Drawstrings Backpack

Shipping Policy — My Customz Shop

Thank you for shopping with My Customz Shop. This Shipping Policy explains how we process, produce, and ship your order. Please read it alongside our Terms of Service and Return & Refund Policy.

Production Time

Most of our products — including custom apparel, neon and LED signs, stickers, custom sneakers, canvas prints, rugs, and 3D printed items — are made to order. Production begins after your order is confirmed and, where applicable, your design or proof is approved.

Estimated production times:

Standard custom items (apparel, stickers, canvas prints): 5-7 business days

Sneakers, Rugs/Carpets, Neon/LED signs and 3D printed items: 14–21 business days

Bulk/B2B orders (uniforms, business cards, branded merchandise): varies by quantity, confirmed at quote

Production timeframes are estimates, not guarantees, and do not include shipping transit time. Delays may occur due to order volume, design revisions, or supplier availability, and we will notify you if your timeline changes significantly.

Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on your location, the size/weight of your order, and your selected shipping method. We ship within Canada via UPS and Canada Post, and internationally where noted at checkout.

Estimated delivery times after production is complete:

Montreal / Quebec: 1-2 business days

Rest of Canada: 3-7 business days

United States: 5-15 business days

International: Contact us for availability

Delivery estimates are provided by our shipping carriers and are not guaranteed. We are not responsible for delays caused by the carrier, customs processing, weather, or other events beyond our control.

Rush and Expedited Shipping

If you require a rush order or expedited shipping, please contact us at business@mycustomzshop.com before placing your order to confirm we can accommodate your timeline. Rush production and/or expedited shipping fees may apply and are non-refundable once production has begun, consistent with our Terms of Service.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information, where available. Please allow up to 24–48 hours for tracking information to update after you receive it.

Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delayed, lost, or undeliverable due to an incorrect or incomplete address provided by you. If a package is returned to us as undeliverable due to an address error, additional shipping charges may apply to reship the order.

Customs, Duties, and International Orders

For international orders (including shipments to the United States), you are responsible for any customs duties, taxes, or import fees charged by your country upon delivery. These charges are determined by your local customs office and are not included in your order total or shipping cost. We are not responsible for delays caused by customs processing.

Lost, Stolen, or Damaged Packages

Please inspect your order as soon as it arrives. If your package arrives damaged, or if tracking shows delivery but you have not received your order, contact us at support@mycustomzshop.com within 7 days of the delivery date with your order number (and photos, if the item or packaging is damaged). We will work with the carrier and with you to resolve the issue, which may include a replacement, reprint, or refund at our discretion, in accordance with our Return & Refund Policy.

Once a package is confirmed delivered by the carrier to the address provided at checkout, My Customz Shop is not responsible for packages lost or stolen after delivery. We recommend choosing a secure delivery location or requesting signature confirmation if this is a concern.

Split Shipments

Orders containing multiple product types (for example, apparel and a neon sign) may ship separately depending on production timelines, and you may receive more than one tracking number. We will notify you if your order is split into multiple shipments.

Business-to-Business (B2B) and Bulk Orders

For uniform, business card, and branded merchandise orders placed on behalf of a business, shipping timelines, methods, and costs will be confirmed as part of your quote and order agreement, and may differ from the standard timelines above.

Questions

If you have any questions about the status of your order or this Shipping Policy, contact us at business@mycustomzshop.com with your order number.

Contact - My Customz Shop - Checkout

Due to the personalized nature of our products, most items sold by My Customz Shop are made-to-order and are not eligible for return or refund, except in cases of defects, damage, or fulfillment errors on our part.

Non-returnable items

The following are final sale and cannot be returned or exchanged for reasons of buyer's remorse, incorrect size/color selection after production has started, or change of mind:

•Custom apparel and personalized merchandise

•Neon and LED signs

•Stickers

•Custom sneakers

•Canvas prints

•Custom rugs

•3D printed items

•Any product customized, personalized, or made to order per your specifications

•Sale items and gift cards

Please review your order details, artwork, sizing, and color selections carefully before confirming, as production begins shortly after your order is placed.

Damages, defects, and errors

We stand behind the quality of our work. Please inspect your order as soon as you receive it and contact us immediately at support@mycustomzshop.com if:

•Your item arrives defective or damaged

•You received the wrong item

•The finished product does not match the approved design/specifications you submitted

To report an issue, contact us within 7 days of delivery with your order number and photos of the item (and packaging, if damaged in transit). We'll evaluate the issue and, if approved, offer a replacement, reprint, or refund, at our discretion.

Non-customized items

If you purchase a non-customized, stock item from us, our standard 30-day return policy applies:

•You have 30 days after receiving your item to request a return

•The item must be unused, in its original condition and packaging, with proof of purchase

•To start a return, contact us at

support @mycustomzshop.com

•Items sent back without first requesting a return will not be accepted

•Once your return is received and inspected, we'll notify you of approval status

•Approved refunds are issued to your original payment method within 10 business days

•If more than 15 business days have passed since approval, contact us at

support @mycustomzshop.com

Exchanges

For non-customized items, the fastest way to get what you want is to return your original item for a refund, then place a new order separately.

European Union 14-day cooling off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification — this does not apply to custom, personalized, or made-to-order items, which are exempt under EU consumer protection law as goods made to consumer specifications. For any eligible non-customized item, it must be unused, in its original condition and packaging, with proof of purchase.

Contact - My Customz Shop - Checkout