 through affiliate partner sweepstakes are final and non-refundable due to automatic entry eligibility.

Need More Help?

For any order or product questions, please reach out to our support team at Support@mellowsleep.com .

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